Mungenast Lexus of St. Louis

New 866-622-5455 Dealer Website
Used 877-254-5813 Email Dealer
Service 888-482-9318

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Reviews

Average Ratings

4.4
Average based on 23 reviews.
  • Far Exceeded Our Expectations!!!

    We purchased a used vehicle (Pontiac Vibe) from Mungenast Lexus and are absolutely thrilled with the overall purchase. We were provided excellent ...


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    We purchased a used vehicle (Pontiac Vibe) from Mungenast Lexus and are absolutely thrilled with the overall purchase. We were provided excellent customer service from the start. All of our questions were answered promptly, completely and honestly. There were no pushy sales tactics. Tentative arrangements to purchase the car were done over the phone, sight unseen. When we arrived for our scheduled appointment, the car was ready to go - very thoroughly cleaned, all fluids fresh and the gas tank was FULL. The entire purchase went smoothly and they called a couple of days later to double-check to be sure that we were still perfectly happy with the purchase and the car, and to see if there were any questions that might still need to be answered. The transaction was smooth and easy. We highly recommend this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • New RX350 again!

    I just leased my 7th Lexus RX350 from Mungenast Lexus of St. Louis. I absolutely love this vehicle. I think the 2017 is the best by far. I also b...


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    I just leased my 7th Lexus RX350 from Mungenast Lexus of St. Louis. I absolutely love this vehicle. I think the 2017 is the best by far. I also bought a 2004 GX470. I always work with Nate Hopson. It's such a great experience dealing with the Mungenast staff. They really pay attention to details and make you feel so comfortable. There's a dealer closer to my home But I would not change. Always happy with Mungenast!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Helpful in showing car

    Very Helpful in Showing a car also allowed us to take car without salesperson accompanying us. This allows you time to really look at the car wit...


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    Very Helpful in Showing a car also allowed us to take car without salesperson accompanying us. This allows you time to really look at the car without someone looking over your shoulder. It also shows that they trust their customers.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Uninterested salespeople

    They seemed uninterested in selling me a new Lexus. Wouldn't appraise my existing Lexus for trade-in while I waited. So I left. In the past twelv...


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    They seemed uninterested in selling me a new Lexus. Wouldn't appraise my existing Lexus for trade-in while I waited. So I left. In the past twelve years when I purchased new Lexus models they were courteous and eager to deal. They were very top notch. But not this time. I was surprised at the salesmen's seeming indifference.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • JOHN HILL

    I was at the facility to purchase a vehicle that they were selling. I reviewed this vehicle on CARS.COM with the knowledge of what the vehicle was...

    Dealer Response

    John, thank you for taking the time to share your experience. While Cars.com and other tools like it are valuable resources when considering the p...


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    I was at the facility to purchase a vehicle that they were selling. I reviewed this vehicle on CARS.COM with the knowledge of what the vehicle was worth with comparable prices from other sellers. The test drive was okay and the vehicle was not clean inside vehicle. roof was dirty with makeup on roof and sun visors. Now comes the negotiations on the the purchase price of the vehicle in which I was okay with a trade in. We could not agree on a trade in price that was good for both parties. There was just too much knit picking for my taste and you are trying to sell me a dirty vehicle. I was not impressed.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    John, thank you for taking the time to share your experience. While Cars.com and other tools like it are valuable resources when considering the purchase of a vehicle, ultimately the dealership sets the price of every pre-owned vehicle on their lot. There will always be variations between what others paid for their vehicles because the condition and of each vehicle sold, where they were sold, and dealer markup is different. Your feedback is valuable because it shows us areas in which we excel, and areas in which we have room to improve. If we can be of further assistance to you in the search for the right vehicle, please contact Mungenast Customer Relations at (314) 714-4567.


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  • One of the best car experiences I've had!

    Lexus has been one of the top 3 most reliable brands, and thankfully they have high quality people as well. This is by far one of the best experie...


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    Lexus has been one of the top 3 most reliable brands, and thankfully they have high quality people as well. This is by far one of the best experiences I've ever had with anything relating to cars. I originally talked to a rep at the STL car show and after asking about a car that wasn't there he was able to immediately direct me to Mike O'Shea and messaged him that I was coming to look at the car. Mike was ready for me when I arrived and walked me through the car and let me on a solo test drive. I spoke to him on and off for a couple weeks while narrowing down my car choices and it always was apparent I was his top priority. He showed me around the service center and the lounge as well and there were fantastically clean. I unfortunately ended up going with a different car in the end but I will definitely be going there for my next car and will recommend this place to everyone I know that's in the market.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great Experience

    The team at Mungenast made the buying experience a breeze. Nate Hopson got the deal done efficiently and fairly. I got a fair price on a hot AWD G...


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    The team at Mungenast made the buying experience a breeze. Nate Hopson got the deal done efficiently and fairly. I got a fair price on a hot AWD GS350. They could not have done better!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Bad Servive

    Spoke with Saleman Tim about buying a use car. I seclected the car, then went in to do a financing on the car. After completing applecation. (i wa...

    Dealer Response

    We sincerely apologize for the inconvenience regarding your recent interest in a vehicle from our dealership. We are dedicated to providing our cu...


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    Spoke with Saleman Tim about buying a use car. I seclected the car, then went in to do a financing on the car. After completing applecation. (i was aware that I do have challange credit which I explained to Tim my sales man) The finance guy came out shortly there after and told me he needed more time to work on my application and Tim would call me the fellowing day as I got there approximately 6:30 PM. I didn't get a call the fellowing day or four days later. I then called and left Tim a voicemail and fellow it up with a email. He finally respond to let me know the finance guy was unable to get my application approved. Still not sure why it took all these attmp to get a answer.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We sincerely apologize for the inconvenience regarding your recent interest in a vehicle from our dealership. We are dedicated to providing our customers with the best experience possible when purchasing a new vehicle, therefore we apologize for falling short of our expectations. Our sales team diligently worked to get you into the vehicle of your dreams, and we regret that we weren't able to do so. We take full responsibility for the lack of communication, and for that we deeply apologize. Please contact our Customer Relations Department at 314-714-4567 if we can be of further assistance. We also have several dealerships in and around the St. Louis area, including Mungenast Auto Credit, which specializes in assisting with no credit or bad credit situations. http://www.mungenast.com/


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  • Loved working with Steve!

    We worked with Steve and were incredibly pleased with the whole car buying process with him. He wasn't pushy at all, and was always kind, respectf...


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    We worked with Steve and were incredibly pleased with the whole car buying process with him. He wasn't pushy at all, and was always kind, respectful and friendly. He made the process quick, which was nice as we were trying to keep a 2 year old entertained throughout the finalization. While Steve provided excellent customer service, we were a little surprised at the change when it came time for us to work with the finances associate. We worked with Joel in finance who wasn't friendly at all, and seemed put out to even be processing our financial part of the deal. As soon we we walked in, he rudely stated he didn't agree with our financial decisions regarding the car. We stuck with it, and when we weren't interested in any extended warranty, he barely spoke two words to us while we were in his office, almost to the point of it being uncomfortable. Not great customer service in my opinion-I definitely expected better. Despite this, overall, we had a really great experience with Steve and I would recommend him to anyone I knew wanting to buy a car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great new Lexus buying experience!

    We had a wonderful experience this week buying our new GX460. Nate Hopson was a pleasure to deal with: truly an honest, no-pressure style and he w...


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    We had a wonderful experience this week buying our new GX460. Nate Hopson was a pleasure to deal with: truly an honest, no-pressure style and he worked hard to get us exactly the vehicle we were looking for. From start to finish, it was the best car buying experience we've had and we wouldn't hesitate to recommend Mungenast to our friends.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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