Folsom Lake Honda

I was looking specifically for a dealer certified Honda Passport and CarFax showed me that Folsom Lake Honda had several of these in stock. I drove to their facility and was greeted by Thomas Diefendorf. I drove three different Passports, one new 2025 with the Trailsport trim, one 2022 with Trailsport trim and one 2023 with Trailsport trim with the extra HPD package. I found that I liked the 2023 with the package. I was at first disappointed that since the cars were on a Black Friday sale they were listed with “No Haggle Pricing’ and I was unable to negotiate a lower price. I left the premises and later that night I was contacted by Thomas and was convinced to come back in the following day. Thomas brought in his manager, Tom Palombi and we worked out several concessions which included a great deal on a trailer hitch which I really wanted to add. Thomas Diefendorf and Tom Palombi worked with me to complete the sale to my utmost satisfaction. After the sale was completed and delivered, Thomas followed up by contacting me several times showing me that he was my advocate and even helped me to to resolve any issues or questions that I had on the vehicle. I highly recommend anyone coming to this dealer look him up. He is an awesome sales person.

I had a terrible experience here. I went to go to this dealer to gather some information about possibly purchasing a Honda Civic or maybe a honda accord As I have had two honda accords in the past that I loved about twenty years ago. I was up front with the sales person and let him know that I'm still in the Explorratory/ research phase of car shopping. I don't know if I want a civic or if I want another type of vehicle. I haven't driven any other vehicles yet. But I wanted to test-drive the base model Civic. I explained we were just looking for an inexpensive commuter car.It didn't need to have all the" Bells and whistles, " but something that was safe, reliable, sturdy, and had excellent gas mileage. I also did not want to have the Turbo engine. He stated that he had a sports trim level that had a aspirated engine. So, I agreed to drive that to see if I liked the aspirated engine and the feel of the way the car drove since they did not have the vehicle with the base model trim package or even in the color that I wanted. But I said I would like to drive the vehicle anyway, because if I don't like the way the vehicle handles and drives then it's a moot point, if the vehicle I'm standing in front of which is bright blue is not the color that I want or if the vehicle that I'm standing in front of has a whole bunch of accessories that I don't want or need. I can always order the correct colored vehicle with the accessories I want later if I like the car, but I do need to drive it first to determine that. Basically.the person took me on a test drive just out of the actual parking lot and down the side street that ran parallel to the dealership.I turned the car around at the end of the culdesac and came back into the dealership. I was literally gone less than one minute; then back into the parking lot. And when I got out of the vehicle. The person tried to get me to come in and start crunching all the numbers for buying the vehicle. This is not the first time that he had mentioned this. In fact, he had mentioned it several times and each time. I kept saying that I'm in the fact gathering stage. I'm not sure if this is the type of vehicle that I want, but I had every intention of getting his card and if after looking at a couple competitors, if I still was interested in the Honda, I was going to circle back and come talk to him. However, he proceeded to berate me because I told him. I used to sell cars before which is true and told me. Then,I should know how this works. And that this is not an amusement park for me to take rides! He screamed this at me. I was definitely shocked. Then he jumped in the car and sped through the parking lot around the corner in the parking lot. Screeching the tires As if to communicate with me non verbally and through his actions to show me how angry he was as he put the car back! I have literally never seen anything like that period it was like a professional adult car sales.Benz threw a literal fit right in front of me and I didn't even know what to say at that point so I got in my car and left. However, I have never been treated so bad in my entire life. I was nothing but up front and honest with him. As to where I was at in my car buying process. I wasn't ready to buy a car yet and I got nothing but high pressure sales tactics and then rudeness when I didn't want to go in and sit down and crunch the numbers to buy the car immediately. so I just want everyone to know. This is not the place to go. They will not treat you with honesty, ethics and integrity. And there will be a more detailed formalized letter to let either the owner of the company know and/or management know. What transpired and this was not just done in front of me either. There is another witnesses. I will let the other person speak for themselves. I will say that their test drive before mine was quick as well. I know because I was in the vehicle. We will send a letter as it was unprofessional behavior to say the least.

Not just your sales person who helped me through helped to guide me, but they were all so helpful, more than I can say about Shingle Springs Honda, I have always had great service at Folsom Honda, and will return

The sales staff went out of their way to find the exact model we were looking for and get it to the dealership. They met our price. Great experience.

GREAT EXPERIENCE SALES PERSON GREAT MANAGER OUTSTANDING OVERALL EXPERIENCE WONDERFUL. YOUNG MAN WALKED US THROUGH EVERYTHING AND WAS SO HELPFUL. WOULD RECOMEND THESE FOLKS TO EVERYONE.

Folsom Lake Honda is the best if your looking for a car. Very kind and fair! Angus was the best salesman. It was fun dealing with the staff.

Sales rep was amazing, everyone we dealt with went out of their way to help me get the car of my dreams. I honestly do recommend this dealership.

The car salesman at this dealership was excellent. He did a great job. We obtained a fair price for the vehicle. Overall we were very happy.

I was very happy with my interaction with Nathanial Barrera. He was very helpful on trying to find the right the car for me, he was very pleasant, very accommodating , he made the transition very easy. This my second new car that I purchased from Folsom Lake Honda. I have been very pleased with their customer services and we will be back. Also Anthony Birge was very patient with me showing me the way to operated some of the options on the car, I thank him also for coming to the house to deliver some papers.

Our sales person Anthony Birge was quite knowledgeable & friendly. As was the management. I would buy my next car there. We had selected an SUV at first, but changed our mind and bought an accord.