Ferrario Dodge Chrysler Jeep RAM

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Reviews

Average Ratings

4.0
11 lifetime reviews.
  • Horrible!!

    Terrible experience. In 2015, I purchased a 2015 Jeep Renegade. Right from the start was a bad experience with Ferrario. The finance gentleman, Ji...


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    Terrible experience. In 2015, I purchased a 2015 Jeep Renegade. Right from the start was a bad experience with Ferrario. The finance gentleman, Jim was rude. Nearly two months after the purchase I called the DMV to see if they were really behind because I hadn't received my registration. The lady advised me to call the dealship ASAP. I called Ferrario and was told they forgot to send in my registration. In a year and a half the vehicle was at the dealership 4 times for problems with the systems. It continued to shift hard, have various noises and phone did not connect. The last issue was the worst! The Jeep aggressively shifted into gear which made my whole upper body thrust forward. I pushed on the accelerator, now realizing it wouldn't shift. I'm in a low gear to which at 30 mph the vehicle is redlining. I am 40+ miles from home. There are 3 lights on the dash, one stating service transmission. I got the vehicle to Ferrario and left it for service. At this time I had enough. So I wrote on the service slip "Call me about a trade". 2 full business days later I had not heard from anyone. I called spoke with Joyce and was told vehicle will be ready Monday. It just needed another, third, computer update. She stated she saw my comment to be contacted by sales. I relied absolutely. 2 more business days later I contacted sales. I spoke with Chris. He was helpful. But at this point I realized I could not deal with Ferrario or a Jeep product any further. I traded it for a Toyota. Today I showed up at Ferrario to get the key to the Jeep that has been there since the incident nearly a month ago. Terrible customer service. It s too bad nothing is done. I would pay more for a vehicle for good service... and I did!

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Service and Jeff Blank

    Broke down 150 miles from home and out of Sayre, Towanda, and Mansfield, Jeff was the only one who could fit me in. He probably didn't have any o...


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    Broke down 150 miles from home and out of Sayre, Towanda, and Mansfield, Jeff was the only one who could fit me in. He probably didn't have any openings but made time for me anyway. Many thanks.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • The Mechanics and Jeff Blank at Sayre, PA

    Jeff has been helping me out with professional advice on service and maintenance since Ferrario took over the dealership in Sayre. I totally trust...


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    Jeff has been helping me out with professional advice on service and maintenance since Ferrario took over the dealership in Sayre. I totally trust them for the best service, repair, and maintenance options on my vehicle for the cost. .

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Felicia was awesome!

    I just purchased 2 vehicles from Ferrario's. Everything was so quick and easy. Felicia was amazing and the entire staff made me feel very welcome!...


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    I just purchased 2 vehicles from Ferrario's. Everything was so quick and easy. Felicia was amazing and the entire staff made me feel very welcome! I will be sending everyone to see her!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Bought 2 cars there

    I have bought two Vehicles there a ford and a ram truck they worked out great both times. Gave me more for my trade than any one around , Very fri...


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    I have bought two Vehicles there a ford and a ram truck they worked out great both times. Gave me more for my trade than any one around , Very friendly sales staff and would recommend they to a friend any day of the week.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Horrible customer focus

    Went there to buy a Jeep, and a top end one at that. Cash in pocket as well. No sales people on the floor, all desks empty, just cars on the floor...


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    Went there to buy a Jeep, and a top end one at that. Cash in pocket as well. No sales people on the floor, all desks empty, just cars on the floor. Found all sales people feeding their face in a room at the back, all four of them. Eventually one of them came out to speak to me. Didn't know about the car, couldn't work out the fiscal side of the deal. I left them with my phone # and asked them to call me back. That was two weeks ago, still no call. Went to their nearest competitor and bought one there at a great price, and from someone who knew their stuff! If I was the squeaky voiced owner I'd fire the lot of them and start again...there are some keen people out there looking for jobs! DO NOT WASTE YOUR TIME WITH THESE PEOPLE!

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did not make a purchase
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  • Not customer focused

    Recently purchased a vehicle from Ferrario. They called us to find out what time we would be at the facility to sign the paperwork and pick-up the...


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    Recently purchased a vehicle from Ferrario. They called us to find out what time we would be at the facility to sign the paperwork and pick-up the vehicle so that they could have everything ready for us. We arrived 5 minutes earlier than expected then had to wait 45 min for the paperwork to be ready. We were the only customers in the building - so why did they call?? Also the vehicle was empty - no gas what so ever- lucky we made it next door to the gas station. Finance manager exhibited very poor customer service. Doubt we will ever purchase a vehicle from them again.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Think before you buy

    I called the dealership to let them know that I would be there when the dealership opened in the morning. I drove over 2 hours to find out that th...


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    I called the dealership to let them know that I would be there when the dealership opened in the morning. I drove over 2 hours to find out that the car wasn't even there and had to wait while it was driven from one of their other dealerships in Pennsylvania. They gave me a higher loan rate than promised. This vehicle has been in and out of my local dealership several times for repair. Thankfully, it was still under warranty. I have to admit that I got caught up into the thought of having a new used car. The next vehicle purchase will be local whether it's from a private individual or a dealer.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • very bad customer service

    i did buy 2 dodge chargers on feb/15/2012 i will never go back there because they had very bad customer service and they charged me more then what...


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    i did buy 2 dodge chargers on feb/15/2012 i will never go back there because they had very bad customer service and they charged me more then what they asked for on cars.com..

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • How to drive a customer away !

    Ferrario treats there customer as if they are doing them a "big favor" by giving you less for your trade-in and charging you full sticker price fo...


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    Ferrario treats there customer as if they are doing them a "big favor" by giving you less for your trade-in and charging you full sticker price for the car you would like to purchase. They don't make the customer feel, the purchase of a "new" car is important. They double team you (get another salesman to sit in on the negotiations) "This is the deal take-it or leave-it......" Simmons Rockwell Dealership loves this, it drives customers to them, they sold me a "new" car in less then 1hr. No double team, no pressure, same bad trade-in, but discounted the price of the new car so much, it was an exceptable deal.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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