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Reviews

Average Ratings

2.5
36 lifetime reviews.
  • Best Purchase ever!

    Best auto purchase experience ever! Salesman (Chris) very polite, considerate, patient. Had been tempted to go to other south county dealer, but t...


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    Best auto purchase experience ever! Salesman (Chris) very polite, considerate, patient. Had been tempted to go to other south county dealer, but that dealer showed their colors by bad mouthing West County Honda. My years in sales says that if that's all you have to put up against your competitor it's because your competitor does it right! Did exactly as they promised, made the entire experience a joy. Way to go! Know where the next Honda will come from!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?

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  • Beware

    I will not be returning to West County Honda (WCH) because of their poor service. Wednesday 9-7-16 I spoke with Darryl and paid for a full synth...


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    I will not be returning to West County Honda (WCH) because of their poor service. Wednesday 9-7-16 I spoke with Darryl and paid for a full synthetic oil change and tire rotation. Darryl was very nice to work with. The rotation was not performed. I know this because my tires are marked specifically to determine if a rotation was actually performed. Friday 9-9-16 I dropped off my car for a paint recall. I spoke with Darryl and the assistant service manager about my tire rotation not being done. Again, Darryl was very nice to work with; however, neither Darryl nor the assistant service manager apologized for WCH’s mistake. I was told the rotation would be done while my car is at WCH for the paint recall. I was also told that someone would call me later in the day regarding the rotation and status of the paint recall. No one called me about the tire rotation or paint recall. Saturday 9-10-16 No one called about tire rotation or paint recall. Monday 9-12-16 A service rep from WCH called me to see how my service was on 9-7-16. I mentioned all the problems above. About 30 minutes after I spoke with the service rep, someone called me about the paint recall. I wonder how long it would have taken for someone to call my about the paint recall had I not spoken to the service rep. I called back and spoke to Jamie. Still no one has addressed the tire rotation not being performed. Since I was told my tires were rotated and they weren’t, how am I to know that WCH actually replaced my oil with full synthetic? Will I be driving almost double the miles on regular oil thinking it’s full synthetic? Will that damage my engine and cause future problems? Everyone knows they pay a premium to get work done at a dealership but the reason you pay the premium is for piece of mind that the work is done correctly. Why would I pay a premium to worry about if the service was done correctly or actually done at all? There are plenty of local shops that would love to have my business and will work to keep my business so I will not be returning to WCH.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • Just lookin

    Nice dealership. Very well set up to accommodate customers. Little hectic but that is to be expected in a dealership of this size. Sales people we...

    Dealer Response

    Thank you for the rating! We hope to see you again!


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    Nice dealership. Very well set up to accommodate customers. Little hectic but that is to be expected in a dealership of this size. Sales people were all very nice and well dressed.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the rating! We hope to see you again!


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  • There not trust worthy

    They lied to us and then over charged us $200 When I went to get my money back the manager Was rude to us I would NOT recommend them I bought 5 ca...

    Dealer Response

    I am so sorry your experience was not a good one at that time. I want to let you know that we have made some changes since then and would love to ...


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    They lied to us and then over charged us $200 When I went to get my money back the manager Was rude to us I would NOT recommend them I bought 5 cars in the last 4 years and this was the Worst experience I ever had buyers beware

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    I am so sorry your experience was not a good one at that time. I want to let you know that we have made some changes since then and would love to receive a second chance to assist you! We are under new management, including myself. My name is Ellie Roche and I am the new Internet Manager. Please feel free to give me a call or stop by and ask for me, I will make sure you are well taken care of! -Ellie


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  • poor customer service

    Would not purchase anything from this dealership again, business manager lied about extended warranty and did not have correct paperwork for me wh...


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    Would not purchase anything from this dealership again, business manager lied about extended warranty and did not have correct paperwork for me when I went to license the car, then it took close to an hour on the phone to get that taken care of, Battery was bad from the get go which I told they would put a new one in took it back twice, service manager said nothing wrong with battery, after 8 more times of jumping it, bought a new one myself and they wont reimburse me for it even though they said they would, good luck trying to get anyone to call you back, not like the old Dave Sinclair ads, if its not right I'll make it right, no way at west county Honda.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Good service, fair price, nice selection

    Went in with a car in mind. Had a nice selection to choose from. Service was good and they worked with me on my trade value and came down on the p...


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    Went in with a car in mind. Had a nice selection to choose from. Service was good and they worked with me on my trade value and came down on the price a bit. Look forward to the free car washes!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Started well, finished bad, won't return calls

    I purchased a car on Friday and the salesman was great. I got what I wanted from my trade and a good price for the new car. It took 2 hours ot get...


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    I purchased a car on Friday and the salesman was great. I got what I wanted from my trade and a good price for the new car. It took 2 hours ot get the car ready and the fuel tank wasn't full. The car was an upgrade from the car I tested and I had not driven it prior to the purchase (my mistake). Pulling out of the parking lot the car had noticable shake/noises from 30-45 mph. The car had been on the lot for 12 months so I dismissed the shake as a tire issue. The whole car had a different feel from the base model. I had the feeling that they had unloaded a defective car on me because I hadn't test driven it. Small issue but big for me. It's all about confidence in the car that's why I buy new. This place has a complete disregard for customer service. I tried to contact the dealer about my concerns and maybe work a deal for the Base model ,return or something. I entered the comunication black hole. I emailed late Sunday to get the comunication going Monday. Four emails, five calls and no response. I got the feeling they screened the incoming phone numbers and didn't answer my calls. If the phone was answered I was promise a return call from the managers. The managers never returned my calls. Later I spoke the salesman to see if an upgrade to a different car would work and he didn't return my call. With the chance of getting more $$$$ from me they wouldn't return my calls. Customer Service is about dealing with problems big and small not hiding from then. They will take your money but hope you don't have any issues. They won't want to deal with it. They won't return your calls! I'm done with these guys. All day I was having a National Lampoon Vacation moment. They sold me something I didn't want and they crushed my trade so I was stuck in the deal. One and a half days and no return call. Thankfully we have many choices for good car dealers, this is a bad one. Do not go there.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Not honest about availability of car I wanted.

    After test driving and negotiating for the car I wanted, I was told at the very end that the car I wanted could not be found anywhere in the regio...


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    After test driving and negotiating for the car I wanted, I was told at the very end that the car I wanted could not be found anywhere in the region. What they neglected to tell me is that the EXACT car I wanted was available at another St. Louis dealer, just not one that will trade with them. I understand that they didn't want me to go somewhere else, but they could have kept my respect if not my business in this circumstance. I'm very disappointed and will not be going back. I drove to the other dealer (Who had 2 of the car I wanted) and bought it on the spot.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Failed to Honor Their Money Back Guarantee!

    My wife and I purchased a low milage 2006 Accord LX from them in Oct 2009 at a very reasonable price. As we were closing the deal, we were offere...


