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Reviews

Average Ratings

4.6
161 lifetime reviews. Includes reviews of Royal Moore GMC from DealerRater.com
  • Great Service!

    Very accommodating and the service is quality. I would gladly recommend to my friends and family.


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    Very accommodating and the service is quality. I would gladly recommend to my friends and family.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • New car purchase of cX5
    February 20, 2017

    Mario del Barrio was our Salesperson and Patrick Attempre got us the price we needed. Very personable, great customer service and knowledable. G...


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    Mario del Barrio was our Salesperson and Patrick Attempre got us the price we needed. Very personable, great customer service and knowledable. Go see them!

    Does recommend this dealer

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  • The best car buying experience I've had in a decade!
    September 27, 2016

    I worked with Ed May who made my first car purchase in a decade painless, fun and totally enjoyable. On my first visit, I specifically made it cl...


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    I worked with Ed May who made my first car purchase in a decade painless, fun and totally enjoyable. On my first visit, I specifically made it clear that I was "shopping" - Ed was totally cool with it and gave me their sales proposal to take home so that I could compare them against other dealerships. He personally guaranteed that he would beat the best offer I received from other places and that's exactly what happened.. I drove my new SUV home a happy man. . Not only was I happy but I felt secure knowing that they offered a Lifetime Powertrain Warranty for as long as you owned the car. I tend to hold on to my cars for more than 5 to 10 years before I get a new one. My last car, a trusty Honda was still running beautifully when I turned her in for a trade-in. I strongly recommend you seek him out - he's articulate, knowledgeable (very), humble, easygoing and not at all pushy. A lot has changed in ten years and this dealership has definitely stepped up to the plate and met the challenge of modern day car shopping. It is people like Ed who are truly changing the face of the car buying business. Whereas car shopping was once a struggle and a hassle, it is now possible to actually enjoy it and feel good about your transaction!

    Does recommend this dealer

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  • After purchase BS
    September 10, 2016

    I gave a good review to Royal Moore for purchase of a Mazda CX3. But, I have not been able to address a problem with a text message issue. Also,...


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    I gave a good review to Royal Moore for purchase of a Mazda CX3. But, I have not been able to address a problem with a text message issue. Also, the license plates went to the dealer. They sent a card saying to call M-F and Saturday 8-3. But when I called on Saturday, that dept is closed weekends. So, why have it on your card? Also, I asked Finance Mgr Mr. Murphy for a copy of the bill of sale for hand control installation as I'm handicapped. I also did him a favor. He didn't have the bill of sale ready when I was there, so said he would send it. He did not. I called to ask for it again from someone else. No one could make a copy. I left a voicemail. No one returned my call. I called Mr. Murphy's voicemail and asked again. No reply and nothing was sent. It's very nice how dealers smile until they get your money and then you're nothing. Not my way of giving repeat business. I will remember and pass it on! ADDENDUM: This review has NOTHING to do with Ed May. Ed has been the shining star in this transaction and called me to resolves my issues. The remainder of the review, however, remains unchanged.

    Does not recommend this dealer

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  • Great experience!
    August 19, 2016

    I used the Costco buying program which I do recommend. I was sent to see Ed May at this dealership. Ed was easy to speak with. He listened to m...


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    I used the Costco buying program which I do recommend. I was sent to see Ed May at this dealership. Ed was easy to speak with. He listened to my needs and suggested models that may be right for me. Nothing was rushed. Costco is very strict about their pricing structure and one does save money. There was no haggle. Royal Moore and Ed May went out of their way to get me the car and color I wanted. I spoke with another buyer while there. Their review was as good as mine and they were repeat customers.

    Does recommend this dealer

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  • Ask for Matt!
    August 2, 2016

    Matt made the car buying experience very comfortable and hassle free. I highly recommend that if you are in the market for a new car, go to Royal ...


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    Matt made the car buying experience very comfortable and hassle free. I highly recommend that if you are in the market for a new car, go to Royal Moore and ask for Matt!

    Does recommend this dealer

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  • Shady, Unprofessional "Sales Manager" & backroom finance
    July 27, 2016

    For a new car dealership, this place operated like a stereotypical, bad used-car lot. My experience was like the folks buying a car in the movie "...


