The lounge area. Everyone is so friendly! The facility is very close to home. Easy to get to. The facility is very neat and clean
Efficiency. I came in without an appointment and was taken care of quickly. Staff is always polite and helpful. Referred a friend to Used Cars and he... was highly impressed with the integrity and help.
I had to come in without an appointment. I had been traveling back from Ohio when the alternator light started flickering. I drove straight to Metro,... explained my situation to Mary Peterson, and she was so very nice & very helpful. She got my car taken care of right away, even though I didn't have an appointment, and I was out of there in about an hour (maybe less) -- very important because I was exhausted from a 6-hour trip & still had errands to run. Great customer service!
Tony Leeks gave me great information and very detailed explanations of service needed. He communicated very well. Went the extra mile for us. RJ provided... great transportation.
Mary Peterson is very pleasant to work with, and extremely helpful. She has been my service dep't. go-to person for a long time, and I have always thought... she was an excellent representative for Metro Toyota.
I love Chuck's sense of humor. Great guy in customer service. He should get a big raise. Actually, all of the folks in customer service are great. ... They should all get raises. :))
My salesperson Jordan was very professional and his experience really stood out his follow up was great and not pushy everything was taken of promptly
Ken's great personality and honesty. His ability to get things done and honest in his business approach. Ken is a very direct and approachable with car... problems. He is fair and forthright.