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Reviews

Average Ratings

4.4
96 lifetime reviews. Includes reviews of DARCARS Toyota Baltimore from DealerRater.com
  • good experience

    There are a lot of negative reviews for this place on here, but that wasn't my experience at all. They did use sales tricks, but I didn't find the...


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    There are a lot of negative reviews for this place on here, but that wasn't my experience at all. They did use sales tricks, but I didn't find them overly pushy. I would recommend them.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Thank you for placing me in a new SUV
    March 2, 2017

    You are the most wonderful person in the world ! Thank you for getting me into a brand new RAV4. I love it ! Thanks you so much


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    You are the most wonderful person in the world ! Thank you for getting me into a brand new RAV4. I love it ! Thanks you so much

    Does recommend this dealer

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  • Leasing Rav4
    January 14, 2017

    He explained everything in a very clear way. He assisted me in any step of the leasing process and really worked hard to match my requests. It was...

    DARCARS Toyota of Baltimore

    Fantastic! Thank you so much for this kind review! We hope you are enjoying your new ride!


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    He explained everything in a very clear way. He assisted me in any step of the leasing process and really worked hard to match my requests. It was a great buying experience

    Does recommend this dealer
    DARCARS Toyota of Baltimore

    Fantastic! Thank you so much for this kind review! We hope you are enjoying your new ride!


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  • Costco Auto Program Purchase
    January 2, 2017

    I purchased a new Tacoma through DARCARS and the Costco Auto Program. Murel Hurt was knowledgeable, helpful, and accommodating. I would recommend...

    DARCARS Toyota of Baltimore

    Thank you for choosing DARCARS! We are sorry to hear that the experience had a slight delay. It is good to hear that overall you had a great exper...


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    I purchased a new Tacoma through DARCARS and the Costco Auto Program. Murel Hurt was knowledgeable, helpful, and accommodating. I would recommend him to a friend. Overall quite please with the process and my purchase, but it took longer than I was expecting. Devin Jones was excellent. He broke down every part of the finance process and payments. He made it easy to understand. He also made a few extra phone calls to ensure I was getting the lowest rate possible.

    Does recommend this dealer
    DARCARS Toyota of Baltimore

    Thank you for choosing DARCARS! We are sorry to hear that the experience had a slight delay. It is good to hear that overall you had a great experience! Thank you so much for sharing this with us! Enjoy!


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  • Great Experience
    December 30, 2016

    They made it clear from this beginning that they wanted to make me happy and they really did. I know I must have been a frustrating customer but e...

    DARCARS Toyota of Baltimore

    Wow! That is wonderful! Thank you for taking the time to share this great review! Enjoy your new purchase!


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    They made it clear from this beginning that they wanted to make me happy and they really did. I know I must have been a frustrating customer but even at the end of everything, they was still smiling at me and ready to please. They went over everything step by step and made sure I fully understood what I was signing. I really recommend this place.

    Does recommend this dealer
    DARCARS Toyota of Baltimore

    Wow! That is wonderful! Thank you for taking the time to share this great review! Enjoy your new purchase!


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  • Friendly and helpful staff
    December 29, 2016

    Waverly and Devin were excellent all around. Both were very friendly and helpful. Waverly made sure I got what I wanted and he was willing to work...

    DARCARS Toyota of Baltimore

    Fantastic! Thank you so much for sharing your experience with us! We are very happy that you were taken care of! Enjoy!


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    Waverly and Devin were excellent all around. Both were very friendly and helpful. Waverly made sure I got what I wanted and he was willing to work with me. I would recommend!

    Does recommend this dealer
    DARCARS Toyota of Baltimore

    Fantastic! Thank you so much for sharing your experience with us! We are very happy that you were taken care of! Enjoy!


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  • Mr Waverly Chambers Jr.
    December 23, 2016

    I was Leary coming all this way to purchase a car but his charm and warm welcome made it much easier. He was very professional, knowledgeable abou...

    DARCARS Toyota of Baltimore

    Wonderful! Thank you so much for allowing us to serve you! We are so happy that you found your perfect vehicle! Enjoy!


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    I was Leary coming all this way to purchase a car but his charm and warm welcome made it much easier. He was very professional, knowledgeable about the cars they had and helpful to our situation. I would recommend anyone to purchase at DarCars in Baltimore.

    Does recommend this dealer
    DARCARS Toyota of Baltimore

    Wonderful! Thank you so much for allowing us to serve you! We are so happy that you found your perfect vehicle! Enjoy!


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  • Horrible place to buy car

    I bought several cars here in the past but ever since the old employees left and new employees came in not anymore. I was lied to by both sales an...

    Dealer Response

    Thank you for reaching out to us, Janet! I would like to look into this. Please email me your information at jdobson@darcars.com. Look forward to ...


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    I bought several cars here in the past but ever since the old employees left and new employees came in not anymore. I was lied to by both sales and financial consultant. I had an issue with my trade in and was never told to speak to the GM. I talked my bank about this situation and whatever the bank told me was not what the dealer told me. I left the dealer very unhappy with my vehicle and stuck with it.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for reaching out to us, Janet! I would like to look into this. Please email me your information at jdobson@darcars.com. Look forward to helping - Jammie


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  • Not knowledgeable or thorough
    December 14, 2016

    I brought my car in for several issues. They kept it overnight and the service rep called me several times to tell me what the mechanic found that...

    DARCARS Toyota of Baltimore

    Oh no! We would like to investigate the recommendations and charges. If you wouldn't mind please email me your information to jdobson@DARCARS.com....


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    I brought my car in for several issues. They kept it overnight and the service rep called me several times to tell me what the mechanic found that needs to be repaired. I agreed to three repairs (engine mount, replace spark plugs, and induction service). The service rep either didn't know much about cars, or was very bad at explaining things because he couldn't answer any of my questions. I had to Google the repairs to find out what they actually were, and if I needed them. These repairs cost $600. Then, when I went to pick up the car, I turned it on and heard a new noise. This was at 6pm after work. A different service rep came out and said they didn't have any mechanics left to look at it so I'd have to leave it another night. He called me the next day and said the car needs a new starter, which would be $500. How did they miss that on the first day when they said they did a 24 point inspection? I called a couple other repair shops and they quoted me a max of $350 for the same repair. I will not go here again. They are not knowledgeable, can't explain things, waste your time, are either not paying attention or going too fast to do their job well, and they are pricey. If I"m going to pay a premium by going to a dealer, I expect top-notch service.

    Does not recommend this dealer
    Came in for service or repair
    DARCARS Toyota of Baltimore

    Oh no! We would like to investigate the recommendations and charges. If you wouldn't mind please email me your information to jdobson@DARCARS.com. Thank you for allowing me to look into this. Jammie


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  • Amazing Service
    December 3, 2016

    The sales consultant Waverly was awesome will be a repeat customer for life !!!!!!🙂 Was very pleased and informed of everything from the t...

    DARCARS Toyota of Baltimore

    Fantastic! Thank you so much for the kind review! We were pleased that we could help.


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    The sales consultant Waverly was awesome will be a repeat customer for life !!!!!!🙂 Was very pleased and informed of everything from the test drive to the financing.

    Does recommend this dealer
    DARCARS Toyota of Baltimore

    Fantastic! Thank you so much for the kind review! We were pleased that we could help.


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