Reviews

Average Ratings

5.0
35 lifetime reviews.
  • So far, so GREAT!

    I'll be finishing my purchase of a JX 35 this week with Paul at Sewell. I found this vehicle online earlier today and was able to arrange a deal b...


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    I'll be finishing my purchase of a JX 35 this week with Paul at Sewell. I found this vehicle online earlier today and was able to arrange a deal by COB same day. I chose this dealership over another due to the other customers positive feedback as well as the prompt communication from Paul. I chose the Infiniti over Acura, Audi, and BMW. Although the quality of Audi is superb in this lineup, the Infiniti stood out in terms of overall value for the dollar. I am a family man purchasing this vehicle for extended traveling and appreciate the level of comfort provided by Infiniti. I'll be willing to bet that my girls and I will enjoy this vehicle for many years to come!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great service - Robert S is a great associate

    Robert will look for ur interest and will not push you at all. He is a true service sales associate. Excellent job!

    Dealer Response

    Thank you for sharing your experience, Francisco! We will pass your kind words along to Robert.


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    Robert will look for ur interest and will not push you at all. He is a true service sales associate. Excellent job!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for sharing your experience, Francisco! We will pass your kind words along to Robert.


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  • So far, so GREAT!

    I'll be finishing my purchase of a JX 35 this week with Paul at Sewell. I found this vehicle online earlier today and was able to arrange a deal b...


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    I'll be finishing my purchase of a JX 35 this week with Paul at Sewell. I found this vehicle online earlier today and was able to arrange a deal by COB same day. I chose this dealership over another due to the other customers positive feedback as well as the prompt communication from Paul. I chose the Infiniti over Acura, Audi, and BMW. Although the quality of Audi is superb in this lineup, the Infiniti stood out in terms of overall value for the dollar. I am a family man purchasing this vehicle for extended traveling and appreciate the level of comfort provided by Infiniti. I'll be willing to bet that my girls and I will enjoy this vehicle for many years to come!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • The Best experience I every had when purchasing

    I have purchased many cars in my life , but Sewell was my best experience . My sales person Cathryn Yeille,was the Greasiest and I felt that she d...


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    I have purchased many cars in my life , but Sewell was my best experience . My sales person Cathryn Yeille,was the Greasiest and I felt that she done everything to get me the car I wanted . I truly felt the exceptional experience of a 5 star dealship and she handle me like she had known me for a life time . At the end of the day the finance guy was great too . I had no bumps , no hassles at all . I was treated like a queen from the time I walk threw the doors until I drove off with my 2015 CTS fully loaded. I will buy from Swells again. " Hats off to Cathryn "

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Service from sales staff

    Very good experience from knowledgeble sales staff. Andre was a pleasure to dealwith as well as Russell and the general Sales manager.


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    Very good experience from knowledgeble sales staff. Andre was a pleasure to dealwith as well as Russell and the general Sales manager.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Not recommended

    I'm unsatisfied with the used car based on my experience today. The used car manager is arrogant and not trying to work things out. More important...

    Dealer Response

    Dear Valued Guest, Thank you for sharing your recent experience with us as your feedback is very important to us, and I apologize that your inte...


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    I'm unsatisfied with the used car based on my experience today. The used car manager is arrogant and not trying to work things out. More importantly, he treat me like I know nothing about the car, he tried to sell me The used car at higher price than new car's, I felt offended by such "smart" trick. Never buy from them.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Dear Valued Guest, Thank you for sharing your recent experience with us as your feedback is very important to us, and I apologize that your interactions were not up to the standards of service we strive to provide to all our guests. I would like an opportunity to speak to you, and find out more about your recent visit. Could you please call me at your convenience? Andrew Melton Pre-Owned Sales Manager 214-366-7044


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  • Infiniti G35 Sedan

    This will be the 2nd time that I have purchased an Infiniti brand vehicle from the Sewell Dealership. In both times it has been a positive experie...


