Joe Machens Automotive Group

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Reviews

5.0
14 lifetime reviews.
  • Really aimed to please!

    If you go there, ask for Shannon! He was willing to come in on his day off to allow us more time to look and think. I felt very comfortable that w...


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    If you go there, ask for Shannon! He was willing to come in on his day off to allow us more time to look and think. I felt very comfortable that we were getting the best deal we could. They were accommodating to our kids who had to tagalong as well.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Exceptional Service in the Service Department

    I needed help with hooking up my new Iphone to my Fiat automated system. Bill Gorsky helped me immediately and noticed that the mileage on my car ...


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    I needed help with hooking up my new Iphone to my Fiat automated system. Bill Gorsky helped me immediately and noticed that the mileage on my car indicated the need for an oil change (first 5,000 mile oil change). Bill scheduled an appointment for that afternoon. He also recommended a tire rotation...came in at 1:30...was done in the allotted time. Car was washed and ready to go when I arrived. I also pointed out a rub mark on the bumper that happened in a grocery store parking lot. Unhappy with the streak mark on my new car, I asked if it could be rubbed out. Bill had Adrian (who Bill said was an expert at handling such tasks) take care of it and it was done as I checked out. Wow, I am really impressed. Meeting client service expectations can make or break your day. Thank you Bill & Adrian for making my day!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Friendly and honest sales people, great service

    This was the smoothest and easiest used car purchase I have ever made. I felt I got good value for my trade-in and got a good price on the purchas...


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    This was the smoothest and easiest used car purchase I have ever made. I felt I got good value for my trade-in and got a good price on the purchased car. The salesman was very friendly. The only drawback was the insistence by the financial person that we buy a longer warranty than what the car already had. The other salesmen were honest and actually did find and return my Kindle Fire that I accidentally left in our trade-in car. Being able to research cars and follow sales prices on the Internet made this used car purchase much easier. This car was as presented except for the back-up camera that was listed and not on it. I received my title and papers promptly in the mail within a week. I am very happy with my experience with this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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