Langan Volkswagen of Vernon

1.0 out of 5 1.0

Reviews

1.0 out of 5 1.0
25 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    May 18, 2018

    Simply wanted a tire looked at. Booked in advance. When I brought the car in, I asked my service advisor (Lindsey) to please not move the drivers seat... ( I had recent back surgery). She was fine with this request, but then the guy standing next to her overheard and simply shouted "NO". I went on to say that the tech was short and would move my seat to drive the car 30 feet into the shop. This xxxxxxx was rude beyond belief, I have made this simple request multiple times and everyone was very understanding. Langan is a small rinky dink operation currently decorated with help wanted signs. This is NOT a place you want to trust with your car! I have only begun to spread the word amoung VW owners, avoid these people at all costs, there are many quality, professional VW dealers in the Hartford area to treat customers as they deserve. When we discover this particular idiots make, we will make it public, hopefully he will be fired immediately.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    January 17, 2017

    I leased a Jetta this weekend. Maria Lepage was my salesperson. She was great! It was the quickest in and out buying experience ever. She knows her... business and makes it easy to buy a car, if that's possible! No one likes the haggle from some sales people...........not here.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • October 30, 2017

    1. You must ask for Maria Lepage, sales. She will change your life forever. 2. You must buy your next Volkswagen from Langan VW of Vernon, even if your... not in Connecticut. 3. Everyone at Langan VW of Vernon is incredible. 4. Honest, Fair, Trustworthy, Knowledgable, and Personable. 5. Great selection of inventory. 6. Still reading? Why haven’t you called Maria. 1-413-364-0710 7. $40,000 Chicken Parm. (Read the full review to find out more) Completely life changing experience! After an exhaustive multi state search for a dream car, of which only 16 currently reside in the USA, we finally get an exact hit at Langan VW of Vernon. Without hesitation I call and ask for a salesperson. Meanwhile, my partner was researching Google reviews and everyone was praising this woman by the name of Maria. I was thinking to myself, we probably should have researched a sales associate, before calling, but given the extremely limited quantity of our dream SUV, I wasn’t wasting a second. The phone connects and we hear “Thank you for calling Langan VW of Vernon, this is Maria, how may I help you today?”. We both burst out with joyous cheer and excitement. We tell Maria what led us to her and the vehicle we want. She assures us that yes in fact they have it, it’s not sold. We agree to meet tomorrow. I find Maria greeting me in the parking lot with a giant welcoming smile. We shake hands and she thanks me for choosing Langan VW of Vernon and for making the 3.5 hour journey. We go to her office. Having purchased new vehicles before, this is where I start to get anxious, wondering if she is going to be like every other sales person I have dealt with? Numbers game, low-ball trade offer, no wiggle room? She did none of those things. She was completely personable and explained everything that I was filling out and what was involved in the process. Maria is so sweet. I feel like I’m hanging out with my Italian Grandmother, that is, if I had an Italian Grandmother. The process was seamless and very relaxed. I received a fair price on both my new car and trade in. This whole place is amazing. I haven’t seen one unhappy customer or employee, whether it be in service, parts, and especially in sales. Ryan, the finance manager, made me feel so at ease. He explained everything & answered all my questions before having me sign anything. This was the most comfortable I have ever felt while signing legal documents. Maria showed me how to operate all the features of my new car, setup my phone, filled up the tank and even bought me a coffee. On top of all of this, gave me a homemade chicken parm. I’m elated that I’m now the proud owner of my dream car, with no compromises, but at the same time I feel a bit of sadness knowing that it’s time to depart this wonderful place and say farewell to all these wonderful people who have changed my life. Langan VW of Vernon is an experience unlike any other. They are honest, warm, and welcoming. They truly set the bar high for other dealerships. I can’t recommend them enough and would hope that everyone had the chance to experience their stellar customer service, vast product knowledge, and laid back sales approach. Maria is a gem. Words can hardly describe what a warm, trustworthy, charismatic, and beautiful person she is. I think of Maria more of as a friend, then just a salesperson and I would highly recommend you pick up the phone and ask for her by name, she will change your life forever. If there were more Maria’s in this world, it truly would be a much better place to live.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 31, 2016

