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Reviews

Average Ratings

4.8
502 lifetime reviews. Includes reviews of Reynolds Mazda of Norman from DealerRater.com
  • Great all around buying experience

    Outstanding buying experience. Corey went out of his way to make me feel comfortable and provide a stress free experience. It is obvious why this...

    Dealer Response

    Charles, thank you for this great review. We very much appreciate you and your business. Please let us know if you need anything else or if you h...


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    Outstanding buying experience. Corey went out of his way to make me feel comfortable and provide a stress free experience. It is obvious why this dealership has such great reviews; they care about people.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Charles, thank you for this great review. We very much appreciate you and your business. Please let us know if you need anything else or if you have any questions. Best Wishes Mike Lang - GM


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  • Great deals....great people
    January 14, 2017

    The best way to way describe my experience is easy. Buying a car can be stressful, tiresome and time consuming. From the salesman through finance ...


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    The best way to way describe my experience is easy. Buying a car can be stressful, tiresome and time consuming. From the salesman through finance that was not the case at Reynolds Mazda. The salesman was friendly & knowledgeable, the finance manager was quick, efficient and friendly. You would be hard pressed to find a better group of people. I got a great deal. I highly recommend Reynolds Ford Mazda in Norman

    Does recommend this dealer

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  • Great Experience

    Martin was both helpful and respectful. Not your typical rude or pushy salesperson.

    Dealer Response

    We are happy to hear that Martin was able to help you during your visit to our dealership. Here at Reynolds our goal is to treat others the way w...


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    Martin was both helpful and respectful. Not your typical rude or pushy salesperson.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are happy to hear that Martin was able to help you during your visit to our dealership. Here at Reynolds our goal is to treat others the way we want to be treated, with respect. Thank you very much for this review and for your business. You are appreciated. Best Wishes - Mike Lang General Manager


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  • Good experience with Reynolds auto
    January 8, 2017

    From start to finish everyone was very friendly and helpful. What is usually unpleasant but necessary process, only took 90 minutes! Thanks for ev...

    Reynolds Mazda

    Rick, our goal is to make each visit smooth and hassle free. It's great to hear we had another successful visit. Thank you very much for taking...


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    From start to finish everyone was very friendly and helpful. What is usually unpleasant but necessary process, only took 90 minutes! Thanks for everything. Rick Davis

    Does recommend this dealer
    Reynolds Mazda

    Rick, our goal is to make each visit smooth and hassle free. It's great to hear we had another successful visit. Thank you very much for taking the time to give us this review. We appreciate you and your business. Best Wishes - Mike Lang General Manager


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  • Great service!
    January 6, 2017

    Great service! The finance manage was very friendly. He provided excellent customer service! The salesperson was equally as friendly! Overall gre...

    Reynolds Mazda

    We are happy to hear that you received the customer service you both expect and deserve. We very much appreciate you, your business and this revi...


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    Great service! The finance manage was very friendly. He provided excellent customer service! The salesperson was equally as friendly! Overall great experience. I would recommend others.

    Does recommend this dealer
    Reynolds Mazda

    We are happy to hear that you received the customer service you both expect and deserve. We very much appreciate you, your business and this review. Thank you - Mike Lang General Manager


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  • Thanks
    January 4, 2017

    The salesman, Steve Adams, was attentive and provided extensive information about the car. He took extra time once we had already purchased the c...

    Reynolds Mazda

    Jane, thanks for sharing your experience and taking the time to write this review. Your feedback is very important to us. We're glad you were pl...


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    The salesman, Steve Adams, was attentive and provided extensive information about the car. He took extra time once we had already purchased the car to make certain that we understood the infotainment system. We feel comfortable with our purchase experience and would easily return to Reynolds to purchase another vehicle. All of the salesmen and staff were friendly and welcoming. Franco DelCastillo helped us to seal the deal and we appreciated his preparation and ease of completing all of the paperwork.

    Does recommend this dealer
    Reynolds Mazda

    Jane, thanks for sharing your experience and taking the time to write this review. Your feedback is very important to us. We're glad you were pleased with the service of our sales team. I hope we met and exceeded your expectations! We appreciate you and your business very much. Mike Lang - General Manager


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  • New CX9
    January 3, 2017

    I called Reynolds Mazda to tell them I was coming to look at a specific CX9 that I had seen online. I brought my 5 year old daughter with me. St...

    Reynolds Mazda

    Thank you for sharing your experience and for taking the time to write this review. Your feedback is important to us. I'm glad that Steve and Fr...


