Reviews
Write a reviewI had the most amazing salesman, Clint at Jim Bass Ford.
I had the most amazing salesman, Clint at Jim Bass Ford. He listened to me and understood what I was looking for. I will always return to Jim Bass Ford and Clint will be my guy!!
I had the most amazing salesman, Clint at Jim Bass Ford.
I had the most amazing salesman, Clint at Jim Bass Ford. He listened to me and understood what I was looking for. I will always return to Jim Bass Ford and Clint will be my guy!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Brenda, we’re glad we were able to make your visit worth it and more. Let us know if you ever need anything else!
Our experience at Jim Bass Auto Group was excellent.
Our experience at Jim Bass Auto Group was excellent. Staff is very helpful and professional. The whole experience was very good and I would recommend them! Salesman and finance were excellent and easy to work with. Also have great selection.
Our experience at Jim Bass Auto Group was excellent.
Our experience at Jim Bass Auto Group was excellent. Staff is very helpful and professional. The whole experience was very good and I would recommend them! Salesman and finance were excellent and easy to work with. Also have great selection.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Marilyn, We?re glad we were able to make your visit worth it and more. Let us know if you ever need anything else!
Kaotic, unprofessional and will not buy from them or
Kaotic, unprofessional and will not buy from them or refer anyone due to my experience! Disheartening to say the least . The atmosphere itself felt empty and not very welcoming. It was not an enjoyable experience at all .
Kaotic, unprofessional and will not buy from them or
Kaotic, unprofessional and will not buy from them or refer anyone due to my experience! Disheartening to say the least . The atmosphere itself felt empty and not very welcoming. It was not an enjoyable experience at all .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Ray, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us at (325) 949-4621 so we may assist you in moving forward towards a resolution.
Follow-up to “Two Strikes and You’re Out”
I received a call from service manager Josh at JBN. He explained their approach to the repair and their attempt to avoid the costly replacement of the radar/sensor. I was satisfied with his explanation and his effort to resolve the conflict. He also suggested another remedy to the problem I can try myself. Lesson learned: Don’t buy a vehicle with AEB system; too dodgy and expensive to replace.
Follow-up to “Two Strikes and You’re Out”
I received a call from service manager Josh at JBN. He explained their approach to the repair and their attempt to avoid the costly replacement of the radar/sensor. I was satisfied with his explanation and his effort to resolve the conflict. He also suggested another remedy to the problem I can try myself. Lesson learned: Don’t buy a vehicle with AEB system; too dodgy and expensive to replace.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mr. Carmichael Thank you for taking the time to speak with me. I hope that your regular cruise control is working. If there is anything we can do in the future, please do not hesitate to ask.
awful service, wish i could leave pictures
a week after spending around 3k in repairs AND it getting inspected at this dealership, my terminals completely corroded & snapped off my brand new battery they replaced. I had to have a mobile mechanic come fix the issue & he was so shocked at how they would put terminals in this condition on top of a brand new battery, I would’ve been completely fine paying the price of new terminals on top of the new battery had they cared enough to mention it. unbelievable.
awful service, wish i could leave pictures
a week after spending around 3k in repairs AND it getting inspected at this dealership, my terminals completely corroded & snapped off my brand new battery they replaced. I had to have a mobile mechanic come fix the issue & he was so shocked at how they would put terminals in this condition on top of a brand new battery, I would’ve been completely fine paying the price of new terminals on top of the new battery had they cared enough to mention it. unbelievable.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Lacey Harrison, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. I do need more information. If you could contact me by email that would be great. We would have really liked to be able to resolve this issue before you had someone else come out to look at it. Please feel free to call or email me so I can work to correct this issue
Nissan Sport
Purchased a 2017 Nissan Sport with less than 40 miles on it. The entire experience was absolutely the BEST. The sales people and management were wonderful to work with and I LOVE the vehicle.
Nissan Sport
Purchased a 2017 Nissan Sport with less than 40 miles on it. The entire experience was absolutely the BEST. The sales people and management were wonderful to work with and I LOVE the vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
trade in
Got a price that was way below actual value. no adjustment. did not give me an out the door price. "take or leave it"
trade in
Got a price that was way below actual value. no adjustment. did not give me an out the door price. "take or leave it"
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
false advertising
the first salesman was very informative but one that does the prices jumped in and the the prices were not as advertise miss marked, tried get us in a different car altogether...they did state "we are the only ones in this area and we can set our prices the web pages don't understand what the actual prices are and your trade in is not worth anything"
false advertising
the first salesman was very informative but one that does the prices jumped in and the the prices were not as advertise miss marked, tried get us in a different car altogether...they did state "we are the only ones in this area and we can set our prices the web pages don't understand what the actual prices are and your trade in is not worth anything"
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase