Mungenast Lexus of St. Louis

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Reviews

Average Ratings

4.7
220 lifetime reviews. Includes reviews of Mungenast Lexus of St. Louis from DealerRater.com
  • Far Exceeded Our Expectations!!!

    We purchased a used vehicle (Pontiac Vibe) from Mungenast Lexus and are absolutely thrilled with the overall purchase. We were provided excellent ...


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    We purchased a used vehicle (Pontiac Vibe) from Mungenast Lexus and are absolutely thrilled with the overall purchase. We were provided excellent customer service from the start. All of our questions were answered promptly, completely and honestly. There were no pushy sales tactics. Tentative arrangements to purchase the car were done over the phone, sight unseen. When we arrived for our scheduled appointment, the car was ready to go - very thoroughly cleaned, all fluids fresh and the gas tank was FULL. The entire purchase went smoothly and they called a couple of days later to double-check to be sure that we were still perfectly happy with the purchase and the car, and to see if there were any questions that might still need to be answered. The transaction was smooth and easy. We highly recommend this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Best new car buying experience ever !
    May 14, 2017

    I originally had gone to the other local Lexus dealer Plaza and was hounded with phone calls from the salesman and manager to buy a car. I also w...


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    I originally had gone to the other local Lexus dealer Plaza and was hounded with phone calls from the salesman and manager to buy a car. I also went to a BMW dealer and was practically ignored and the salesman just stood there while I was asking about cars and too lazy to take me to the lot right in front of the showroom . On the recommendation of several very satisfied Lexus customers that urged me to go to Mungenast Lexus of St. Louis . From the minute I walked into the beautiful showroom, I was warmly treated and introduced to the best salesman Nate Hopson who took excellent care of me . He was professional and made the entire new car buying experience painless and easy. I highly recommend Mungenast Lexus and a wealth manager that accompanied me on my purchase was so impressed with the entire experience , he will definitely use this amazing company and Nate as he buys cars for clients . Thank you Nate and the entire team for your excellent customer service !

    Does recommend this dealer

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  • the smoothest nicest car purchase ever!
    May 7, 2017

    Nate Hopson was great Everything was completed and ready waiting for us. It is our first time with this dealership and were can not say enough ...


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    Nate Hopson was great Everything was completed and ready waiting for us. It is our first time with this dealership and were can not say enough nice things about it! Would definitely recommend Nate - so professional, and customer service oriented. A real asset to the company

    Does recommend this dealer

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  • No hassle transaction!!!
    February 23, 2017

    Jeff Johnson was easy to work with, straight-forward and didn't try any of those haggle tricks most car sales people are known for. I was treated...


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    Jeff Johnson was easy to work with, straight-forward and didn't try any of those haggle tricks most car sales people are known for. I was treated like royalty and would recommend this dealership and this salesman to anyone. Expect excellence!!!!

    Does recommend this dealer

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  • Great experience all around
    February 22, 2017

    Bought a 2010 RX from Plaza. Didn't enjoy the process and the service was surprisingly poor. Moved to Mungenast and the service is great. Bought ...


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    Bought a 2010 RX from Plaza. Didn't enjoy the process and the service was surprisingly poor. Moved to Mungenast and the service is great. Bought a 2015 RX and the process was friendly and enjoyable if buying a car can be called that. Service continues to be great. They keep u informed as to the progress and what the cost will be.

    Does recommend this dealer
    Came in for service or repair

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  • Great service experience

    For service, Mungenast Lexus can't be beat. On my recent visit I just had an oil change. I was checked in quickly and directed to the very comfo...


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    For service, Mungenast Lexus can't be beat. On my recent visit I just had an oil change. I was checked in quickly and directed to the very comfortable lounge where I enjoyed coffee, a snack and was able to choose between three large screen TVs that had different shows on screen. Service was completed faster than estimated and my car had been washed. Check out was easy and off I drove in a spotless car.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Kevin Brown Is An Asset To The Mungenast Family
    January 19, 2017

    Even though I wasn't able to get the vehicle from Kevin Brown, I made a return visit with my family and within two days, Kevin Brown was able to s...


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    Even though I wasn't able to get the vehicle from Kevin Brown, I made a return visit with my family and within two days, Kevin Brown was able to sold my aunt and uncle on their first pre-owned vehicle after only buying new Lexus cars. There was never anything but pleasantry . Very impressed with the whole dealership and overall experince. Very professional, very courteous, and very knowledgeable, those are the things I would say about Kevin Brown. My family is happy with their new pre-owned SUV and I will be buying my next Lexus from Kevin and servicing my current Lexus at St Louis Lexus.

    Does recommend this dealer

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  • Poor Communication / Rude

    I emailed asking several questions to their internet sales manager, including making an offer, and the only response I received was "Not even clos...


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    I emailed asking several questions to their internet sales manager, including making an offer, and the only response I received was "Not even close. Sorry. Good luck on your search." Now this was initial offer sight unseen. Did I low ball? A little, but $5k on a $45k vehicle. Isn't there a starting point for negotiations? Instead I interpreted their response "good luck on your search" as we have no interest in continuing this process with you. Not to mention, they never answered a single question I asked in the email. I was ready to increase my offer, but they didn't want to take the time to talk to me. They may be a 0 negotiation dealership. If that's the case make it more clear. My last 3 vehicles have all been site unseen purchases from out of state dealers. Other dealers I've worked with have been happy to go above and beyond. Mungenast Lexus, wasn't one of those dealerships. Maybe I got their internet manager on a bad day after New Years, but that shouldn't be an excuse.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great Service

    My purchasing experience here was the best I have had in years! MATT was awesome! He was knowledgeable, honest and very friendly. I will suggest ...


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    My purchasing experience here was the best I have had in years! MATT was awesome! He was knowledgeable, honest and very friendly. I will suggest this dealership to anyone.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • My 6th Lexus bought from St. Louis Lexus and Nate Hopson.
    December 14, 2016

    Just bought my 6th Lexus from Nate Hopson at St. Louis Mungunest Lexus. As usual it was a great experience. Nate makes buying a car a pleasure as ...


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    Just bought my 6th Lexus from Nate Hopson at St. Louis Mungunest Lexus. As usual it was a great experience. Nate makes buying a car a pleasure as opposed to other dealerships that make it an unpleasant ordeal like Plaza Lexus. This new car was a done deal in 15 minutes. Nate agreed it was the quickest deal he has done. It's all because he knows that I'm a straight forward customer, he gets me a fair price, and the deal gets done. Take my advise if your looking for a Lexus, forget the competition, just go see Nate, you will be happy you did.

    Does recommend this dealer

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