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    I called Reynolds Mazda to tell them I was coming to look at a specific CX9 that I had seen online. I brought my 5 year old daughter with me. Steve Adams was with us within minutes of my arrival. He promptly had car brought up front for test drive. After about a 20 minute test drive we returned to the dealership where we talked about the price of the car. Steve was very friendly and knowledgeable. He was never pushy with me. After agreeing on price I was taken to the business office where I met with Franco DelCastillo. Franco was very professional. He explained my financing options in very simple terms and broke down the prices and terms for extra items such as extended warranty and GAP. He never once used any kind of high pressure tactics. He explained benefits then allowed me to make my own informed decision. Steve had the car waiting at the front door cleaned and gassed up when we were finished. The whole process took right around 3 hours but didn't seem like it because it was such a comfortable experience. They were both great with my daughter even when she was reaching the end of her patience. I would definitely send anyone looking for a new car to them.

    Does recommend this dealer
    Reynolds Mazda

    Thank you for sharing your experience and for taking the time to write this review. Your feedback is important to us. I'm glad that Steve and Franco were able to meet and exceed your expectations. We appreciate you and your business and we look forward to servicing you in the near future. Enjoy your New Mazda! Mike Lang - General Manager


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  • Our buying experience at Reynolds Mazda/Ford
    January 3, 2017

    My husband and I finally decided we would have to buy a new car. Both of our vehicles were 18 plus years old and on their last legs. He had been...

    Reynolds Mazda

    We love reading reviews like this. A satisfied, happy customer makes us completely satisfied and happy as well. We appreciate you looking to us ...


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    My husband and I finally decided we would have to buy a new car. Both of our vehicles were 18 plus years old and on their last legs. He had been looking at a Nissan Altima for some time on the internet. It kept going down in price and when it finally went down to just under $12,000 he decided last Friday that we just had to go down to Norman to Reynolds Mazda and get that car before someone else snatched it up. So we did and are we glad we did. We met with Steve Adams who was our salesman. He was very knowledgeable about the car and already had information printed out for us. He was able to anwer every question we asked and had answers to questions we didn't even know to ask. He was very personable, helpful, considerate and funny to boot. In short he knew everything about the vehicle that a buyer wants and needs to know and it was a pleasure having him as our salesman. Thank you Steve for a very enjoyable buying experience. Our next stop was with the Finance Department where we met with Franco DelCastillo. We were worried at this point that somehow everything would fall through and we would not be able to afford the car. Mr. DelCastillo was very amiable and accommodating. He understood our financial situation very well and was very patient in getting us the best deal possible. He did his very best in seeing to it that we had everything we needed for our car (warranty and gap insurance) at the best possible price that we could afford. His knowledge of loan financing was impressive. He was never condescending and made us feel very comfortable the whole time. All in all it was a very gratifying experience working with Franco and at the end of the day we drove home in our new car and one that we could afford. Thank you Franco.

    Does recommend this dealer
    Reynolds Mazda

    We love reading reviews like this. A satisfied, happy customer makes us completely satisfied and happy as well. We appreciate you looking to us for your vehicle purchase; we are very pleased to serve you. We are also glad to hear that Steve and Franco were able to help you and take care of all your needs. We do believe they are both great assets to our team. Thank you for the time you took to fill out this great review! We look forward to seeing you in the near future. Best Wishes Mike Lang - General Manager


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  • I love my new Mazda 3
    December 31, 2016

    Steve A. was a pleasure to work with and very knowledgeable about my car. He not only knew the specs, he had first hand knowledge to share that he...

    Reynolds Mazda

    Juliane, Thank you for taking the time to give us this great review. Steve, Joe and the team are always happy to help and we love making things f...


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    Steve A. was a pleasure to work with and very knowledgeable about my car. He not only knew the specs, he had first hand knowledge to share that helped me make a confident decision to purchase. Joe G. made financing a stress-free experience and got me a deal that I could definitely live with. Plus they both had a great sense of humor that made the afternoon a total pleasure. A big thanks!

    Does recommend this dealer
    Reynolds Mazda

    Juliane, Thank you for taking the time to give us this great review. Steve, Joe and the team are always happy to help and we love making things fun for everyone here. Thank you so much for your business we hope you enjoy your new Mazda3. Mike Lang - General Manager


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  • Great All Around

    I had the best experience buying my first car at Reynolds Mazda. I can't recommend it more.

    Dealer Response

    Thanks for sharing your experience and taking the time to write this review. Your feedback is very important to us. We appreciate you and your b...


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    I had the best experience buying my first car at Reynolds Mazda. I can't recommend it more.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for sharing your experience and taking the time to write this review. Your feedback is very important to us. We appreciate you and your business very much. Mike Lang - General Manager


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