Reviews
Write a reviewThey didn’t even change the oil before selling it
I bought a Dodge Durango rt I Realize cars are Used and as is but I also feel like Every Decent dealership is going to put breaks on a car and give it oil Changes and give the car a once over I know for a fact this was just a Quick flip I test drove the car and said something to them about back breaks and car shaking when Breaking the car Salesman Toby told me they wouldn’t sell a car that needs breaks well the Brakes are grinding Rotors are Warped that’s the shaking I need Suspension work and the oil was not Changed because it was 2 quarts low and dirty now I will take the Responsibility for suspension work but u couldn’t even Change the oil the oil sticker was on it From previous owners
They didn’t even change the oil before selling it
I bought a Dodge Durango rt I Realize cars are Used and as is but I also feel like Every Decent dealership is going to put breaks on a car and give it oil Changes and give the car a once over I know for a fact this was just a Quick flip I test drove the car and said something to them about back breaks and car shaking when Breaking the car Salesman Toby told me they wouldn’t sell a car that needs breaks well the Brakes are grinding Rotors are Warped that’s the shaking I need Suspension work and the oil was not Changed because it was 2 quarts low and dirty now I will take the Responsibility for suspension work but u couldn’t even Change the oil the oil sticker was on it From previous owners
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Best experience ever!
Couldn't have asked for a more hassle free process! Kerry and his team were incredible! We found Rino's after weeks of online research looking for a specific make and model. The upfront information, access to the Carfax and multiple detailed photos of the vehicle drew us in. After calling to see when we could see the car in person, Kerry set up a time to meet us closer to where we live (which saved us hours on the road!) We were able to test drive the car and get more information in person. Kerry gave us his direct number and stayed in contact with us over the next couple of days as we made our decision. He answered all our questions quickly and honestly. Once we decided to purchase the car, Kerry made the buying process SO EASY. He helped us with financing options, title and our trade in - all over the phone. When we came to pick up the car, he had everything ready for us. The entire transaction was so smooth! Would definitely recommend Rino's to anyone looking for an honest dealer with great customer service!
Best experience ever!
Couldn't have asked for a more hassle free process! Kerry and his team were incredible! We found Rino's after weeks of online research looking for a specific make and model. The upfront information, access to the Carfax and multiple detailed photos of the vehicle drew us in. After calling to see when we could see the car in person, Kerry set up a time to meet us closer to where we live (which saved us hours on the road!) We were able to test drive the car and get more information in person. Kerry gave us his direct number and stayed in contact with us over the next couple of days as we made our decision. He answered all our questions quickly and honestly. Once we decided to purchase the car, Kerry made the buying process SO EASY. He helped us with financing options, title and our trade in - all over the phone. When we came to pick up the car, he had everything ready for us. The entire transaction was so smooth! Would definitely recommend Rino's to anyone looking for an honest dealer with great customer service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Most enjoyable purchase ever!
My wife and I have purchased numerous vehicles over the years. We have bought classic cars, luxury cars, and sports cars. We have dealt with automobile dealers in several states. We recently purchased a 2004 Chevy SSR from Rino's Auto sales. Doug and Roger were knowledgeable, courteous and professional during the entire transaction. This transaction was by far the most enjoyable experience my wife and I have ever had purchasing an automobile. I would recommend Rino's Auto Sales to anyone looking to purchase a quality used vehicle. My wife and I look forward to a long term relationship with this dealer Susan and Mark Perchick
Most enjoyable purchase ever!
My wife and I have purchased numerous vehicles over the years. We have bought classic cars, luxury cars, and sports cars. We have dealt with automobile dealers in several states. We recently purchased a 2004 Chevy SSR from Rino's Auto sales. Doug and Roger were knowledgeable, courteous and professional during the entire transaction. This transaction was by far the most enjoyable experience my wife and I have ever had purchasing an automobile. I would recommend Rino's Auto Sales to anyone looking to purchase a quality used vehicle. My wife and I look forward to a long term relationship with this dealer Susan and Mark Perchick
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great people and great service!
Went in looking for a used car one night and walked out the next night with a new car! Everyone was so helpful and I couldn't be happier with the service! One of the best deals I could have found!
Great people and great service!
Went in looking for a used car one night and walked out the next night with a new car! Everyone was so helpful and I couldn't be happier with the service! One of the best deals I could have found!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ford Explorer
Found us just what we were looking for ! Love our new car. Very helpful informative and friendly . Would definitely go back and purchase another car from them. Have already recommended to a friend. Can?t beat small town service!