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    This will be the 2nd time that I have purchased an Infiniti brand vehicle from the Sewell Dealership. In both times it has been a positive experience This time my sales person, Paul Kim, was very professional, knowledgeable and helpful with my questions. Although he obviously wanted me to buy from him, I did not feel pressured. Most importantly, I had confidence in the Sewell product because the vehicle has undergone pre-sale maintenance service and comes with 30 day warranty. I will buy from Paul Kim again and will recommend him to my friends and relatives to experience the Sewell quality and difference. Thanks Paul.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Never will I purchase from Sewell Infiniti again

    Sold me an Xf that had 2 bent rims and a bad window motor after 2 weeks of having it the check engine light comes on I took the car to the Jaguar ...

    Dealer Response

    Corey H., thank you for taking the time to make us aware of your experience. I apologize if you didn't receive the level of service that we are de...


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    Sold me an Xf that had 2 bent rims and a bad window motor after 2 weeks of having it the check engine light comes on I took the car to the Jaguar dealer and the extended warranty they sold me didn't cover anything I was forced to pay $1600 + tax to fix all the needed repairs on the vehicle and Sewell sent me a check for $136.00 my lien holder still has not received the tittle from the dmv which I called the dmv and according to them they have not received anything from Sewell Infiniti so I called my salesman to sell the car back to Sewell they can't buy it from me without the tittle but you can sale it to me without the tittle very unprofessional I am going to contact Mr.Carl Sewell regarding this because at this point I have no interest in the vehicle or doing business with this company so out of town customers stay away I wish someone had told me prior to my purchase.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Corey H., thank you for taking the time to make us aware of your experience. I apologize if you didn't receive the level of service that we are dedicated to providing, but hope that we can take care of this situation for you. Please give me a call at 214-366-7044 so that we can work towards a resolution. Again, thank you for bringing this to our attention, as your complete satisfaction is very important. Sincerely, Andrew Melton Sales Manager


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  • Sewell Infinity and Red Boswell are winners

    We recently bought an Infinty JX 35. This car made the top five on our list that we wanted to go check out. Having bought twice from Sewell Lexus,...


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    We recently bought an Infinty JX 35. This car made the top five on our list that we wanted to go check out. Having bought twice from Sewell Lexus, our expectations were pretty high. Red Boswell was the first person we talked with on the phone. He listened and answered all our initial questions. He was just as professional, patient and helpful in person. Not only are Sewell Infinity and Red Boswell winners, we feel we were the real winners for having such a fine sales consultant. Oh yes, it was good to see a fellow "dawg" Andrew Melton again back in the office. We had known Andrew from Sewell Lexus.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Red Boswell & Sewell Infiniti are the BEST!

    Car shopping is not my idea of fun - I LOATHE IT ...until now. Red Boswell and the other great people at Sewell Infiniti of Dallas were so friendl...


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    Car shopping is not my idea of fun - I LOATHE IT ...until now. Red Boswell and the other great people at Sewell Infiniti of Dallas were so friendly, professional and respectful. At no time did I feel uncomfortable or pressured. Although my time is very valuable, I also want to make certain I am getting the absolute best deal possible. Fortunately my friend bought a new Infiniti JX35 before me and, as she stated: "shopped the planet for the best price" so after getting familiar with her's I decided my family would get one just like it but in a different color. She lives up north in Frisco (I'm in Allen) and she ended up buying from Sewell so that is where I thought I would start my shopping. She recommended Mr Boswell (and gave me his personal cell phone) so I called and asked for him but didn't tell him about her - just that i wanted a good deal on a particular JX35. He very quickly gave me the same terrific price she got!!! Love it. The whole process was terrific - no surprises or disappointments. Red spent all the time I needed going over all the cool features on our JX and continues to stay in touch to make sure we're comfortable with it. We wanted to take it home before they had time to tint the windows so Red came to our house later that week and left me a loaner car while they detailed and tinted it. This is just one of the way they showed they care. I appreciate their respect for my time. Kudos also to Jacey in Sewell's Business / Finance office. I wasn't familiar with Sewell's free pick up and delivery service or Infiniti's Maintenance Warranty. She and Red both were helpful explaining the lease details where I could understand them. Never thought I'd brag on a car dealership or salesperson but Red and Sewell are outstanding. They will take good care of you AND give you the best deal. Love my JX too!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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