La Puente Motors

2.4 out of 5 2.4

Reviews

2.4 out of 5 2.4
10 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    February 13, 2019

    I bought a lexus from la puente fuel pump went out after 1 week check engine light came on misfire in bank 1 i paid 1400 in repairs after 3 weeks on this... car

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 7, 2018

    I emailed direct and I was told to “just call” them. I emailed again and said I just wanted info on the car I had seen that pertained to why it had a salvaged... title. Again they told me to call in to talk about it. I am very busy and didn’t have a lot of time at that moment which is why I took advantage of the opportunity to email. They blew me off and lost out on a chance to make a sale. Customer service isn’t what it used to be and it’s on full display at this dealership. I give 1 star only because I must give a minimum of 1 to submit a review.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    WE ARE SORRY ABOUT NOT EMAILING YOU BACK AS WHEN YOU CALL US WE CAN HELP YOU BETTER!!!

  • May 18, 2018

    I emailed this so called dealership and was tired of waiting around for them to reach out so I called and asked about the availability of the car I really... wanted to buy. They told me it was available so i drove down. Just for them to tell me it was sold 20 min ago. Horrible customer service... Its like they dont want to sell cars. Their loss

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 4.0 out of 5
    January 16, 2016

    I found and purchased a white 2008 Lexus IS250 at La Puente Motors. I appreciated that there were no pushy salespeople and the car buying experience was... rather easy. However, after leaving the lot, I immediately got nervous when, on the way home, a car tire pressure light came on. Then, when I got home and discovered that the navigation system touch screen didn’t work. Since the car was purchased with an “as-is” warranty, I felt cheated and thought I would have to live with the consequences. But I decided to contact La Puente anyway to complain. To my surprise they agreed to work with me and repair the navigation system screen at no charge. I was really impressed with the good customer service and effort to go the extra mile for a customer. I’m loving my new vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 4.0 out of 5
    September 25, 2013

    i purchase a 07 lexus es 350 very happy with my car. they treat me great and anwer all my question and concerns. i just received my pink slip they said... 3 to 6 weeks and i received it in only 3 half weeks. i would recommend more people to come.....

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    August 22, 2013

    I Just Purchased My Volvo Here 2 Weeks Ago And I Love It! As Soon As I Walked In I Had All My Questions Answered And Even Learned Things I Didn't Know... Before, The Salesman And Finance Lady Are Very Knowledgeable. I Am Very Happy With My Purchase And Will Definitely Come Back In The Future :)

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    August 19, 2013

    I came to this dealership needing a car, and as soon as i got there an employee helped me right away. The employees are very helpful and kind! They have... amazing customer service, whatever i asked for they accomplished.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    August 7, 2013

    These people are rude and unprofessional! They know nothing about customer service.i I came to them 3 different days showing interest in purchasing a car... cash and they gave me the run around and didnt know anything. They didnt even bother to get out of their chair EVER knowing i needed their assistance. Rude and no people skills. Terrible service im very happy to not have purchased a car from them.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    IM SORRY IF WE COULD NOT HELP AS WE HAD A CUSTOMER AND I WAS THE ONLY ONE IN THE OFFICE THAT DAY AND COULD NOT GO OUT AND HELP YOU PERSONALY BUT IF YO...U WOULD HAD TIME TO COME IN THE OFFICE WE WOULD HAD GLADLY HELPED YOU AND ANSWERED ALL YOUR QUESTIONS!!!

  • 1.0 out of 5
    August 4, 2013

    I contacted the seller regarding a car that he is selling. Although he claims that he can provide a free car fax report, when asked, he simply said to... click through cars.com's website. Upon doing so, I was asked to pay for the report. Also, the seller claims that the mileage on the car is 150000 miles, but carfax shows last odometer reading at 212000. Totally dishonest.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    YOU HAVE THE WRONG INFO AND PROBABLY ARE A FAKE!!! AS WE DO HAVE AND PROVIDE ALL OF OUR CUSTOMERS WITH A FREE CARFAX AND A AUTO CHECK FREE AT NO CHARG...E AND ON ALL OF OUR CARS!!!

  • 1.0 out of 5
    June 4, 2013

    THIS PLACE HAS MANY CUSTOMERS THAT HAVE PURCHASED RUNNING AROUND TRYING TO FIND HELP AND GET ANSWERS AS TO WHY CUSTOMER SERVICE IS NON EXSISTENT...HAVING... TO DEAL WITH PEOPLE IN A LADDER OF PEOPLE TO GET THINGS DONE.FALSE PROMISES ON REPAIRS AND REPAIR FINISH TIMES WORST DEALERS EVER PLEASWE GO ELSEWHERE BUYER BEWARE

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    THIS IS ANOTHER FAKE COMMENT AS WE DO OUR BEST TO HELP EVERY CUSTOMER THAT COMES IN AND BUYS A CAR FROM US WE ALWAYS DO OUR VERY BEST TO KEEP EVERY CU...STOMER HAPPY!!!