Ford Explorer
Found us just what we were looking for ! Love our new car. Very helpful informative and friendly . Would definitely go back and purchase another car from them. Have already recommended to a friend. Can?t beat small town service!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Unmatched Service
I brought my 2016 Dodge Grand Caravan into Rino?s to have the Oil changed and I also had an engine light we needed checked out. While doing the repairs Doug informed me that the service light was due to a recall the van had. They took my van to Bud?s to have the recall taken care of, gave me a car to drive during the weekend and dealt with Bud?s and everything for me. This place will take care of you I guarantee it!
Unmatched Service
I brought my 2016 Dodge Grand Caravan into Rino?s to have the Oil changed and I also had an engine light we needed checked out. While doing the repairs Doug informed me that the service light was due to a recall the van had. They took my van to Bud?s to have the recall taken care of, gave me a car to drive during the weekend and dealt with Bud?s and everything for me. This place will take care of you I guarantee it!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Enjoyable and simple process
I purchase a 2017 Nissan Titan, the second truck I have purchased from Rino's Auto Sales. Roger was the salesman for both trucks and did a tremendous job making the process simple and enjoyable. I will continue purchasing my vehicles at Rino's Auto Sales in the years to come. The entire staff takes a lot of pride in their trade.
Enjoyable and simple process
I purchase a 2017 Nissan Titan, the second truck I have purchased from Rino's Auto Sales. Roger was the salesman for both trucks and did a tremendous job making the process simple and enjoyable. I will continue purchasing my vehicles at Rino's Auto Sales in the years to come. The entire staff takes a lot of pride in their trade.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
2017 Nissan Altima
It was my 1st experience at Rino Auto Sales. I went because Bob McClish was selling cars there. I was treated wonderfully by Bob and all of the Staff. It was a genuinely fantastic experience. One of my children is looking to purchase from Bob at Rino, to have a stable vehicle for his young family!
2017 Nissan Altima
It was my 1st experience at Rino Auto Sales. I went because Bob McClish was selling cars there. I was treated wonderfully by Bob and all of the Staff. It was a genuinely fantastic experience. One of my children is looking to purchase from Bob at Rino, to have a stable vehicle for his young family!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Honda HRV Was not ready on time!
I purchase a New Honda HRV. I pointed out several scratches in the clear coat. The salesman said they can put some wax on them. Well I know how to build and repair cars and I stated that they need to be buffed out with a buffer. I have used a buffer multiple times myself. I was told that it would be done when I come back 2 days later to pick it up. When We got their it was just washed and all the scratches were still their. I notified the salesman and he stated that the guy who cleans the cars has been doing it for thirty years and he is old and probably didn't see them. Ohh and he already left for the day. Really reassuring. The salesman had another gentleman who has used a buffer in the past do the buffing. I again had to show someone where all the scratched were located. This should have been done before I got their. They had 2 days. I have no confidence in a dealership like this. The transaction was smooth with the paperwork.
Honda HRV Was not ready on time!
I purchase a New Honda HRV. I pointed out several scratches in the clear coat. The salesman said they can put some wax on them. Well I know how to build and repair cars and I stated that they need to be buffed out with a buffer. I have used a buffer multiple times myself. I was told that it would be done when I come back 2 days later to pick it up. When We got their it was just washed and all the scratches were still their. I notified the salesman and he stated that the guy who cleans the cars has been doing it for thirty years and he is old and probably didn't see them. Ohh and he already left for the day. Really reassuring. The salesman had another gentleman who has used a buffer in the past do the buffing. I again had to show someone where all the scratched were located. This should have been done before I got their. They had 2 days. I have no confidence in a dealership like this. The transaction was smooth with the paperwork.
- Customer service 2.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Above and beyond
Purchased a 2008 Honda Odyssey that is just like new. The dealer brought me the car to look at on a Sunday morning, and brought it back the next day for us to purchase. Couldn't be happier. Celina was a distance for me to travel 9 months pregnant and they made it a breeze. Much better vehicle and price than I found anywhere else.
Above and beyond
Purchased a 2008 Honda Odyssey that is just like new. The dealer brought me the car to look at on a Sunday morning, and brought it back the next day for us to purchase. Couldn't be happier. Celina was a distance for me to travel 9 months pregnant and they made it a breeze. Much better vehicle and price than I found anywhere else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase