Open Road Mazda Morristown

New 888-803-0463 Dealer Website
Used 888-716-1950 Email Dealer
Service 877-208-7187

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Reviews

Average Ratings

4.4
57 lifetime reviews.
  • The best car dealership experience!

    We just picked up a brand new CX-3 Touring from Open Road Mazda in Morristown, NJ. Throughout the process I received the complete information abou...


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    We just picked up a brand new CX-3 Touring from Open Road Mazda in Morristown, NJ. Throughout the process I received the complete information about the model and choices. Nobody tried to rush me or convince me on something that I don't need. This is a small showroom where they spend the time with you in a relaxed atmosphere. In a couple of hours we drove home with our new red beauty and again I spent my money with pleasure. Great management - Justin and superior sales people - Michael!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Service

    Excellent service from Amr Elsayed and the team at open world Mazda. Made buying my first car easy and hassle free. They were able to work with me...


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    Excellent service from Amr Elsayed and the team at open world Mazda. Made buying my first car easy and hassle free. They were able to work with me and my budget to make sure i had affordable payments. Definitely recommend going there if you are looking for great service and quality cars.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Great deal and courteous service

    After going to another dealer in our area ,we were pleasantly surprised at the fairness and honesty of this dealership. They respected our knowled...


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    After going to another dealer in our area ,we were pleasantly surprised at the fairness and honesty of this dealership. They respected our knowledge of the leasing process and did not try to tamper with the numbers. Thank you

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Professional Dealership and Good Experience

    I had been doing extensive research and shopping for my new vehicle. I am not an easy shopper. I am polite, but I have high expectations and I go ...


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    I had been doing extensive research and shopping for my new vehicle. I am not an easy shopper. I am polite, but I have high expectations and I go in the office well informed. I was greeted by the Internet manager when entering the dealership. She was kind, and told me that should would have Carlos, sales representative, work with me. I was offered water/coffee prior to Carlos coming out, and I did accept a courtesy water. Carlos was interested in getting me to a test drive as soon as he could. Carlos listened to my needs, and even made some suggestions as to what he would recommend without being too pushy. Ultimately, I was between CX-3 and CX-5. I felt the CX-3 was an excellent vehicle, but given my needs and my frame (I'm 6'2"), I felt the CX-5 better suited my tastes. Carlos was willing to talk numbers without running finance, though he reminded me that the finance process could potentially change a number based on some factors (fair enough). We talked a bit, and while Carlos did try to stick to a number that was probably better for the dealership, he did negotiate to a fair number without any trouble. Let's face it, some reps and dealerships make it feel like war, this felt like business. Carlos was very down to Earth and pleasant throughout the experience. I never felt pressured, and I never felt like I was a mark. The sales manager, Mike, ultimately helped with the paperwork. Mike was friendly and easy going, like Carlos. Doing the finances didn't feel like being in the "box". I also spoke with the GM of the dealership, and he was exceptionally pleasant and took an interest in what I do for a living (and going into that conversation is like opening Pandora's box). I got the car that I wanted for a price in my range. The dealership is fairly well stocked, I feel it was easy to find, and the showroom has a very open and airy feeling. Overall it was clean and modern, not crowded. It also wasn't overloaded with too much sales material. It appeared that the parts office was also part of the showroom, which gave the dealership a good feeling of united.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • BEST EXPERIENCE EVER

    I just recently traded in my CX9 for a new CX5 and what a great experience it was! I set the appointment with June Vergel, the BDC Coordinator who...


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    I just recently traded in my CX9 for a new CX5 and what a great experience it was! I set the appointment with June Vergel, the BDC Coordinator who warmly greeted me when I arrived. Jonathan Arrante and the sales manager, Mike Mago were terrific. They were were patient with me and went over everything in detail. I never felt pressured at all. I got a great deal and couldn't be happier. It was a completely painless process. They treat you like royalty when you're there, and you don't have to deal with all the gimmicks and games the typical highway dealerships try to pull. Trust me, if you are in the market for a car, this is the place to go!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Service

    I have always had a very satisfying customer experience at Open Road Mazda in Morristown. The sales and service personnel are always courteous, th...


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    I have always had a very satisfying customer experience at Open Road Mazda in Morristown. The sales and service personnel are always courteous, they always warmly greet you to the showroom. They are very conversant and knowledgeable about the Mazda products and service details. There has never been any over bearing sales pressure from the sales and service staff. If you are looking for friends to have a casual conversation about cars, or just want to say hello, Open Road Mazda is the dealership for you. I always feel valued as customer and friend at this dealership. I have been very satisfied with my two Mazda purchases and look forward a long term relationship with this dealership. I would like to point out that Mike and all the other associates at Open Road Mazda in Morristown are an asset to the business and should be recognized for the attention they provide to customer service.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent customer service

    I live in Metarie LA my experience at this dealership was best I ever had in my entire life Marty and Mike made sure I get what I want, treated me...


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    I live in Metarie LA my experience at this dealership was best I ever had in my entire life Marty and Mike made sure I get what I want, treated me very nicely, and this is my first new car so the experience felt like I m very special. This dealership is worth every penny. I live across the country but, I did not have anything to work about including the delivery of the car. So experience I got from Marty and Mark was way beyond what I expected and I want everyone to go to this dealership and buy car I m sure no one will be disappointed. I definitely love this dealership!!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Absolutely the WORST experience I have EVER had!

    Going to buy a Jeep, or really any vehicle should be an experience that leaves you feeling better than before you experienced it. These guys, the ...


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    Going to buy a Jeep, or really any vehicle should be an experience that leaves you feeling better than before you experienced it. These guys, the Sales Manager Omar included not only were hostile but quite obnoxiously yelled at me when I just asked about the Accident on the Car fax that they did not disclose till I arrived. Worse still was his telling my friend who joined me to look at cars that he was not the buyer and that he could leave the facility. Thank GOD there are so many dealerships grouped around these guys because I took my money and bought from one up the street. DO NOT buy from them, there are so many placed to purchase a vehicle that you really dont want to tie yourself these angry charlatans.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • online car purchase

    I purchased a 2014 mazda sight unseen via the internet. This can be difficult with a used car - but Chris Delsordi with Open Road Morristown has i...


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    I purchased a 2014 mazda sight unseen via the internet. This can be difficult with a used car - but Chris Delsordi with Open Road Morristown has it dialed in. He was excellent - ran an honest, transparent and efficient process. Very happy with the car - it's exactly as Chris represented it. Exactly.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Went in for ONE car and I left with TWO!!

    I went in for one car and left with two, THAT is how good Open Road Mazda of Morristown is. I LOVE my new car and the experience that came with it...


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    I went in for one car and left with two, THAT is how good Open Road Mazda of Morristown is. I LOVE my new car and the experience that came with it, all thanks to Mahek and Justin! From the first handshake to the last hug, Mahek and Justin were absolute pleasures to work with. I was looking to do a trade in, and after a horrible experience at the Flemington Mazda, I had little to no faith for Mazda. I am blessed to have walked into that dealership and had the opportunity to work with Mahek; his knowledge of cars and persona made the first portion of the process a pleasure. When it came time to talk numbers, Justin went above and beyond to get us to our price range. The time I spent in Open Road felt more like I was at a friend's home and not at a dealership. While everyone at the dealership is professional, the overall tone was welcoming and laid back. I am actually looking forward to getting my car serviced to see everyone again and did I mention that I absolutely LOVE my car and the 40 miles to the gallon gas situation?! THANK YOU MAHEK AND JUSTIN!!! :-)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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