Herb Chambers INFINITI of Westborough

Reviews

Average Ratings

4.9
560 lifetime reviews. Includes reviews of Herb Chambers INFINITI of Westborough from DealerRater.com
  • Lisa Sweet
    December 2, 2017

    Lisa Sweet is amazing sales consultant. She was able to help and resolve all my issues. Lisa made the buying experience pleasurable. Will use and ...

    Herb Chambers INFINITI of Westborough

    Thank you for your time and recommendation. I'm so happy to know that Lisa was able to provide you with 5-star service. Your satisfaction is our #...


    Show Full Review

    Lisa Sweet is amazing sales consultant. She was able to help and resolve all my issues. Lisa made the buying experience pleasurable. Will use and recommend this dealership.

    Does recommend this dealer
    Herb Chambers INFINITI of Westborough

    Thank you for your time and recommendation. I'm so happy to know that Lisa was able to provide you with 5-star service. Your satisfaction is our #1 goal! Should you need anything else, please do not hesitate to call. Best, James A. Bulger, General Manager


    Hide Full Review
  • Service Department
    October 13, 2017

    Jarred was the most polite gentleman I???ve met He was very helpful. Was able to assist me with everything I needed. Reminds me of service that i...

    Herb Chambers INFINITI of Westborough

    Thank you! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your v...


    Show Full Review

    Jarred was the most polite gentleman I???ve met He was very helpful. Was able to assist me with everything I needed. Reminds me of service that is need on my truck Thank you sir for being so kind and polite

    Does recommend this dealer
    Came in for service or repair
    Herb Chambers INFINITI of Westborough

    Thank you! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit with Jared. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, James A. Bulger, General Manager


    Hide Full Review
  • Poor experience
    October 9, 2017

    Avien was great but unfortunately not much else was. Every time I came into the dealership I was waiting around for long periods of time. I figure...


    Show Full Review

    Avien was great but unfortunately not much else was. Every time I came into the dealership I was waiting around for long periods of time. I figured that was to be expected but every time there were employees just standing around talking to eachther. While in the process of buying the car I was mislead into purchasing extra coverages although I was told they were included/free. Come to find out later that I was charged for them. My car needed service a month after the purhase date (check engine light, overheating engine, car not starting correctly) Called 3 times to figure out whether I should bring my car to this dealership to service or a different one closer to my house since I wa still under the dealership warranty. I never received an answer and was told someone would get back to me. Ended up waiting around for them to get back to me days later. I didn't buy an Infiniti and they sure reminded me of this by a lack of customer service. Would not recommend and hopefully will not have to deal with them ever again.

    Does not recommend this dealer

    Hide Full Review
  • Beyond Expectations!
    September 4, 2017

    My husband and I recently purchased a 2014 Nissan INFINITI QX60 fully loaded. My husband is obsessive compulsive with details. He is a mechanica...

    Herb Chambers INFINITI of Westborough

    Thank you, Kimberly, for your terrific feedback! Our primary concern is delivering flawless customer service and I'm so happy to know our team was...


