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Ferman Chrysler Jeep Dodge RAM of Wesley Chapel

(2,674 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 8:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–8:00pm
Tuesday 8:30am–8:00pm 7:00am–8:00pm
Wednesday 8:30am–8:00pm 7:00am–8:00pm
Thursday 8:30am–8:00pm 7:00am–8:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–7:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2021 state dealer award
View 9 awards
2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award
New (888) 353-5691 (888) 353-5691
Used (877) 450-1861 (877) 450-1861
Service (877) 890-6710 (877) 890-6710

Reviews

(2,674 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ferman Chrysler Jeep Dodge RAM of Wesley Chapel from DealerRater.

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Jason Speed is an excellent sale associate. I was very...

Jason Speed is an excellent sale associate. I was very pleased with his assistance. Great product knowledge and trustworthy. I will likely be a repeat customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

Kevin and the entire Service team took exceptional care...

Kevin and the entire Service team took exceptional care of my vehicle, as they always do. That is why I always bring my car to Ferman

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

I was there to look at a used vehicle and the salesman...

I was there to look at a used vehicle and the salesman worked it out to where I was able to get a brand new vehicle close to the used car price. Very great salesman and I’ll be letting everyone I know about that top notch service I was provided.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your Review!

The most pleasant experience I have had buying a vehicle...

The most pleasant experience I have had buying a vehicle by far. I went to 11 dealerships and 8 of them we garbage. This was the best by far and they don’t play games. Thank you Aaron and Jimmi!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your Review!

Communicated clearly each step of my repair and went...

Communicated clearly each step of my repair and went above and beyond to make sure I understood what was going on! Thank you Bill! I don’t like the fact that I have to keep adding to this Review to submit it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your Review!

Lots of cooperation - overall great experience.

Very cooperative sales staff and finance department. Worked out a bunch of different options at my request and presented everything right away. Overall great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

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Tire repair ... got me in and out quick!

William was great. Got me in and out quickly and handled the Tire Protection paperwork for me. Nice waiting area ... will be back for any service need.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your Review!

Dealer response

Thank you for your Review!

Typical shady Florida business

Well, I would love to leave a decent review for any good business in FL but they are far and few between. This dealership is the worst of the worst. I took my Durango in for an oil change and diagnostic check and tire rotation and balance. After 2 hours of waiting, I finally got my vehicle back only to find out the tires were not balanced and my steering wheel almost vibrated off the dash, and when I got home my instrument panel and display light would not go off even when the vehicle was shut off completely. This ran my battery dead. On top of it all the computer and FPS I. The vehicle is so messed up it can’t even tell what direction the vehicle is facing. I have called them back only to hear we will fix it if we messed it up, even though I still have a bumper to bumper warranty. They said they would call me back to have me bring it in lmao!! That never happened because they never called (typical) and yet, I still have not heard from them even though I have called today and left 4 messages since this morning. Never going back here again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We apologize for the negative experience you had with us. Please contact our Service Manager, Robert Cooper at (813) 285-0713 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

It was a very pleasant experience while we where here. We...

It was a very pleasant experience while we where here. We had a huge safety issue with the Ram 1500 that we were leasing and while it was very frustrating to have to deal with this, the staff was great at finding a solution to it. Bill was great! When I brought in the truck for the second time he was very helpful in directing me to the right people to help me. Joe was very helpful and showed me a couple cars and helped me figured out the best route to take for best suits our needs. Domingo work very hard to get us into the right vehicle in our price range and work very hard with other staff to make us feel confident in this switch. He also was patient with us during the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We look forward to serving you in the future.

Anthony was great. Listened to my concerns. Made sure he...

Anthony was great. Listened to my concerns. Made sure he understood what I said. Got the inspection done and reported back what workshop found. confirmed next steps. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!