Mercedes-Benz Of Henderson

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Reviews

Average Ratings

4.7
349 lifetime reviews. Includes reviews of Mercedes-Benz Of Henderson from DealerRater.com
  • My first Mercedes!

    My dream car! Wonderful service! Negotiations were fascinating! Ricky and Daniel were so very nice. Will go back again. Thank you!

    Dealer Response

    Congratulations on your new Mercedes-Benz, and truly value your feedback! We are thrilled to assist you in finding the car of your dreams and want...


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    My dream car! Wonderful service! Negotiations were fascinating! Ricky and Daniel were so very nice. Will go back again. Thank you!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Congratulations on your new Mercedes-Benz, and truly value your feedback! We are thrilled to assist you in finding the car of your dreams and want to welcome you to the Fletcher Jones Family. Please feel free to reach out to me if I can be of any assistance at (702) 485-3027. Kind regards, Brittany Marquez Guest Experience Advisor


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  • Fantastic Service
    April 23, 2017

    Lauren McDade has the patience of a Saint! She was extremely kind and patient while explaining all the intricacies of my new car. Buying a new ca...


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    Lauren McDade has the patience of a Saint! She was extremely kind and patient while explaining all the intricacies of my new car. Buying a new car with all the features my GLA250 has was rather intimidating. Thanks to Lauren's willingness to spend an inordinate amount of time going over all the features I felt confident when I drove my new vehicle home. Lauren well represents the Mercedes product and the dealership.

    Does recommend this dealer

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  • Amazing Customer Service
    April 22, 2017

    I had an amazing experience wth this dealership. I've been a customer for years and I recently switched from Fletcher Jones to Henderson Bc of you...


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    I had an amazing experience wth this dealership. I've been a customer for years and I recently switched from Fletcher Jones to Henderson Bc of your amazing sales representative, Wyndell Frazier, and I am beyond impressed. The entire staff is pleasant, attentive and genuine. I had a service just recently and I have to give my appreciation for my pleasant visit with Shawn Ruthowski. Shawn went above and beyond to satisfy my needs and make things smooth and painless for me. I was impressed and appreciate the staff here at your Henderson dealership. Excellent customer service and attention. Thank you.

    Does recommend this dealer
    Came in for service or repair

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  • Top notch across the board
    April 21, 2017

    Exceptional from beginning to end. Ricky is simply the best at what he does. I have purchased 2 cars from him in the last 3 months and am a life l...


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    Exceptional from beginning to end. Ricky is simply the best at what he does. I have purchased 2 cars from him in the last 3 months and am a life long customer because of his unmatched service. Lauren was also great as well as the finance specialist. Could not be happier with the overall experience.

    Does recommend this dealer

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  • Peaceful Human

    Location, location, location. I live in Henderson and the dealership is just a "stone's throw" from where I live.

    Dealer Response

    Hello James, thank you for sharing your review and giving Mercedes-Benz of Henderson a five-star rating! - Tom Zumbo, General Manager


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    Location, location, location. I live in Henderson and the dealership is just a "stone's throw" from where I live.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello James, thank you for sharing your review and giving Mercedes-Benz of Henderson a five-star rating! - Tom Zumbo, General Manager


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  • Such an awesome car buying experience, ever!
    April 19, 2017

    I purchased a vehicle from the most humble, kindest man whom I would never guess was a car salesman; his name is Thomas Judge. My past experience...

    Mercedes-Benz of Henderson

    Hello Linda, congratulations on your new Mercedes-Benz C 300! I'm very happy to hear that Tom provided you with such exceptional service and helpe...


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    I purchased a vehicle from the most humble, kindest man whom I would never guess was a car salesman; his name is Thomas Judge. My past experiences purchasing new vehicles, took ALL day, but not with Tom, he knew his business and didn't mess around, had us in and out in an hour and a half. What an amazing experience with an amazing salesman! He was so pleasant to work with and I will most definitely be passing out his business cards to all of my acquaintances and anybody else who I hear is looking for a car. This girl here is very impressed! K-Lo

    Does recommend this dealer
    Mercedes-Benz of Henderson

    Hello Linda, congratulations on your new Mercedes-Benz C 300! I'm very happy to hear that Tom provided you with such exceptional service and helped make your car-buying experience a quick and pleasant one. We thank you for your feedback and endorsement. If we can ever be of any further assistance please feel free to reach out. - Tom Zumbo, General Manager


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  • Shawn Rutkowski is amazing!!!
    April 15, 2017

    I met Shawn during a previous nightmare experience in service at Henderson. He came out to see what was going on and gave me his business card. Th...

    Mercedes-Benz of Henderson

    Hello Mel, thank you for sharing your review with us! It's great to hear that Shawn has earned your business and has continually taken exceptional...


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    I met Shawn during a previous nightmare experience in service at Henderson. He came out to see what was going on and gave me his business card. That was the turning point in my relationship with this service dept. Since then Shawn has shown excellent customer service to my family and I from remembering where I work to ensuring Nitrogen is only used in my tires. I did not have to remind him of this and he even annotated it on my service ticket. This time my car was experiencing a front end sqweek that I feared would cost me thousands. After Shawn made the appointment for me and even offered me a loaner car, he contacted me with all the details. The honesty and professionalism of Shawn cannot be topped. I fear the day he leaves or gets promoted as I will loose a valuable point of contact for my car maintenance.

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of Henderson

    Hello Mel, thank you for sharing your review with us! It's great to hear that Shawn has earned your business and has continually taken exceptional care of you during your service visits. We thank you for your loyalty and look forward to seeing you again! - Tom Zumbo, General Manager


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  • The best car buying experience in a long time
    April 15, 2017

    I love new cars, but absolutely HATE dealing with the salespeople/dealerships. I was beyond pleasantly surprised at how fast, friendly, and profe...

    Mercedes-Benz of Henderson

    Thank you very much for sharing your feedback with us. We truly strive in providing our guests with nothing short of exceptional service, so it's ...


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    I love new cars, but absolutely HATE dealing with the salespeople/dealerships. I was beyond pleasantly surprised at how fast, friendly, and professional everyone was today in helping me get a great price on my new Mercedes! Ricky was a complete gentleman as our sales associate and we were treated extremely well by Mel and Lauren. Even dealing with the finance manager, Pete, was unbelievably pleasant. I have bought new BMW's, a Lexus, and a Corvette in this town and NEVER have I been treated so well until today. I will be continuing to do business with this dealership in the future, as well as recommending them to my friends and family. Thank you!

    Does recommend this dealer
    Mercedes-Benz of Henderson

    Thank you very much for sharing your feedback with us. We truly strive in providing our guests with nothing short of exceptional service, so it's great to hear that Ricky and the rest of our team exceeded expectations and helped earn your business! If we can ever be of any assistance, please don't hesitate to contact us. - Tom Zumbo, General Manager


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  • Fantastic Experience
    April 15, 2017

    This is the 3rd car that I have purchased from Steve and the team. They all make the buying experience a pleasure, and I will continue to buy fro...

    Mercedes-Benz of Henderson

    Hello Bill, thank you for sharing your review and your loyalty to Mercedes-Benz of Henderson! I'm pleased to hear that Steve and the rest of our t...


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    This is the 3rd car that I have purchased from Steve and the team. They all make the buying experience a pleasure, and I will continue to buy from them.

    Does recommend this dealer
    Mercedes-Benz of Henderson

    Hello Bill, thank you for sharing your review and your loyalty to Mercedes-Benz of Henderson! I'm pleased to hear that Steve and the rest of our team have always provided you with a great car-buying experience. We look forward to seeing you again! - Tom Zumbo, General Manager


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  • Quick, friendly, helpful
    April 13, 2017

    I brought my Mercedes here for a routine service, this was my first visit to this dealership and I was thoroughly impressed. Shawn is my service a...

    Mercedes-Benz of Henderson

    Thank you for taking the time to share your review with us! I'm pleased to hear that Shawn provided you with such great service and has earned you...


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    I brought my Mercedes here for a routine service, this was my first visit to this dealership and I was thoroughly impressed. Shawn is my service agent and he's great. Very professional, friendly, and extremely helpful. Looking forward to returning to this dealership for any future matters.

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of Henderson

    Thank you for taking the time to share your review with us! I'm pleased to hear that Shawn provided you with such great service and has earned your business. We look forward to seeing you again! - Tom Zumbo, General Manager


    Hide Full Review