    Show Full Review

    My husband and I recently purchased a 2014 Nissan INFINITI QX60 fully loaded. My husband is obsessive compulsive with details. He is a mechanical engineer by trade, currently working with medical products. He also grew up around and previously managed an auto mechanic shop. Anytime we make a large purchase, such as a car, he meticulously researches it until he finds exactly what he is looking for and at the price he is willing to pay. He found our car at CarMax in Westborough. A few weeks into driving our new car, I started to hear a strange, recurring noise upon acceleration. Thus, began our relationship with Herb Chambers INFINITI of Westborough. I want you to know about our experience because it was truly unexpected and astonishing! There were many things that impressed us. The car drop-off procedure was simple and fast. Everyone I came in contact with (Matt, Sam, and Ian mostly) was courteous and professional. The loaner they gave me was comparable if not better than my car as it was a brand new QX60. At one point, I had it for 3 ½ weeks. They even allowed us to use it for our vacation to New Hampshire. My car was still in the shop and we needed the space to drive with six of us plus a weeks??? worth of vacation packing. We really put that car to the test! One of the most amazing aspects of the service I experienced was that the service technician, Will, took several drives with me before, during, and after all the work was done to be sure we were hearing/not hearing the same sound. He listened patiently while I tried to explain what was going on with the car. He also took the time to explain to me what they did to the car and why. I know how busy he is there so I really appreciated his time. Initially we worked with Matt Demers for some other smaller warrantied issues. When we came back for the sound issue, we worked with Sam Young. Both of these gentlemen were exceptional. They were professional and pleasant, no matter how busy they were at the time. They had a lot of patience with my husband as there were many phone conversations about the work that needed to be done and my husband can be quite particular about things. He is not a man who is easily impressed but these two really won him over! As for the sound issue, the technician switched out every part he could that was relevant to the noise to no avail. Everything was covered under warranty. He switched out the differential twice thinking that the first one may have been damaged on delivery. Still the noise was there. At this point he could have sent us on our way or started changing parts that would cost us money, but he didn???t. We really felt like he wanted to solve this problem as much as we wanted him to solve it. The final trick that did it for us was that Sam called and said he received authorization to replace the transmission, again all under warranty. That is quite an expensive job but well worth it as that was the solution to the problem! A few days later I picked up the car and it was as good as new! Any dealership can offer coffee and pastries and free wifi while you wait, but it???s the care given, the service, and the person to person relationships, that develop the trust that keeps us coming back. This group has absolutely earned our trust. We won???t be going anywhere else to have our car serviced. And we will share our experience with everyone we can! One last note???Because of this experience, my husband, an avid Audi fan who drives an Audi A4, is looking at an INFINITI for his next car. 😊

    Does recommend this dealer
    Came in for service or repair
    Herb Chambers INFINITI of Westborough

    Thank you, Kimberly, for your terrific feedback! Our primary concern is delivering flawless customer service and I'm so happy to know our team was able to deliver. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Best, James A. Bulger, General Manager


    Hide Full Review
  • Best price in market
    July 25, 2017

    I loved my QX60 that I drove. Best price available in market and awesome sales team. Finance options were clean and transparent. Value for my drive.

    Herb Chambers INFINITI of Westborough

    Thank you, Anjana! We truly value your business and hope to serve your automotive needs for many more years to come. Best, James A. Bulger, Genera...


    Show Full Review

    I loved my QX60 that I drove. Best price available in market and awesome sales team. Finance options were clean and transparent. Value for my drive.

    Does recommend this dealer
    Herb Chambers INFINITI of Westborough

    Thank you, Anjana! We truly value your business and hope to serve your automotive needs for many more years to come. Best, James A. Bulger, General Manager


    Hide Full Review
  • Great peolple and excellent service
    July 2, 2017

    Recently, I was looking online for a vehicle to buy and I came across a beautiful 2016 Infiniti Redsport 400, that was located at Herb Chambers I...

    Herb Chambers INFINITI of Westborough

    Thank you for taking the time to write this review. One of our primary goals is to give each guest a positive and professional experience, and I'm...


    Show Full Review

    Recently, I was looking online for a vehicle to buy and I came across a beautiful 2016 Infiniti Redsport 400, that was located at Herb Chambers Infiniti of Westborough. At first, I was a bit hesitant because coming from the Bronx, New York region it would be a long drive to that specific dealership. However, I can honestly say that I am glad to had decided to make the trip to their location. The service there is excellent! From the beginning to the end of my car deal, the staff made me feel at home. I felt as if I had known James A. Bulger (general manager), Michael Price (sales and learning consultant) and Christian Urraca (finance manager) for quite some time. I would like to thank them all once again for their excellent service and making this a great experience.

    Does recommend this dealer
    Herb Chambers INFINITI of Westborough

    Thank you for taking the time to write this review. One of our primary goals is to give each guest a positive and professional experience, and I'm so happy we were able to provide that to you. We appreciate your business and look forward to seeing you again. Best, James A. Bulger, General Manager


    Hide Full Review
  • Interested in my Satisfaction
    June 8, 2017

    When I was first introduced to Tim Klingenberger he was first interested in learning and understanding my needs and wants. He then showed me vehi...

