Auto Solutions

Reviews

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14 lifetime reviews.

  • 5.0 out of 5
    August 19, 2015

    I purchased a car from Auto Solutions and they worked with me and Pete (the big boss) was amazing and then I had Brandon as my sale person he was very... nice and patient I give them 5 STARS for hospitality ¿

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2.0 out of 5
    March 13, 2015

    got a car with them in June time, very sketchy at first, finally got a car thru them cuz I learned quickly no where else would approve me for a loan. When... finally finding a car close to what I was looking for I asked for an extended warrenty and they said "they don't do that they only do 60 day warrenties" I made them say they would agree to fix anything major after 60 days and every little minor thing before 60 days, I should of got that in writing :( after signing for the car they still had to fix multiple little things (they dont do anything to the cars when they get them from auctions put no $$ into cars nor do they fix things til they know its sold) and the check engine light before I agreed to come get the car, took them 2 weeks to have the car ready, I had to call them to see whats goin on cuz they never bothered keepin in touch now that they knew the car was already sold. finally got car and it wasn't detailed... check engine and other minor things went wrong within weeks and it took weeks to get a hold of "the right person" to schedule apt to get my car in.. apparently the lady that does those sorta things is always out of the shop or on vacation. I finally get car in and they didn't finish everything. now that 120 days is up lots of major problems are happening and I haven't heard back from them, keep leaving voicemails and keep getting put off. I really hope they back me up like they said cuz my mechanic said the parts alone are 4,000 . mom n pop dealer with no extended warrenty, NO BUENO

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • November 12, 2012

    WOW! What a great buying experience! I bought a car on line from Peter, sight unseen. Throughout the entire process of many phone calls and emails, I was... treated with honesty, fairness and consideration. They made every step of the process, easy and fast. I flew into Rochester, NY to drive the car I bought back to Mobile, AL and Peter even had Doug pick me up at the airport! His entire staff (special thanks to Christian and Doug) went above and beyond in servicing my every need and they all made absolutely certain that everything on my car was "just right". I got a fair, honest price, a great car and treatment that you very rarely ever get anymore. The car was everything it was offered it would be. It drove like a dream the entire 1,247 miles back home without one problem. Do not hesitate to buy from Auto Solutions. These guys are the real American Deal!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Michael thank you for the great review. We are here to take care of our customers and we appreciate every one of you. I really hope you enjoy your cor...vette. Jack General Manager Auto-Solutions of Geneva

  • 3.0 out of 5
    August 21, 2014

    I commented on August 14th complaining about a bad first experience with auto solutions. After writing the last bad review the general manager contacted... me concerned within 24 hours. He was very apologetic and understanding of why I was mad and upset about my last experience and did everything he could to rebuild our customer dealer relationship. He even looked for a Nisan for me at a dealership and when he found a nice model he contacted me immediately and even gave me a price cut off of the price Of the car. I didn't have a way to get to the dealership and test drive the car so he had 2 of his employees come out all the way to Greece to bring me the car so I can test drive it and bring it to my mechanic to make sure it's a good deal before I came to the dealership and made a decision. Unfortunately I didn't get the car I wanted with them but I was still very happy with they're effort to make things better. If I knew how to delete the last review I would of already. Thank u auto solutions for at least trying to make things better and sell me a car. I appreciate the effort and the customer service that was much better then last time!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 2.0 out of 5
    August 14, 2014

    I was talking to Michelle for days prior to coming in, I told her I was looking for a nissan or a honda and wanted to know if they would approve me with... my no credit, she called right back was helpful and set up an appointment with me. I was under the impression I was approved for a loan and only needed $500 down that didn't need to be paid prior to buying a car. When I get to there she already had a car picked out for me. I did not like the car at all and tried asking her if I could get the nissan instead (the nissan was less of the price of the loan I was approved for) she told me I could only get the impala or the colbalt. I didn't want either. I was going to settle for the impala but wanted to sign everything the next day after she fixed the problem The car had and i wanted to take a day to think about it. She immediately gave me an attitude and told me the offers only valid for today and I wouldn't get approved for the loan if I didn't sign now. I thought in NYS if you're approved for a loan it's good for 30 days. I was pressured and left very Mad. I'm still interested in getting a car through Them but now apparently I'm black listed from there and can't get a car I actually want there and I'm no longer approved. I think that's very unprofessional and rude to not give me there services anymore because I wanted to come in and buy the car a different day. Also, why is there a stray cat in the business anyways? Since when does that look professional. And since when are salesmen rude and since when do they pick out your car for you and don't even help finance you for the cheaper car you actually wanted. The car wasn't even cleaned out and had the check engine light on still?! No one would of wanted that car either, and I feel like they were trying to fool me into a bad deal because I'm young. Very upset about this experience I had!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    March 23, 2014

    Right from the very start, my experience was, EXTREMELY helpful, honest, and took it all the way home (350 miles out of state) without a hitch! From first... contact to the plate transfer at the DMV, smooth as silk. Should I ever need another vehicle Auto Solutions will be my first choice. Great folks!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 29, 2014

    We are new at purchasing a car and the employees at auto solutions in Geneva were very kind and understanding to our wants and needs.we were sceptical... at first but they assured us that everything would be ok.They helped us get a good price for our budget I am very satisfied with them. Lucinda smith

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 29, 2014

    We are new at purchasing a car and the employees at auto solutions in Geneva were very kind and understanding to our wants and needs.we were sceptical... at first but they assured us that everything would be ok.They helped us get a good price for our budget I am very satisfied with them. Lucinda smith

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 4.0 out of 5
    December 25, 2013

    Matt contacted me right away and was very nice when I met him. Couldn't make a deal, but found a car across the street at another dealership.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 2.0 out of 5
    November 22, 2013

    to pushy. when someone says their just looking, dont try to force them into buying a car!

    2.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    To whom this may concern. I am sorry about your experience with our dealership. Is there anyway you can give me a call so we can figure out what went ...wrong. When a customer says they are just looking most of the time they really are in the market to buy a vehicle. There are ways you can make a customer buy a vehcile when they say they are just looking. I am very sorry you had a bad experience. Let me help you fix that though by giving me a call. Jack General Manager 315-789-4477

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