Reviews

Average Ratings

4.5
39 lifetime reviews. Includes reviews of Thompson Mazda from DealerRater.com
  • Amazing! Willing to make the deal I want happen!
    March 1, 2017

    I purchased a car from Mazda and I have to say it was probably the best car buying experience I have ever had. I have bought 6 cars before this, f...

    Thompson Mazda

    Thank you for the very kind review. We are proud to have Mike and Doug part of our Thompson family and we appreciate your feedback on your car buy...


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    I purchased a car from Mazda and I have to say it was probably the best car buying experience I have ever had. I have bought 6 cars before this, from various dealerships in the area. I worked with Mike Pagliaro and he was great! Not your average sales guy at a dealership. He did not give me all that "salesman" talk and I appreciate that considering I have heard it many times before. He was honest and is extremely down to earth. He always made sure I was happy and was willing to talk make things work (which I will be honest thought it wouldn't). There are many details I could give that made my experience with him so great but it would literally take me a whole page! Then the finance guy Doug Flint, is a miracle worker! My husband wanted some extra things added to the car, and while I felt we were already lucky to have a deal this man went above and beyond to make these things happen for us! They made sure we were happy at every turn, and I could not thank them enough! You would be crazy to go to any other dealership, and I plan to buy any other car I buy, from Thompson Mazda with Mike and Doug. They were a great team and made us feel great too! I really just cannot say enough!

    Does recommend this dealer
    Thompson Mazda

    Thank you for the very kind review. We are proud to have Mike and Doug part of our Thompson family and we appreciate your feedback on your car buying experience and how Mike and Doug made it a smooth process. Enjoy your new Mazda!! Joe Lyons Director of Operations Thompson Automotive of Dundalk, Inc.


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  • Laid back and very reasonable- great first-time experience!
    January 3, 2017

    Mike Pagliaro was fantastic! Laid back but knowledgeable and very accommodating. He gave me a lot of flexibility with the test drive so I could re...


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    Mike Pagliaro was fantastic! Laid back but knowledgeable and very accommodating. He gave me a lot of flexibility with the test drive so I could really get a feel for the Mazda3. The car actually ran out of gas while on my test drive, and the whole team was on top of getting gas for it! Mike was attentive the entire time I was with him but also quick to step away when I asked for time to discuss things with my family. Tony, the sales manager who handled the transaction, seemed like he would be a more hardcore salesman, but he too was very reasonable and allowed me plenty of time for reading the paperwork, and he never tried to push for financing after I told him I already had financing through my credit union. I haven't gotten to see much of the service center, but Mike did take us over to see it and my car's first service is scheduled for late June. This was definitely the warmest, most relaxed group I'd dealt with among three different dealerships test driving three different cars. I didn't think I'd ultimately go for the Mazda but I'm in love with my new Mazda and would highly recommend these guys when buying one!

    Does recommend this dealer

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  • Awesome experience
    November 3, 2016

    I was very nervous about buying a car for the first time by myself, but Mike made it really easy and Jim from finance walked me through everything...


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    I was very nervous about buying a car for the first time by myself, but Mike made it really easy and Jim from finance walked me through everything else. It was a fantastic experience and I enjoyed all of it. I am super excited for my new (to me) car and they really made it easy.

    Does recommend this dealer

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  • Great experience with a trade
    October 16, 2016

    Tony, Mike and the team were extremely helpful. It was an extremely laid back and positive experience. Very up front and honest in the way they co...


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    Tony, Mike and the team were extremely helpful. It was an extremely laid back and positive experience. Very up front and honest in the way they conducted their business. I would highly recommend visiting Thompson Mazda and their team if you're looking for an professional, cooperative, and respectful team to help you purchase your next Mazda.

    Does recommend this dealer

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  • Service Manager Cory
    September 23, 2016

    Service manger Cory should not be in this position, he knows nothing.....He does not know how to talk to customers. After taking my car in for a n...


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    Service manger Cory should not be in this position, he knows nothing.....He does not know how to talk to customers. After taking my car in for a noise he tell me that it the sun glass in the glove box making the noise...(Really? in still laughing on that one)..... I took my car which I only had for 2 months to Heritage Mazda they fixed the problem (and no it was not the sunglasses)...Called back to Thompson advised them of this and asked them if they knew there was a TSB related to this issue, not to my surprise they didn't...... If I would have known that I was going to receive such crappy service from them, I would have purchased my car from Heritage.... BUY YOUR VEHICLES FROM HERITAGE AND USE THEM FOR SERVICE.

    Does not recommend this dealer
    Came in for service or repair

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  • Fantastic Buying Experience! Mike is a superstar!
    September 5, 2016

    Felt comfortable and at ease the entire time. Never rushed whatsoever. Mike is a true professional through and through. Treated us with respect du...


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    Felt comfortable and at ease the entire time. Never rushed whatsoever. Mike is a true professional through and through. Treated us with respect during the entire experience. Great group of folks!

    Does recommend this dealer

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  • Fantastic experience!
    August 22, 2016

    I absolutely abhor car shopping, but my youngest daughter needed a new car, so the adventure began. We searched online and found what appeared to...


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    I absolutely abhor car shopping, but my youngest daughter needed a new car, so the adventure began. We searched online and found what appeared to be pretty decent prices at Thompson and decided to take the trek from the Annapolis area up to Dundalk. Twice! Was it ever worth the trips! The first trip included the test drive and negotiations. We told Mike Pagliano that we had another test drive scheduled and would give him an answer the evening of that test drive. He never tried to push us to make a decision on the spot. Instead, he just gave us his contact info to let him know what we decided. Well, it turned out to be an easy decision, so back to Dundalk we went! Not only did we get a very good deal on a vehicle (which she loves!!!), but Mike made the entire experience so easy! He wasn't at all pushy, he completely understood what we were looking for, never tried to b.s. in any way. He was amazing. I told him this was the most pleasant car shopping experience I've ever had! Thompson will definitely be my first stop in my next car search.

    Does recommend this dealer

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  • Great car buying experience!

    Best car buying experience I have had! They were fast and friendly.


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    Best car buying experience I have had! They were fast and friendly.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Mike and Tony are GREAT!
    July 1, 2016

    Mike was super helpful in our car search. We never felt rushed or pressured. Mike was very accommodating and kind to my daughter and I. We felt li...


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    Mike was super helpful in our car search. We never felt rushed or pressured. Mike was very accommodating and kind to my daughter and I. We felt like he truly had our best interest at heart and he was wonderfully patient. He explained each step thoroughly and made sure that all of our questions were answered. Tony was kind enough to remember us from before and made it his business to make us happy and did everything humanly possible to give us the best deal. These men are wonderful workers and we truly appreciate them both

    Does recommend this dealer

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  • Great Experience
    March 23, 2016

    Mike and Tony were awesome! Called around and found the exact car, color, interior I wanted and provided great customer service. I will definitel...


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    Mike and Tony were awesome! Called around and found the exact car, color, interior I wanted and provided great customer service. I will definitely go back!

    Does recommend this dealer

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