John Hiester Chrysler-Dodge-Jeep-RAM

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
324 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 22, 2019

    Erica, Amy, Brian make the service department at Hiester Jeep the best out of all the dealerships in Wake county. They go above and beyond to put the customer... first and to make things happen quickly.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    October 3, 2019

    Pat M., Glen M., Paula K. and Scott F. were phenomenal while purchasing 3-4 Jeeps from dealership. The only Jeep dealer I would go to!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • July 5, 2018

    My family has shopped with John Hiester since 2005. His Ram dealership in Lillington, NC was a great addition. Cindy and the team were great to work with... back in 2016.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Russell, thank you so much for your continued patronage and pleasant review of our store. We really appreciate your business! Do not hesitate to cont...act me if you should need anything in the future. Best Regards, Sharon Gagel, Customer Relations Manager

  • 1.0 out of 5
    October 1, 2019

    the guy at the front desk with big blonde hair was very rude to a customer and my oil change took over an hour to do.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 13, 2019

    I went in on jun 8th for a fuel issue. They started they found the issue and ordered the part. They said they expedited the part and should be the on July... 11th. On July 13th a called to find out why no one has called me only to find out from their parts department that it was not ordered until Jun 17th. I asked to talk to someone and ofcourse no one is available. Still waiting john heister dodge.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    October 24, 2018

    You'd think I'd have learned but my latest vehicle not even a year old and the clutch goes out. The one replaced was a used vehicle and the engine constantly... had issues and the last straw was when I had a spark plug blow up on me while driving. Have had a Dodge Journey and Dodge caravan (currently) That have had several electrical issues and currently. Additionally, had a Dodge Avenger with multiple issues within the first year. Obviously, there is some serious issues with these vehicles that need to be identified prior to selling. Selling experience isn't bad but the trade in values I always receive even though I take care of the vehicles I always end up with negative equity because they "can't" drop the price any further. I am done with dealing with place and will no longer do business here.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    July 21, 2018

    The employees are very friendly people. They work with you to make sure you get what you want. I will be coming here from now on.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hey Casey, thank you so much for your positive review and kind words. We certainly appreciate your business. Please let me know if you need any addit...ional help! Best Regards, Sharon Gagel, Customer Relations Manager

  • 5.0 out of 5
    July 18, 2018

    This was my first visit to the service department at John Hiester Chrysler Dodge Jeep in Lillington, NC. I was just taking my Dodge Challenger in for... recall work. I am so impressed with their service department! I was greeted at the door by a few of the employees, and they were just as friendly as could be. Greeted me in a friendly manner, opened door for me, etc. The guy behind the service desk who helped me was great! He was professional, friendly and knew his job. I loved that they did their inspection and then came out to the waiting room to let you know what was going on and gave an estimated time of completion. There were two other clients in the waiting room with me, and a young lady came out to explain to one of the clients what was going on with the brakes on her car etc. She was so caring, friendly and spoke in such a professional, but personable manner. They have a valet service for the local area, a clean coffee station, clean restrooms, clean service area etc. I live 30 minutes away and only have 10 months left in North Carolina, but I will definitely use this place for all my Dodge needs! This service department is by far the most clean, friendly and organized service department I've been to, and they did an excellent job on the recall work! I would give them 10 stars if I could!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Kimberly, thank you so much for your review of our service department. We are so glad that we left a positive impression with you. Please let us kno...w if we can ever do anything for you in the future! Best Regards, Sharon Gagel, Customer Relations Manager.

  • 5.0 out of 5
    April 23, 2018

    best place to bay a car our sales person was Rodney elder he was great if you go ask for him he will make your buying there good

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    April 13, 2018

    Wow! This dealership's communication absolutely sucks! I'm 2 hours away, so I wanted to negotiate a price for the truck I wanted remotely before making... the drive. I filled out a contact form online. I was contacted by Monica Hobgood with a standard form response. I responded with details about my situation and never received another response from her. Four days later, I received a follow-up from Sharon Gagel. I gave her details about my situation and she tried to steer me to a different vehicle and communication ended after I wasn't interested in that. A couple weeks later, I reached out again and she passed me on to what is probably the newest salesman at the dealership... Quintin Ray. I guess I wasn't worth Sharon's time. Quintin seemed nice enough and sent me some numbers on the truck. I countered the offer and Quintin called me back. When he called, he let me know that this truck was actually a demo truck and had over 3,500 miles on it. WHAT? So, I've been going back and forth about this truck for weeks and now they reveal that it's basically used. It might be helpful to include this information on the website instead of listing this as a NEW vehicle. At first, I told him that I was no longer interested at that price. I thought about it for a week and came to the conclusion that the truck still had everything I wanted and was worth pursuing. Three days ago, I sent Quintin an email with a few questions about the truck. I haven't gotten a response. I'm really not sure how these people keep their jobs.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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