Family Motors Auto Group

New 877-408-0067 Dealer Website
Used 877-408-7953 Email Dealer
Service 866-971-7388

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Reviews

Average Ratings

4.5
Average based on 73 reviews
  • Service with a smile.........and a diet coke!!!

    Ernie Silva was great. Since there is usually little to be desired in having to get a new vehicle, we were hoping to just get someone nice to help...

    Dealer Response

    Thank you so much for this delightful review. I'm sure Ernie didn't mind the "spousal banter" at all. It really does help us get to know the custo...


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    Ernie Silva was great. Since there is usually little to be desired in having to get a new vehicle, we were hoping to just get someone nice to help us. Ernie was that and more. He listened to our "spousal banter" and heard what was important to each of us. He wasn't pushy and made this an enjoyable experience, even though I was super tough on him!! We will be back for sure, and we always recommend Family Motors to friends.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you so much for this delightful review. I'm sure Ernie didn't mind the "spousal banter" at all. It really does help us get to know the customer and make sure we get the right car for the right family. As for giving him a hard time feel free to come back and give him a hard time whenever you visit us for service or your next purchase. We will make sure he has another coke waiting for you.


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  • Dealer never responded

    I wrote to the dealer via the Cars.com website about a car I was interested in, but unfortunately never heard back. Not a good first impression at...


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    I wrote to the dealer via the Cars.com website about a car I was interested in, but unfortunately never heard back. Not a good first impression at all. Very unsatisfied.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Waited my time

    I called the dealership on a car and they set me up with an appointment because I live far I live in Livermore ca it's difficult for me to get dow...


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    I called the dealership on a car and they set me up with an appointment because I live far I live in Livermore ca it's difficult for me to get down there but I made an appointment to come look at a 2011 Chevy Cruz and when I get there they tell me they sold the car and from where I live to the dealership was 5 hours driving.

    Shopped for a new car
    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Bought elsewhere

    They call and call to get you in but when it came time to beat a competitive offer no returned call


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    They call and call to get you in but when it came time to beat a competitive offer no returned call

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great experience

    Ernie Silva is great he sold me my new 2015 Jetta and I am thrilled that he was my sales person I've bought many cars in my life time and I have n...


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    Ernie Silva is great he sold me my new 2015 Jetta and I am thrilled that he was my sales person I've bought many cars in my life time and I have never had better service go see Ernie at Family Motors !

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Happy again

    Ive purchased from Ernie Silva at another dealership and once again he has given me excellent customer service and has helped me out tremendously ...


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    Ive purchased from Ernie Silva at another dealership and once again he has given me excellent customer service and has helped me out tremendously I will send him my friends to purchase from him

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Satisfied

    I went to Family Motors to go buy a Golf I was helped my sales person was Ernie Silva who made me and my family feel right at home I bought the ca...


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    I went to Family Motors to go buy a Golf I was helped my sales person was Ernie Silva who made me and my family feel right at home I bought the car and will recommend him to everyone

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service

    I wanted to thank Ernie Silva for the great service he offered me went looking for a Jetta TDI and he gave me a deal I couldnt refuse I will be ba...


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    I wanted to thank Ernie Silva for the great service he offered me went looking for a Jetta TDI and he gave me a deal I couldnt refuse I will be back to purchase in the future !

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • my Mommy's new car!

    Was so happy i was able to help momma get the Van she's been wanting. It was a tough with her current credit situation but Ernie and his manager R...


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    Was so happy i was able to help momma get the Van she's been wanting. It was a tough with her current credit situation but Ernie and his manager Ron were paitent and helpful. Best of all me amd my mom are happy!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Friendly Staff

    We came in wanting to trade our Passat and Jerry helped us get into a new Passat. Thanks for everything Family Motors


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    We came in wanting to trade our Passat and Jerry helped us get into a new Passat. Thanks for everything Family Motors

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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