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    For a new car dealership, this place operated like a stereotypical, bad used-car lot. My experience was like the folks buying a car in the movie "Fargo". ("they put the true coat on at the factory!") They had emailed me the price of the car. Going to their dealership was a complete waste of time. After waiting around for 90 minutes for the "sales manager" to present his offer, the price was significantly higher than what had been emailed to me and with numerous additional charges/add-ons. They were only going to sell the car at the price they offered in the email by financing it thru them at exorbitant rates. He explained this was just a "starting point" - & basically wanted to haggle back & forth with one bad offer after another. Keep your guard up and look at all the fine print if you deal with these folks. I walked and bought a new vehicle from another Mazda dealership that was waaaay more professional!

    Does not recommend this dealer

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  • Horrible Experience. Never buy from them.
    July 19, 2016

    I had a horrible experience from the start. I would say that the only positive experience was with Brian, the sales man, however, the managers, th...


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    I had a horrible experience from the start. I would say that the only positive experience was with Brian, the sales man, however, the managers, the finance department and the tile department dropped the ball numerous times. First off, when we got a Nissan Altima, it was making a weird rattling sound that took 4 visits to the dealership service department for someone to finally acknowledge that. Not only that, every time we went to have it checked out, we would get bad attitudes from one of the sales managers in there, who was kind when we purchased the vehicle, but when it came to assume responsibility, he totally changed his attitude and was very unprofessional. When someone finally acknowledge that the noise the car was making was not normal, they traded us out of the vehicle, but they gave us like $2000 less than what we have paid for the car and we only had the car for 3 days or so, but since we felt we had no other choice, we went with it. After we got a new car, it took like 6 weeks for them to let us know that they still had not submitted the request for the title and we had to go back to fill out more paperwork. The title finally arrived and we thought it was all over, but we were wrong. We then got a photo ticket from the car that we had traded in the first time. The guy that had purchased the vehicle, ran a red light and since the dealership did not make the title change, we got the ticket, which we had to try to fix and it is still trying to be fixed. We purchase the vehicle back in February and we still are dealing with some of the aftermath of the horrible experience we had with this dealership. I never leave bad reviews, however, due to the horrible experience, I felt it was necessary to do this, so that others do not go through the same nightmare that I have gone through. Do yourself a favor and stay away from this dealership.

    Does not recommend this dealer

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  • No pressure sales
    June 21, 2016

    I came in to look around and see what options I had. Matt let me take my time to find the best fit for me. He showed me many cars and was able to ...

    Royal Moore Buick GMC Mazda

    Thank you for the feedback regarding your recent purchase at our dealership with Matt! We will pass on your compliments to him and are happy you a...


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    I came in to look around and see what options I had. Matt let me take my time to find the best fit for me. He showed me many cars and was able to answer all of my questions and knew all about the differences. He was very patient and didn't pressure me at all. I got exactly what I wanted and couldn't be happier with my CX-5!

    Does recommend this dealer
    Royal Moore Buick GMC Mazda

    Thank you for the feedback regarding your recent purchase at our dealership with Matt! We will pass on your compliments to him and are happy you are enjoying your new CX-5. Let us know if there is anything else we can assist you with in the future!


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  • No pressure sales and great deals
    June 10, 2016

    I worked with Jessie at the Toyota side of Royal Moore and he was fantastic. He had a laid back approach and was not pushy at all. I highly recomm...

    Royal Moore Buick GMC Mazda

    We are happy to hear that Jessie and Doug were able to make your visit to our dealership an exceptional one, Michelle! We hope you are enjoying yo...


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    I worked with Jessie at the Toyota side of Royal Moore and he was fantastic. He had a laid back approach and was not pushy at all. I highly recommend asking for Jessie! I also worked with Doug in the finance department. He really pulled some strings to get me the monthly payments I could make.

    Does recommend this dealer
    Royal Moore Buick GMC Mazda

    We are happy to hear that Jessie and Doug were able to make your visit to our dealership an exceptional one, Michelle! We hope you are enjoying you new car and let us know if we can be of any assistance to you in the future!


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