Ritchey Audi Volkswagen

Everyone was very nice and helpful and kind. I really appreciate them and especially Tommy for helping me with my new ride. I will definitely recommend them to anyone. This is a great place to start looking for a ride.

Service is terrible. Calls not returned. Do not recommend buying. Vw has problems shouldn't be having. Go somewhere else.

Awesome dealership! I submitted my application and 10 minutes later….approved and driver delivered 1.5 hrs away. Thanks

Dealer was OK, not happy with Service. I went in for issue / (warranty in place). Engine light on. VW would not find issue and fix, they just turned engine light off a couple of times and let me go. I contacted VW for help. Light on again! I cannot understand why. Now the warranty is expired.!!! And brakes- VW told me I needed brakes fixed, then added rotors!! My bill $700!! My car was practically new only about 20,000 miles.!!! Doesn’t sound right. I’m working with them right now. Service inspection due I’m making appointment for that. They offered to sell me a NEW vehicle but I’m retired and don’t want another 5 yr. “ NOTE” all over, only owe $1800 on my vehicle. Hope we can work this out, get my vehicle where I trust driving it again. Thank You

This place is horrible. Each time I’ve visited it’s been nothing but issues. There’s a guy in the service department named Stephen that will not return phone calls. I needed to check status of my vehicle service repair. Was told he was the person with whom I needed to speak. I had to request a manager for assistance. Spoke with Justin. He was finally able to give me an update. I’d also spoke with and was in constant communication with Jessi. She was extremely helpful and courteous. She works with a different department but was still able to help. If I can EVER avoid this place I will at all costs. They are only good for recalls and that’s not a guarantee pleasant experience either.

Assume the worst and you won’t be disappointed. -10/10 DO NOT RECOMMEND. They always say they’re down to 1 tech. You can never get them on the phone. Will not look at your car at the time of your appointment. Stay away from here. It’s the absolute worst! I hear D’Iberville VW is nice though!

I SPOKE TO GREG THE DISTRIC MANAGER FOR RITCHEY AUTOMOTIVE AND HE WASNT ANY HELP AT ALL WITH THE SITUATION WITH THE FRAUDULENT TAGS THAT THEY GAVE ME WHEN I BOUGHT MY CAR HIS EXPLANATION WAS THAT THEY SEND ME THE PAPERWORK TO GO AND REGISTER MY CAR BUT LIKE I SAID TO HIM THAT WASNT THE ISSUE THE ISSUE WAS THAT THE TWO TEMPORARY TAGS THAT THEY SEND ME WERE FRAUDULENT ACCORDING TO THE POLICE DEPARTMENT IN NEW YORK BECAUSE THE TAGS WERENT COMING BACK TO ANYTHING IN THE SYSTEM NO DEALERSHIP NO MISSISSIPPI STATE NOT EVEN TO MY CAR THATS WHY IT WAS TOWED AWAY B AWARE OF THIS PLACE AND THEIR PRACTICES WITH THE TAGS BECAUSE THEY DONT EVEN CHECK TO MAKE SURE THAT THEY ARE FOLLOWING OTHER STATES RULES WHEN IT COMES TO THE TAGS PLUS THEY DIDNF EVEN PUT ANY GAS IN MY CAR I HAD TO HELP THE TRANSPORT DRIVER PUSHED THE CAR OFF THE TRUCK IT WIOULDNT START FIRST TIME CUSTOMER AND THESE TWO MAJOR ISSUES WITH THEM . THERE ARE SO MANY NEGATIVE REVIEWS ABOUT THIS DEALERSHIP I SHOULD HAD READ THEM ANYBODY FROM NEW YORK THINKING ABOUT DOING BUSINESS WITH THIS PLACE B AWARE OF THE FRAUDULENT ISSUES WITH THEIR TEMP TAGS NEXT STEP LEGAL ACTION TO GET MY TOWED BILL MONEY BACK AND SUFFERING FOR NOT KNOWING WHERE MY CAR WAS FOR 2 DAYS PLUS I HAVE EVERYTHING TEXTS EMAILS AND CALLS RECORDED

On Thursday, May 29, 2025, at 9:03 AM, I received an email from Volkswagen of America with my May Health Report. Within the report, I was advised to scroll down for important notices, where I found information about a Compliance Recall on my Atlas. Wanting to address it properly, I reached out to my Sales Professional via phone. He didn't answer, so I left a voicemail. He later texted me, acknowledging my message and suggesting that I call back the next day to speak with Chelsea, a Service Advisor, who could help schedule an appointment to resolve the recall. When I called and explained the situation to Chelsea, I let her know that I wasn’t available at the times offered and that I would call back to schedule. At the end of the call, she told me I could call back the next day and speak with anyone to schedule. While this may have been intended to be helpful, it came across as dismissive — as if I was being passed off rather than assisted. It left me feeling like I was a bother, rather than a valued customer seeking support for a legitimate recall issue. I hope this feedback encourages more consistent and customer-focused communication from the service team. Recall issues are important, and customers deserve to feel supported — not brushed off.

RITCHEY AUTOMOTIVE SOLD ME A BMW THEY SEND ME TWO TEMPORARY TAGS THAT WERE BOGUS BECAUSE THE POLICE DEPARTMENT TOWED MY CAR AWAY BECAUSE THE TAGS WASNT REGISTER TO ANYTHING NOT THE DEALERSHIP NOT MY CAR NOT ANYTGING I HAD TO PAY $386 DOLLARS TO GET MY CAR AFTER 3 DAYS ON THE TOW YARD I SPOKE TO MARKUS AND HE TOLD ME THAT THEY GET THE TAGS FROM ANOTHER PLACE AND THEY DONT EVEN CHECK TO MAKE SURE THAT THE TAHS ARE GOOD THEN I SPOKE TO CHAD GENERAL SALES MANAGER I EMAILED HOM PICS OF THE TWO TAGS THEY SEND ME A COPY OF THE POLICE REPORT WERE IT STATES THAT THE TAGS WERE BOGUS AND A COOY OF THE TOW BILL FOR $386 ON TUESDAY JUNE 10th AND AS TODAY JUNE THE 13th IGNORING MY CALLS MESSAGES EMAIILS B AWARE OF THIS SHADY DEALINGS WITH THE TEMPORARY TAGS PLUS NOW MARKUS AND CHAD ARE GHOSTING ME FOR MY REFUND OF $386

Went in to the dealership and was welcomed in by Chelsea Thornton and she was so helpful and happy to help am she told me they could handle my service needs but I had some outstanding recalls on my car and she worked with me on my busy work schedule to get me in and out in a timely manner and would highly recommend going to see her for all your maintenance she is very knowledgeable and willing to help with warranty and recalls and just trying to make sure your taken care of correctly