Pine Belt Chrysler Jeep of Lakewood

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Reviews

Average Ratings

4.3
447 lifetime reviews. Includes reviews of Pine Belt Chrysler Jeep of Lakewood from DealerRater.com
  • BEST EXPERIENCE EVER

    I'm 65 years old and have purchased 100's (that's right, 100's) of vehicles in my life. Pine Belt Jeep is by far the best I've ever dealt with. Ma...


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    I'm 65 years old and have purchased 100's (that's right, 100's) of vehicles in my life. Pine Belt Jeep is by far the best I've ever dealt with. Matt Lavender and Tommy Bowen are fabulous people...patient, available, willing and with a sense of humor. I test drove a few vehicles and whined and groaned about pulling the trigger and those two guys just put up with me the whole time. Finally I decided on a Grand Cherokee and we can to a mutually agreeable deal....no hassle...just basically told them what worked for me and BAMMMM!. it was done. Unfortunately, a few days later I had an unforeseen event occur which changed my circumstances considerably. I called Tommy and Matt and , together with management I assume, this dealership bailed me out! Matt Lavender, you are awesome and Pine Belt Jeep will be my life time dealership. Thank you for all you did, and to people reading this review, just buy your next vehicle here. These fine people deserve your business.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Stay Away!
    June 7, 2017

    If you know what's good for you stay away from this dealership. They specialize in the old bait and switch game. Advertised vehicles are not avail...


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    If you know what's good for you stay away from this dealership. They specialize in the old bait and switch game. Advertised vehicles are not available when you get to the dealership. Online and advertised pricing doesn't even provide a vin #, and that's because the vehicle doesn't even exist. They bombard you with calls, emails, and promise the world until you get there. My husband and I lease cars for ourselves and our kids and I have never dealt with such an inept dealership. Do yourself a favor and do not do business with this dealership, safe yourself the aggravation and go to someone with a good reputation. If dealer-rater had a zero stars option that's what we would assign to this dealership.

    Does not recommend this dealer

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  • Keep Renegade

    Bought a new Jeep Renegade from Darryl Popper. Very friendly and knowledgeable, would buy from him again.


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    Bought a new Jeep Renegade from Darryl Popper. Very friendly and knowledgeable, would buy from him again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Bait and Switch
    May 21, 2017

    One star is generous but its the lowest rating available. I made an appointment to see a car. I drove over an hour to get there. When I arriv...

    Pine Belt Chrysler Jeep

    I am so sorry this was certainly not our intent, I would like to look further into why this happened so we can prevent it in the future. Please co...


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    One star is generous but its the lowest rating available. I made an appointment to see a car. I drove over an hour to get there. When I arrived the sales manager asked oddly, "how long did you drive to get here?" I didn't answer it and they made me wait. He came back and said "the car went to auction just today," and " you're appointment wasn't entered into our system." As I expressed my anger, a salesman said "sit down and we can see if there's anything else you're interested in." Needless to say, I left. I contacted the dealer and had an email exchange with the sales manager. I accused him of baiting and switching me. He sent back an apologetic email and said that they don't engage in those practices. I took him at his word except I discovered something while continuing my search. Over a week later as I write this review the 2015 Jeep Patriot is still on the site. These practices are what give car dealers a bad name. Don't go here.

    Does not recommend this dealer
    Pine Belt Chrysler Jeep

    I am so sorry this was certainly not our intent, I would like to look further into why this happened so we can prevent it in the future. Please contact me directly at joseph.pagano@pinebeltcars.com


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  • Wonderful experience
    May 20, 2017

    I would highly recommend purchasing a car from Pine Belt Chrysler Jeep. This was my first time buying a car and the whole process went so smoothly...

    Pine Belt Chrysler Jeep

    We are so happy to hear what a great experience you had here at Pine Belt. Mike will be thrilled to hear your satisfaction and we thank you for ta...


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    I would highly recommend purchasing a car from Pine Belt Chrysler Jeep. This was my first time buying a car and the whole process went so smoothly. Mike was very professional and knows so much about the cars. Mike personally went to another dealership to pick up my Jeep Compass Limited. Ryan made all the paperwork easy and helped us get a great price, which made the experience that much better. These guy sure make a great team and I will recommend them to anyone I know that is looking to purchase a new vehicle.