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    My wife and I purchased a low milage 2006 Accord LX from them in Oct 2009 at a very reasonable price. As we were closing the deal, we were offered an extended warranty for $2138 that would cover repairs for 4 years or 100K miles. I'm usually very skeptical of these 'add-on' warranties and usually decline, but the dealership was offering a 100% Money Back Guarantee if no claims were filed against the extended warranty. I reasoned that if the car needed major repairs, the warranty would come in handy. If no repairs were ever needed, we would get our $2138 back. Seemed like a safe idea. WRONG! As the 4 year period of the guarantee was appraoching, we contacted the dealership to verify the conditions for receiving our money back. On paper, we were required to show up at the dealership in person (no-problem), still own the car (we still do), and have no repair claims against the warranty (none needed). At first, the dealership passed us off to the extended warranty company. We called the dealership again and explained to them the money back guarantee was made by the dealership and not the warranty company. The Business Manager, Jaime Burkhard, told us that the dealership that made the guarantee was Stephen Vincel Honda and that the dealership had since changed hands to West County Honda. In short, the new dealership would no longer honor the guarantee! If we wanted to pursue this, he reccommended that we get a lawyer. This was very dissappointing! I realize $2138 isn't a huge sum of money and no lawyer would touch this for free. I also had problems with their logic behind not honoring the guarantee. If I owed $2138 to Steven Vincel Honda, would West County Honda not expect me to pay? If a painter had painted the Stephen Vincel Honda showroom for $2138 just before the sale, would West County Honda be expected to pay? When one business purchases another business, don't they purchase both assets and debts? If the buying business gets to pick-and-choose which debts they will honor that seems to be a pretty sweet deal for the buying business. In the end, we expected West County Honda to 'do the right thing'. They did not and we are dissapointed. Please be careful when dealing with them so you don't get cheated as well.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • STAY AS FAR AWAY AS POSSIBLE.

    I've had, not only the worst car buying experience but the worst customer service experience ever with these guys. Long story short, these guys we...


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    I've had, not only the worst car buying experience but the worst customer service experience ever with these guys. Long story short, these guys were selling a used car that was in no condition to be sold. And on top of that, they DO NOT RETURN PHONE CALLS! When I was test driving the vehicle, I noticed a slight rubbing or whirring noise from the rear left tire. They assured me it was probably just a rotor or brake pad rubbing and I, seeing as how they had just serviced the vehicle, gave them the benefit of the doubt and ended up making a deal for the car that night (Friday night). They provided me with a "We Owe You" slip and told me someone would contact me to bring the car in that week. I ended dropping the car off on Thursday of the following week. After waiting in the waiting room an hour and a half, the service tech came and told me they were going to be put me in a car because they needed to keep mine. He mentioned it was more serious than they thought, some sort of problem with the rear differential. He told me himself or the used car manager would get in touch with me later in the day. The day goes by, no call. I wait until Friday after work, still no call so I pick up the phone and call. The service advisor tells me he gave everything over to the used car manager, not sure why, and he would be calling me shortly. Again, no call that night. I call back on Saturday, rather frustrated, trying to find out what's going on. The gentleman that picks up the phone in the service department tells me I need to talk to Nikki. He puts me into her voicemail of course... fortunately she calls me back shortly and tells me they sent my car to a transmission shop to see if the rear differential needs to be replaced or rebuilt. She says she will call me that day (Saturday) or Monday at the latest. Of course, she does not call either day. I call Monday after work and get put into her voicemail. I call back later that same night, upset, and get bounced around to a number of individuals. I finally get in touch with the original service advisor who tells me they're supposed to hear from the transmission shop by Tuesday (next day) at noon and they would be in touch with me shortly after. I get a call Tuesday afternoon from the service advisor and he says they're going to rebuild it and it should be done by Thursday or Friday. I get a call late in the afternoon Friday saying its now going to be Tuesday before its complete. I'm livid. I call the dealership and ask for the sales manager and get voicemail of course. I explain in my voicemail my frustration and that I would really like to discuss returning the vehicle (not unreasonable at this point, in my opinion) and as of Monday morning, I have not been called back... of course. By the way, my salesman was nice enough to deal with during the buying process. He told me if I had any problems after the deal, to let him know and he would go to bat for me. I called him the day after I dropped the car off to see if he could help find out what's going on. He told me as soon as he got into work that day he would find out what was going on. I never heard from him, even after I called and left him a voicemail Friday evening. One of the most basic tenets of customer service is to call your customer back when you say you're going to call them back, something this dealership has consistently failed to do. Also, I'm not sure if they were naive about the condition of the car or hoping the customer was, either way this has been a nightmarish used car buying experience. By the way, I'm writing the review a week and a half after dropping my car off and I still do not have my car back. At this point, they have had it for longer than I have, as the owner of this vehicle.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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