Ferman Chrysler Jeep Dodge RAM of Wesley Chapel

WASTE OF TIME. Service Personnel Brian Guest has no clue what he is doing !!!! Spoke with customer service on Monday, August 26th and set up an appointment for today August 28th @9:30am for an oil change and tire rotation. Also please check windshield wiper as the fluid does not squirt out. Was told to ask for Brian Guest. Arrived on time and Brian took photos of the car and checked that the wiper motor works but the fluid does not come out. Also added to check the coolant level. He text us to tell us the price for the fluid issue would be $369.95 as the extended warranty does not cover it. We declined. Asked for an ETA as were were in the area waiting and never received a reply. So we drove over and was told it would be a few minutes as the person who arrived at 10:30am was first to get checked out. We arrived at 9:30am. HMMMMM So I confirmed they did the tire rotation and oil change and was told that was not on the list. WHAT????? We left and will never be coming back. 3 hours for nothing.

Everyone @ Ferman Was very kind & courtesy. I had no issues. I was treated with this up most respect. Dealership was very clean. Brian was especially kind.

Courteous, friendly service. Fast service and was kept informed throughout the process. Joseph was great.

Excellent service from Anthony and the team! We bring all of our Jeeps here for service.

Auto service at Ferman Wesley Chapel is always a pleasant experience. Service Advisor Brian Guest is courteous, attentive and knowledgeable. The service was completed in promised time.

Joseph Manone was our service advisor. He was very good. Very thorough. Explain things in detail and went over everything with us. Highly recommended

Sean is a tremendous advisor, and does a great job on follow-through. He even provided a follow-up call after pick up.

The service was prompt and the employees were very attentive. Every time I come here the service is great.

Service as usual was exceptional. The staff are professional and friendly with service completed in a timely manner.

Exceptional servce is why we keep coming back to this dealership. But its the staff that brings it all together for a great experience.