Family Motors Auto Group

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Sales 8:00 AM - 8:00 PM
Service 7:00 AM - 5:30 PM
Mon 8:00 AM - 8:00 PM
Tue 8:00 AM - 8:00 PM
Wed 8:00 AM - 8:00 PM
Thu 8:00 AM - 8:00 PM
Fri 8:00 AM - 8:00 PM
Sat 9:00 AM - 7:00 PM
Sun 10:00 AM - 6:00 PM
Mon 7:00 AM - 5:30 PM
Tue 7:00 AM - 5:30 PM
Wed 7:00 AM - 5:30 PM
Thu 7:00 AM - 5:30 PM
Fri 7:00 AM - 5:30 PM
Sat 8:00 AM - 1:00 PM
Sun Closed

Reviews

4.6
100 lifetime reviews. Includes reviews from DealerRater.com
  • Service with a smile.........and a diet coke!!!

    Ernie Silva was great. Since there is usually little to be desired in having to get a new vehicle, we were hoping to just get someone nice to help...

    Dealer Response

    Thank you so much for this delightful review. I'm sure Ernie didn't mind the "spousal banter" at all. It really does help us get to know the custo...


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    Ernie Silva was great. Since there is usually little to be desired in having to get a new vehicle, we were hoping to just get someone nice to help us. Ernie was that and more. He listened to our "spousal banter" and heard what was important to each of us. He wasn't pushy and made this an enjoyable experience, even though I was super tough on him!! We will be back for sure, and we always recommend Family Motors to friends.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you so much for this delightful review. I'm sure Ernie didn't mind the "spousal banter" at all. It really does help us get to know the customer and make sure we get the right car for the right family. As for giving him a hard time feel free to come back and give him a hard time whenever you visit us for service or your next purchase. We will make sure he has another coke waiting for you.


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  • Satisfaction
    October 11, 2017

    I was very pleased with how attentive and fast the service was. I recently bought another car from a different dealership and nobody approached me...


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    I was very pleased with how attentive and fast the service was. I recently bought another car from a different dealership and nobody approached me outside and the sale took like 6 hours. Family volkswagon was extremely different. I was helped immediately, and I could tell everybody was working hard to make the process of completing the sale and paperwork as fast as possible. Yudith was very nice, friendly, and able to answer any question I had. Natasha likewise was very laid back and pleasent to speak with. There was no pressure and it really felt like their goal was to satisfy my needs. Excellent job.

    Does recommend this dealer

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  • Customer Service
    October 3, 2017

    I was amazed of the consistency of outstanding service this dealership offers. All staff go over and beyond in making sure every concern is addr...


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    I was amazed of the consistency of outstanding service this dealership offers. All staff go over and beyond in making sure every concern is addressed in an extremely efficient manner.

    Does recommend this dealer

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Service & Repair

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About Our Dealership

Dealer on Cars.com since April 2016

Welcome to Family Motors Auto Group in Bakersfield, CA. We are a family owned and operated dealership that has been serving Bakersfield and surrounding communities since 1993. We are dedicated to serving the needs of people, by providing the highest level of personal service to each and every customer. Our primary commitment is to care for people, and treat our customers like family."