Sewell INFINITI

3.2 out of 5 3.2
Rectangle 48
Sales 8:00 AM - 8:00 PM
Service 7:30 AM - 7:00 PM

Sewell INFINITI Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 8:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

7:30 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since March 2009

Sewell INFINITI has been serving Dallas from our Lemmon Avenue location since 1998. Sewell is known for providing over 1

...

00 years of inspired service to customers in Texas. Our team strives to provide our customers with the highest level of customer service.

"Obsessed with service since 1911."

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.2 out of 5 3.2
46 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    November 14, 2019

    If you buy a used vehicle from this dealership, make sure that they have two sets of car keys from the previous owner(s). A second vehicle key will cost... you over$300.00!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 12, 2019

    I've always had great service at Sewell Infiniti. It's very comforting knowing that my car is in their care, it gives me piece of mind. Dominic Fulbright... always takes good care of me. Recently I needed some extensive work done on my car. Dominic went above and beyond to help me, by offering options and a schedule of what services were a priority. Over a year we were able to take care of all the issues. I am truly grateful for his help.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • November 2, 2017

    Once a Sewell customer, always a Sewell customer. Had a great experience buying my Infiniti here. No pressure, competitive price, honest sales representative... (Nick Lewis), and I saved a lot of time. This is my fifth car and I am coming back to Sewell for my 6th.Dallas, TX

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Mr. Venkitachalam. We are glad you had a good experience with Nick, and we will pass the kudos along. Thank you for being a Sewell customer.... We look forward to serving you again.

  • 1.0 out of 5
    April 17, 2019

    UPDATE ON BELOW REVIEW.... I can not stress enough, this dealership will take you for every dime they can get from you. Since the last review, I have still... had problems with my car. After the review below, I went to speak to the owner/manager of the dealership. Of course, she was busy and sent the sales manager and service manager to deal with me, which I understood. However after her meeting, I could see her in the office but us little people are part of the big picture I suppose. I was offered by Sam Sadule (Probably spelled wrong) to purchase an additional warranty to cover future problems, for $2700. I took my car in three days ago, because of course there is still a two week wait to have it picked up. I thought it was a simple thing. I had a tire needing replaced, oil change, and I did have a stranger bell sound from under the car but didn't sound like a big deal. This morning I was told it was going to be $1600 to fix but they could give me a discount to $1100!! REALLY! I have a part of my exhaust that has debris in it and a part of it needs to be replaced. Of course the warranty I purchased does not cover exhaust? THE ONLY THING I can say good about this dealership is my service rep is awesome. Her name is Haley and honestly I would out of mind if it wasn't for her. If anyone knows of a lawyer that specializes in this kind of law please let me know. I feel like I am fight a never ending battle. And no one at Sewell seem to genuinely want to fix the problem. They will tell you a hundred times they are sorry. They will have different people call you to apologize, and then ask for your money. I am a single mom and trying my very best to provide a nice lifestyle and a nice car for my kids. I am over this! Good costumer service is not just being nice and accommodating, it is also taking care of the problem! I purchased my car four months ago, and so far I have come to the shop every month, multiple times AND PAY!! PAY BIG! If anyone has contacts or advice on how to stop this dealership from taking advantage of me, PLEASE HELP. I am going to be bankrupt or homeless if I keep having to put money into this car they sold me, a lie they sold me.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    9 people out of 9 found this review helpful. Did you?
  • 5.0 out of 5
    October 20, 2018

    I recently took my car into Sewell for a water leak. Don is my service advisor and always does a great job. There was some difficulties locating the water... leakl, but at the end of the day, the problem was solved and I left happy as always. I highly recommend you use Don anytime you take your far in for service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience, Brian. We will pass along the positive feedback to Don Garden and the Sewell Infiniti of Dallas team. Thank you... for being a loyal Sewell customer, we look forward to serving you again.

  • 1.0 out of 5
    June 27, 2018

    Horrible customer service. They do not stand by their product. Don't buy from them. I've had 2 horrible experiences and I'm done buying Infiniti and... I'm done buying with Sewell. So much for "customer for life!"

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Thank you for visiting with me about your recent service experience. I certainly understand your frustration. It is unfortunate that we could not cov...er all of your concerns under your vehicle's warranty. We wish the outcome could have been different. Please know that we do appreciate your business and hope to serve you in the future. Doug Veling General Manager Sewell Infiniti of Dallas

  • 5.0 out of 5
    May 7, 2018

    I'm not sure where to even begin. This was the best car buying experience I've ever had. No pressure. ZERO. Excellent follow up but no nagging. Excellent... communication. Impeccable facilities. Complete follow up after sale to ensure satisfaction. Above and beyond. I was hesitant to drive three hours to buy a car I hadn't seen, but our salesman, Kyle Moon, sent pictures of everything I asked for, gave details on specifics, and never got annoyed at my unending questions. He even came in (in a suit, in the rain) on his day off to accommodate my schedule. Very professional. Very considerate. Very respectful. You have earned my business for life.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience, Ms. AlishaDesiree. We will pass along the positive feedback to Kyle Moon and the team at Sewell Infiniti of Dal...las. We hope you enjoy your new vehicle, and we thank you for choosing Sewell.

  • 5.0 out of 5
    April 19, 2018

    Had a problem with my infinity jx35. It was pre-owned so I only wanted to see what the problem could be & the repair cost. Can't say enough about the... amazing service &the courteous people at Sewell Infinity. Ryan Cox is just the the best! I recently purchased the suv & he informed me there was no charge for the repairs. I've told everyone the reputation Sewell has is well earned. Thank you again and as your commercial states I'm a " customer for life". Nora Hale

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience, Mrs. Hale. We will pass along the positive feedback to Ryan Cox and the Sewell Infiniti of Dallas team. Thank y...ou for being a loyal Sewell customer.

  • 2.0 out of 5
    January 30, 2018

    The initial buying experience was great. I started having issues with my Q50 almost immediately and they have continued. I was recently medically retired... from the military and lost income. When I asked Sewell for help they treated they said there wasn’t anything they good do. They pride themselves on doing the right thing by their customers but I feel like they are only interested in selling cars and not helping Disabled Veterans when they need it most.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Dear Pat, Thank you for sharing your frustrations with us. I would greatly appreciate the opportunity to speak with you further about your experience.... At your convenience, please give me a call at 972-455-6336 or at dveling@sewell.com. Thank you, and I look forward to hearing from you. Sincerely, Doug Veling General Manager

  • 4.0 out of 5
    November 25, 2017

    They have the best selection of vehicles and the best prices for a certified vehicle. The staff is friendly and not pushy. I had a good experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you! We are glad you had a good experience with us, and we look forward to serving you again.

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