    Does recommend this dealer
    Pine Belt Chrysler Jeep

    We are so happy to hear what a great experience you had here at Pine Belt. Mike will be thrilled to hear your satisfaction and we thank you for taking the time to leave your feedback. Enjoy your new car!


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  • Horrible business. Classic car salesman mentality
    April 19, 2017

    Always have hidden fees, stipulations and nasty staff. I have tried to give them an opportunity to sell me a car on several occasions but they are...


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    Always have hidden fees, stipulations and nasty staff. I have tried to give them an opportunity to sell me a car on several occasions but they are always to sketchy

    Does not recommend this dealer

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  • everyone very nice. wonderfull experience.
    April 17, 2017

    i would highly recomend. everyone very nice. wonderful experience. understood what i needed. helped me through the process. maryann and ahmed in f...

    Pine Belt Chrysler Jeep

    My name is Joe, E -Commerce director and I am so glad that you had a great experience and left with a great new car. If you need anything in the ...


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    i would highly recomend. everyone very nice. wonderful experience. understood what i needed. helped me through the process. maryann and ahmed in finance where great

    Does recommend this dealer
    Pine Belt Chrysler Jeep

    My name is Joe, E -Commerce director and I am so glad that you had a great experience and left with a great new car. If you need anything in the future please feel free to contact me directly at joseph.pagano@pinebeltcars.com. Thanks so much!!


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  • Efficient and respectful
    April 13, 2017

    I came in with poor credit and the team made it happen. I never once felt embarrassed or like I was wasting their time. I got the Jeep I wanted ...

    Pine Belt Chrysler Jeep

    My name is Joe, E -Commerce director and I am so glad that you had a great experience and left with a great new car. If you need anything in the ...


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    I came in with poor credit and the team made it happen. I never once felt embarrassed or like I was wasting their time. I got the Jeep I wanted and an oppurtunity to improve my credit. Great job.

    Does recommend this dealer
    Pine Belt Chrysler Jeep

    My name is Joe, E -Commerce director and I am so glad that you had a great experience and left with a great new car. If you need anything in the future please feel free to contact me directly at joseph.pagano@pinebeltcars.com. Thanks so much!!


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  • Got the great deal I wanted on a Jeep Renegade
    April 11, 2017

    Stopped in to check out the Renegade I had been tracking for 3 months. Greeted by Michael, he went out to start up the Renegade (which had a dead ...

    Pine Belt Chrysler Jeep

    My name is Joe, E -Commerce director and I am so sorry that this happened. I would like to look further into this and get back you. Please contac...


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    Stopped in to check out the Renegade I had been tracking for 3 months. Greeted by Michael, he went out to start up the Renegade (which had a dead battery) on the coldest night of the week, using his own car to jump start it. He knew all of the bells and whistles thoroughly. I met other Jeep salesmen at other dealers that only knew the Renegade was in a movie. Mike let us take a drive on some bumpy roads to see how the jeep handled. He helped us get a great price on the vehicle, and even drove my truck to my house so I could pick up the Jeep and drive it home. Thank you. Note to dealership: My test drive was at night. During my day time pick up, upon leaving the dealership, I noticed some small scratches in the paint on the front bonnet, and the drivers side fog light was out. Maybe there should be a detailed inspection form to be checked off before giving the vehicle to the customer.

    Does recommend this dealer
    Pine Belt Chrysler Jeep

    My name is Joe, E -Commerce director and I am so sorry that this happened. I would like to look further into this and get back you. Please contact me with your full name and contact information. You can reach me directly at joseph.pagano@pinebeltcars.com.


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  • rip off dealership that just money hungry
    March 29, 2017

    i took my car for airbag recall and program the module with the vin number i drove the car in. today they call me they want me to pay for diagnost...

    Pine Belt Chrysler Jeep

    My name is Joe, E -Commerce director and I am so sorry that this happened. I would like to look further into this and get back you. Please contac...


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    i took my car for airbag recall and program the module with the vin number i drove the car in. today they call me they want me to pay for diagnostic fee and tow the car out because they could not program my module taking them to court

    Does not recommend this dealer
    Came in for service or repair
    Pine Belt Chrysler Jeep

    My name is Joe, E -Commerce director and I am so sorry that this happened. I would like to look further into this and get back you. Please contact me with your full name and contact information. You can reach me directly at joseph.pagano@pinebeltcars.com.


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