    Jessica at Langan VW was the one to work with! I'm all about no haggling. I knew what I wanted and what I could afford and they did exactly what I asked.... Professional dealership, very knowledgeable staff with finance closing my deal swiftly (thanks Ryan for a no hassle closing). I would recommend to anyone I know. Thanks again, and happy to be part of the VW family!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 9, 2016

    I went into the dealership prepared to purchase my jetta but ran into some unexpected problems. Maria saw my disappointment and immediately went to work... on my behalf. I was amazed at how quickly she was able to resolve my issues, and put together a great deal for me. Maria is an excellent saleswoman,and a pleasure to do business with. Thanks to Ryan who also did his part in making my experince at Langan smooth and relaxed.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 2.0 out of 5
    January 20, 2016

    Went there looking for a new VW and eventually got a reasonable deal on the car I wanted. The salesman I had, unfortunately, made the process difficult.... Nothing he told me about the car was accurate. That wasn't a big deal for me since I'd done a lot of research on the car already - but it's unfortunate. Also, four different times during the process he gave me paperwork to sign that was incorrect (once for a completely different car!). So - if you've done your research ahead of time, and if you're careful to read everything all the way through before signing you can get a reasonable deal there. By the way - I think some of sales staff there may be great, but not the person I dealt with.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    July 20, 2015

    Came in just wanting to drive the car I was interested in. Maria promptly helped me and as we talked she showed me how I could purchase the car then, which... was what my wife wanted. No pressure, just very helpful. When we came in a couple of days later to pick up the car everything was ready and we were out of there in no time. Can't say enough good things about Maria. She is great.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 21, 2015

    After spending a great deal of time narrowing down my search to the specific make and model of vehicle I was looking for I dropped into Langan VW of Vernon... on a Friday afternoon. I was immediately greeting by Maria in the sales department. That was the start of the most pleasant car buying experience I have ever had. Maria asked a few questions and upon hearing that I already knew exactly which model I was looking for she took me out to the lot and showed me the vehicles that fit my specifications. She and I narrowed it down to a few and then I had the pleasure to work with David the General Manager. After comparing cost and mileage with him (I was purchasing a vehicle a few years old but still looking for low mileage) I decided on the one that seemed to be the best option. Maria went out, cooled off the car and we were off for a test drive. The car was exactly what I was looking for so I decided to go ahead with the purchase. To my surprise I was asked if I’d like to take the car home that evening. Between Maria, David and Shane the Finance Manager everything was taken care of from insurance, financing, even cleaning out my old vehicle that was being taken in on trade. In less than 3 hours from the time I arrived everything was done and I was on my way home in my new car. The entire staff was professional, courteous and there to get me into the vehicle I was looking for not the vehicle they wanted to sell me. I should add that I am a single woman shopping for the vehicle on my own and despite that it was an exceptional experience. No vultures or push sales people at this dealership. There was never any pressure to purchase the vehicle, make a quick decision or pay for anything I wasn’t looking for in regards to added warranty coverage. The only pressure that day was for the service department to give the car one more quick inspection, a touch up cleaning and plates on it so I could head out! They were still touching up the wheels when I was ready to leave. I can’t speak any higher of the outstanding employees and managers at Langan VW and this dealership will definitely be my dealership of choice for future purchases.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 1, 2015

    Maria LePage is hands down the BEST car saleswoman I have ever dealt with! She was extremely friendly and made my mother and I feel SO comfortable during... the process. I am so beyond happy with my new lease and could not have had a better experience!! I highly recommend Maria to anyone looking to lease or purchase a new car. She is the very best out there!! Thank you Maria!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 4, 2015

    I recently began online shopping for a VW Jetta which led me to Langan VW in Vernon. When I went to Langan to look at a car I found the staff was extremely... outgoing and friendly. I was greeted by Frank, the sales manager, immediately upon entering and he introduced me to Maria, the best salesperson ever! Maria was not only professional but very personable and just about the nicest woman you could ever meet! I happen to mention I was starving, as it was lunch time, and she insisted on giving me half of her own lunch! She was very helpful, answered all my questions, was not pushy at all, and made the whole experience enjoyable. I was able to go in at 1 PM and by 5PM that day drive home in my new car. Maria and Frank went out of their way to ensure the while process was pleasurable and I couldn't be happier with my car and he service they provided. I would highly recommend this dealership to anyone looking to purchase a new or used car!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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