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Reviews

Average Ratings

4.5
29 lifetime reviews.
  • Great experience at an exceptional dealership!

    After experiencing a lack of quality service at other area dealerships, I was pleasantly surprised to find Mike M. and the staff at Smart Toyota t...

    Dealer Response

    Thanks for the great review! We are so glad that you had such a great experience with Mike and the rest of our team. Enjoy your new vehicle and ...


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    After experiencing a lack of quality service at other area dealerships, I was pleasantly surprised to find Mike M. and the staff at Smart Toyota to be helpful, courteous, and knowledgeable. Throughout the entire purchase process, I appreciated Mike and the rest of the staff's sincere approach and genuine concern for me. Mike has also been readily available after the purchase, and has been a great resource and help in navigating initial service visits. I would recommend this dealership to anyone looking for great service, a quality vehicle, and a caring staff.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the great review! We are so glad that you had such a great experience with Mike and the rest of our team. Enjoy your new vehicle and let us know if there is anything else we can do to help.


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  • I forgot about Mike!

    I forgot to mention how Mike Merrick was the best sales person I had ever had the pleasure of dealing with. I went in not looking to buy right awa...

    Dealer Response

    Thanks Sam! We are so glad you had such a great experience with Mike and the rest of our team. Let us know if there is ever anything we can do t...


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    I forgot to mention how Mike Merrick was the best sales person I had ever had the pleasure of dealing with. I went in not looking to buy right away and he was very patient with me in getting what I wanted exactly for the price that I wanted it. It's been almost a year since I started my lease with Smart Toyota and he is still extremely helpful if I need something. I am very happy with my Rav4 and extremely happy with the service I received not only from Mike but every person that I have met at Smart Toyota.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Sam! We are so glad you had such a great experience with Mike and the rest of our team. Let us know if there is ever anything we can do to help!


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  • Love them!

    Love Smart Toyota! Their staff is super friendly and I am so happy that I got my Rav4 from them!


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    Love Smart Toyota! Their staff is super friendly and I am so happy that I got my Rav4 from them!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • We've really enjoyed buying from them

    The people at Smart Toyota are very dedicated and great to work with. Since we were trading in, we weren't sure of value, and had many questions a...

    Dealer Response

    Thanks for the kind words and the 5 star review! We are so glad that you've had such great experiences with the "Mikes" and our dealership. Plea...


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    The people at Smart Toyota are very dedicated and great to work with. Since we were trading in, we weren't sure of value, and had many questions about the financing to make it all work. And I am very picky about vehicles. Well, they not only managed to 'make it work' they made it work two times for us so far! Mike M. the first time, and then Mike W. the 2nd time, both great to work with. Mike W. and their staff even stayed quite late on a Monday night to finish the paperwork, gave the truck its final dealership inspection/detailing and we drove it home after 8:30 that night. Even filled up its 38 gallon tank! Fantastic! Highly recommended.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the kind words and the 5 star review! We are so glad that you've had such great experiences with the "Mikes" and our dealership. Please let us know if there is anything else we can do to help.


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  • Customer care stops after sales staff.

    First service appointment for my "New" vehicle did not go well. The overhead door closed on my newly purchased vehicle and no one in the service d...


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    First service appointment for my "New" vehicle did not go well. The overhead door closed on my newly purchased vehicle and no one in the service department apologizes even after I say something to someone in that department. Once I contact my sales associate I get an apology. Big difference between sales and service. Don't know how far down the chain this goes, simple oil change and wheel rotation. I'll check the oil level and lug bolts before I drive it again.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • budget!!!!!

    Mike Merrick was the wonderful salesman that was so patient helping me find a car for the price I wanted to pay

    Dealer Response

    Thanks Sommer! We are so glad that you were able to find the right car for you. Please let us know if there is anything else we can do to help!


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    Mike Merrick was the wonderful salesman that was so patient helping me find a car for the price I wanted to pay

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Sommer! We are so glad that you were able to find the right car for you. Please let us know if there is anything else we can do to help!


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  • Awesome service beautiful dealership beautiful car

    Very friendly customer service. My sales consultant knew exactly what kind of car I was looking to lease. All the paperwork was done efficiently a...

    Dealer Response

    We are so glad that everything went so well for you. Thank you for the review and please let us know if there is anything else we can do to help!


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    Very friendly customer service. My sales consultant knew exactly what kind of car I was looking to lease. All the paperwork was done efficiently and very timely. I love my new car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so glad that everything went so well for you. Thank you for the review and please let us know if there is anything else we can do to help!


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  • New Highlander with outstanding customer service

    Our sales person- Derek Battin was awesome. He pulled up multiple vehicles for us to compare and test drive. My wife always appreciates his kindne...

    Dealer Response

    Thank you so much for your kind words and for your great review! We are so pleased that we have been able to help you out for your last 4 vehicle...


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    Our sales person- Derek Battin was awesome. He pulled up multiple vehicles for us to compare and test drive. My wife always appreciates his kindness and the time he takes to answer all of our questions. This is the 4th vehicle we have purchased using Derek. He is the reason we use Smart Toyota. He makes the buying experience as easy as is possible and always has our new vehicle cleaned up and all of the paperwork printed when we come to pick it up. All we have to do is sign the paperwork and drive off. Thank you Smart Toyota for the best experiences!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind words and for your great review! We are so pleased that we have been able to help you out for your last 4 vehicles. Enjoy the new Highlander and we hope to see you again soon!


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  • 2016 Toyota 4Runner purchase

    Derek and Carlos were wonderful to deal with. We negotiated a very fair deal on the phone and the entire transaction when we went to pick up the c...

    Dealer Response

    Thank you for shopping with us and I hope you enjoy your new 4Runner!


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    Derek and Carlos were wonderful to deal with. We negotiated a very fair deal on the phone and the entire transaction when we went to pick up the car and hand off the trade-in took about an hour. They were friendly and professional and nice guys throughout the entire process. No high pressure no trying to sell all kinds of add-on's. In 45 years of buying cars it was by far the most pleasant and enjoyable experience ever. I would highly recommend to my friends.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for shopping with us and I hope you enjoy your new 4Runner!


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  • Not overly impressed.

    Rated a used car with high points. Back panel broken on back gate. Replaced it but then installed the chipped up old handle. Interior poor, door s...

    Dealer Response

    Thank you for your feedback. We are sorry for the disappointing experience. Here is our number, (563) 391-4106, and feel free to voice any concern...


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    Rated a used car with high points. Back panel broken on back gate. Replaced it but then installed the chipped up old handle. Interior poor, door seals need re glued weather turns warm, air doesn't work. Told no way to check it in winter. Not sure if it was because I am a woman or if the manager I spoke to is really that mechanically challenged. Brought in, said it was air conditioner clutch, but it was working after service. Don't know, it was cold. Hope they fix it this time.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. We are sorry for the disappointing experience. Here is our number, (563) 391-4106, and feel free to voice any concerns you may have about your vehicle repair as we would like to ensure complete reliability of any vehicle that has been through our lot.


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