Reviews

Average Ratings

3.2
60 lifetime reviews. Includes reviews of Honda of Illinois from DealerRater.com
  • Great Shopping Experience

    Overall shopping Experience- 5 stars Just purchased a 2015 over Labor Day Weekend- my 1st Honda :) Customer Service- 5 stars A big shout out to Ed...


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    Overall shopping Experience- 5 stars Just purchased a 2015 over Labor Day Weekend- my 1st Honda :) Customer Service- 5 stars A big shout out to Ed Selinger- You Rock!!! Ed was our sales person- and talk about a patient & non-pressure sales person. I highly recommend him to anyone who is looking for a great sales person before & after the sale. You bet I'll be telling people about you, Ed. Just wanted to let all the staff know how much we appreciated your checking on us, including eye contact- that was great. We chose to go with the base model & was so impressed with what was "standard" on it- including all the leg room. I'm looking forward to a road trip for sure. Buying process- 4 stars The finance department could have used a few more people on hand as we had a longer than normal wait. We were also quoted 1.9% when we qualified for a lower rate. We were the ones that had to bring that to the attention of the finance department after seeing the published rates on Honda Financials website. We felt the whole finance aspect of it could have been a little more organized. Rated it a four because everyone was still very friendly. Facilities- 4 stars Showroom was nice & clean. Soda was good & cold which was very much appreciated on the hot day we were there. The cups were stacked and organized. The bathrooms were clean but could use an update.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Best in Show!!!
    September 20, 2017

    We worked with Mello for over a period of 4 weeks to find just the right car. I HIGHLY recommend not only this dealership but ask for Mello!!

    Honda Of Illinois

    Thank you so much for this great review. We truly appreciate your business here at Honda of Illinois. Please feel free to call anytime and we wi...


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    We worked with Mello for over a period of 4 weeks to find just the right car. I HIGHLY recommend not only this dealership but ask for Mello!!

    Does recommend this dealer
    Honda Of Illinois

    Thank you so much for this great review. We truly appreciate your business here at Honda of Illinois. Please feel free to call anytime and we will be happy to help you. Sincerely, Shannon Seiz Customer Relations Manager Honda of Illinois 2500 Prairie Crossing Drive Springfield, IL 62711 217-547-0750


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  • Very Poor Customer Service
    May 4, 2017

    My wife and I each leased Hondas I was treated with total disrespect in the purchase experience. They totally low ball your trade in and take mo...


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    My wife and I each leased Hondas I was treated with total disrespect in the purchase experience. They totally low ball your trade in and take more than expected time in issuing a check for your trade in My wife's service experiences were very unconcerned. They did not perform service requested and totally ignored complaints about the negligence

    Does not recommend this dealer

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  • Only it it to take your money....
    February 18, 2017

    Young adults and parents watch out. My child thought she was doing a good thing. Told her the car was not worth repairing.... and it would be m...


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    Young adults and parents watch out. My child thought she was doing a good thing. Told her the car was not worth repairing.... and it would be more toi buy used, ...low ball trade in talked into lease. In just hours....would not let her .return or .give the car back and cacel the lease in just hours. Wanted 15,000 to cancel it.... sad... about the money... my dealer lets me have the car for a week just to think about any deal

    Does not recommend this dealer
    Came in for service or repair

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  • Excellent Prices!
    January 30, 2017

    When we arrived we were personally greeted by a sales manager. Our visit was flawless from the demo to agreeing on numbers. We even received a Fre...


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    When we arrived we were personally greeted by a sales manager. Our visit was flawless from the demo to agreeing on numbers. We even received a Free Lifetime Warranty.

    Does recommend this dealer

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  • GREAT EXPERIENCE!!!
    January 24, 2017

    FIRST TIME HONDA OWNER. Called and spoke to Trina. I wanted the lowest price on a Honda Accord.She had me come in and meet with Mason(new car mana...


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    FIRST TIME HONDA OWNER. Called and spoke to Trina. I wanted the lowest price on a Honda Accord.She had me come in and meet with Mason(new car manager). He took me into his office and worked with me personally. They had the Accord right up front when I got there.I can`t say enough about the way I was treated!! Everything was SMOOTH and a price I felt comfortable with...:) Thanks Mason my wife loves her new Honda. See you when our kid turns 16....

    Does recommend this dealer

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  • Rude Sales Manager

    Called looking for a 2016 honda civic coupe. After the first sales employee stated their were many in stock and set me up with an appointment for ...


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    Called looking for a 2016 honda civic coupe. After the first sales employee stated their were many in stock and set me up with an appointment for the following day, I was shocked because no one in a 3 state radius had no more than 1 available. I called back and talked with the phone operator who i questioned and she said she would have the manager call me. He did not call me that day. The following day the first sales employee asked if i would be coming in for my appointment and i asked her again if they had any 2016 civic coupes in stock. She said yes and then after 3 mins she went to check inventory. She realized she didnt have a single one in stock and so she transferred me to the sales manager Mason. He said he would have 1 coming soon and i made a reasonable offer based on what other dealerships have been and he said "No way im giving any deals for this car!" and hung up the phone. Looks like they missed out on my business for a new car.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • Awesome dealership!

    Honda of Illinois made my buying a new car easy and I fell in love with it even more because of them! I went in unsure of what I wanted. The sales...


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    Honda of Illinois made my buying a new car easy and I fell in love with it even more because of them! I went in unsure of what I wanted. The sales manager Mason walked around with me point out what cars he thinks I would like to what I told him I preferred. Then he had Don (a salesman) walk me around to them with keys to check them all out. I ended up choosing the 2015 Honda Civic it is beautiful well taken care of and totally worth the money! Honda worked me one of the best car deals ever! I really recommend Honda of Illinois, keep on rocking on guys!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • beware
    October 7, 2015

    Just beware if you buy a vehicle that is ( as is ) they won't help fix anything that is wrong with the vehicle after you buy it. We had a service ...


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    Just beware if you buy a vehicle that is ( as is ) they won't help fix anything that is wrong with the vehicle after you buy it. We had a service light that came on a day later and it was a e vac problem and they just said we sold it as is. But they can reset lights so no one knows what really is wrong.

    Does not recommend this dealer

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  • Service, where?

    Purchased my 4th vehicle from this dealer last year with few problems, but have had continual problems trying to get basic maintenance done throug...


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    Purchased my 4th vehicle from this dealer last year with few problems, but have had continual problems trying to get basic maintenance done through their service department. Have tried to get an oil change three times only to find out they were too busy, didn't respond to my service request and couldn't get in because they changed their policy and now only take people with appointments on Saturday. Might be nice to tell your customers when you make changes like that. Anyway, used to buy vehicles here because of the good service. I guess I'll go somewhere else next time and get a better price on the vehicle. Told the service person about these problems and got no accommodation.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?

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