Reviews

Average Ratings

2.7
7 lifetime reviews.
  • Worst car buying experience ever!!!

    I purchased a Acura TL from this store, Delfin was the sales person and was rude, always talking over me and not listing. I took the car to Acura...


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    I purchased a Acura TL from this store, Delfin was the sales person and was rude, always talking over me and not listing. I took the car to Acura to get a basic multipoint inspection and they found that the battery failed the test, both air and engine filters was bad, brake fluid was black as well as transmission fluid, oil change needed to be done, tires rotated and there was no wheel lock key for the car in case I need to change a flat tire. Dents and scratches on the car, car was delivered to me dirty. I was advised by my salesperson that Acura is just trying to sell me the repairs so they could get the money for it. I told him that I told Acura that Carmax would be handling the repairs and not Acura and I just need to know what needs to be done. On Carmax website it states that they spend on average 12 hours reconditioning a car- This is a lie, the car I bought was taken directly off the auction block and sold to me with no basic reconditioning or maintenance so it seems. I spoke with the sales manger Terron and he informed me that he will bring the car to Carmax standards. They ended up taking care of everything except for the brake and transmission flush I showed the service manager that in owners manual brake system flush should be done at 30k miles which the car was at. I was also told that they follow manufactures suggested service and that they would need to send the car to Acura for the brake and transmission flush. They had the car for over two weeks and told me they are done bringing the car to standards and that they wouldn't be doing the brake and transmission flush. If you call corporate expecting them to help don't they can't really do anything. Advice to people purchasing a car from Carmax in Woodbridge VA. DON'T! ----Purchase from Fredericksburg store instead they are nicer and more likely to work with you if you have a problem... ALSO TAKE ANY CAR YOU PURCHASE AT CARMAX TO GET A MULTIPOINT INSPECTION WITHIN THE 5 DAY RETURN WINDOW. It will only cost you $60 and could save you a headache later... this is a volume dealer most likely selling 400 cars a month they could careless about your problems with the car they sold you...

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Poor quality control on used car

    Purchased a 2014 Chrysler Town and Country from the Woodbridge VA location. Had to bring it back twice for multiple maintenance faults. Brakes, r...


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    Purchased a 2014 Chrysler Town and Country from the Woodbridge VA location. Had to bring it back twice for multiple maintenance faults. Brakes, rotors. Transmission, patched tire that kept setting the tire sensor off, all within the first 30 days. Carmax only offered excuses on why it takes them twice as long to fix a vehicle- they never made things right. Very disappointed with their maintenance so far. Never got a call back from the service manager. Guess business is good and we don't matter.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • great place

    very nice place had friendly staff who wasn't overly pushy with the sales pitch.


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    very nice place had friendly staff who wasn't overly pushy with the sales pitch.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Carmax -Woodbridge VA...horrible experience

    Horrible! They low-balled their appraisal of our used vehicle as if they thought we were so desperate to get rid of it that we'd just give it to t...


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    Horrible! They low-balled their appraisal of our used vehicle as if they thought we were so desperate to get rid of it that we'd just give it to them. In fact, they actually admitted to me they were going to sell it for $7,000 more than their appraised value! Next they tried charging us an inexplicable $199 "processing fee" but none of the employees knew what it was for...heck, all the processing is paperless! Their tactic is to charge you any kind of fee, but as long as they tell you they're charging it, they're being honest. What a load of bunk. These guys were just stereotypical sleazy used car salesmen, only they wore carmax shirts. What a shame. They completely ruined our impression of carmax, and we actually feel as if every carmax commercial, pamphlet and website lied to us about their quality, honest service. We'll never shop at carmax again. Ever! Thanks for nothing, fellas. Too bad, it was just a matter of minutes that we were going to cut a check for a huge amount for the vehicle. The carmax dudes lost the deal by low-balling us and trying to scam less than $200. And they were pompous jerks about it. Ridiculous. Never again.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?

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  • IN AND OUT

    THANK YOU SKIP AFTER I TEST DROVE MY SHELBY I WAS OUT OF THE FINANCE OFFICE WITHIN 20MIN THIS DEALERSHIP HAS THERE ACT TOGETHER I WOULD HIRE SKIP ...


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    THANK YOU SKIP AFTER I TEST DROVE MY SHELBY I WAS OUT OF THE FINANCE OFFICE WITHIN 20MIN THIS DEALERSHIP HAS THERE ACT TOGETHER I WOULD HIRE SKIP TO WORK FOR ME

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Poor customer service... damaged my luxury vehicle

    Beware, don't take your luxury vehicle here for service, unless you want it damaged! I took my car in to this Car Max location to be serviced. ...

    Dealer Response

    Hi there, I am very sorry to hear that you are not happy with your experience. Will you consider giving our Corporate Customer Relations team a ca...


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    Beware, don't take your luxury vehicle here for service, unless you want it damaged! I took my car in to this Car Max location to be serviced. It is a luxury vehicle. They not only damaged my vehicle when I brought it in, but they overcharged me $50 for lubricating my convertible top just to make money. I shouldn't have had to pay a dime, being that my car was damaged. I had to bring the car back to have it fixed. Certainly a waste of time and money (gas)... After you buy a car from Car Max the quality of service you recieve when you bring it in to have it repaired is very poor. The manager Josh, didn't even apologize or try to do anything to resolve the matter. I had to constantly call to check on the status of my vehicle. I wouldn't advise going to this location. They simply don't know how to treat their customers. They are obviously money hungry. If I could give them less than one star, I would...

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    Hi there, I am very sorry to hear that you are not happy with your experience. Will you consider giving our Corporate Customer Relations team a call at 800-519-1511 so we can look into this further to see if we can help? Thank you for taking the time to give us feedback, we are always looking to improve. ~kelsey


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  • CARMAX is all that!!

    No hassle from sales to financing ,best pressure free car buying,I have ever experienced. Would and have recommended to all looking to buy

    Dealer Response

    Thanks for the wonderful review and recommendation, Chuck! We’re always happy to hear when our customers have a great experience with us. Hope you...


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    No hassle from sales to financing ,best pressure free car buying,I have ever experienced. Would and have recommended to all looking to buy

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 3 found this review helpful. Did you?
    Dealer Response

    Thanks for the wonderful review and recommendation, Chuck! We’re always happy to hear when our customers have a great experience with us. Hope you enjoy your car!


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