    Herb Chambers INFINITI of Westborough

    Thank you for sharing feedback from your recent visit to our dealership! I'm thrilled to know that you had such a wonderful visit and that Tim pro...


    Show Full Review

    When I was first introduced to Tim Klingenberger he was first interested in learning and understanding my needs and wants. He then showed me vehicles they had that most closely met those criteria. At no time did he ever push a car or option I didn???t want or need. During the car buying process he never rushed or pressured me, his primary concern was for me to by happy and pleased with my experience and selection. Tim made known to me and let me take advantage of rebates that had just become available that I wasn???t yet aware of. That was something he didn???t have to do so it was greatly appreciated. Post sale Tim continues to follow up, still interested that my satisfaction with my purchase continues. I would gladly do business with Tim again and highly recommend him.

    Does recommend this dealer
    Herb Chambers INFINITI of Westborough

    Thank you for sharing feedback from your recent visit to our dealership! I'm thrilled to know that you had such a wonderful visit and that Tim provided you with excellent service. We hope to have the opportunity to assist you again in the future. Kind Regards, James Bulger, General Manager


    Hide Full Review
  • OUTSTANDING ATTENTION by Tim Klingenberger &Christian Urraca
    May 31, 2017

    I can say that I was so blessed when walk in to this dealership on this past Memorial Day. I was amazed with Tim Kingenberger service, he made ev...

    Herb Chambers INFINITI of Westborough

    Thank you for taking the time to write this review! Tim and Christian are such assets to our team, as they continuously focus on providing our gue...


    Show Full Review

    I can say that I was so blessed when walk in to this dealership on this past Memorial Day. I was amazed with Tim Kingenberger service, he made everything he could to make my dream come true. He was very kind and polite and gave all the attetion to my needs. " THANK YOU SO MUCH TIM ". He also introduced me to Christian Urraca, who did everything in his power to give me the approval to my purchase." :) Hi 5 to You!! " I'm very very happy with my new Car. I went there with a simple thought of the car I was imagening and I ended up leaving with somenthing very luxurious and affordable, much better than what I had in mind. James Bulger congratulations on your Management. You guys really work as a team and care about people dreams. Thank you so much for the great service. I will be sure to recommend Herb Chambers.

    Does recommend this dealer
    Herb Chambers INFINITI of Westborough

    Thank you for taking the time to write this review! Tim and Christian are such assets to our team, as they continuously focus on providing our guests¿¿¿ with the best customer service. I know they will be pleased to read your positive feedback. Congratulations on your purchase and if you have any questions about your vehicle, please don't hesitate to reach out. Best, James A. Bulger, General Manager


    Hide Full Review
  • A pleasure to do business
    May 31, 2017

    From meeting the salesman, Alexandros Kontoulis, to finalizing the deal with the finance manager; working with the folks at Herb Chambers Infinity...

    Herb Chambers INFINITI of Westborough

    Thank you for sharing your feedback! We're delighted to hear that you had such an enjoyable experience. We're proud of the great service that Alex...


    Show Full Review

    From meeting the salesman, Alexandros Kontoulis, to finalizing the deal with the finance manager; working with the folks at Herb Chambers Infinity of Westborough was a pleasure. I would recommend anyone in the market for a luxury vehicle give them a chance.

    Does recommend this dealer
    Herb Chambers INFINITI of Westborough

    Thank you for sharing your feedback! We're delighted to hear that you had such an enjoyable experience. We're proud of the great service that Alexandros provides to our customers and we'll be sure to pass along your kind words. We appreciate your business! Best, James A. Bulger, General Manager


    Hide Full Review
  • Great experience!
    May 12, 2017

    I worked with Tim at Herb Chambers in Westborough for a certified Q50S this past week. My experience was excellent from start to finish with Tim, ...

    Herb Chambers INFINITI of Westborough

    Thank you for sharing your feedback, Joe! We're delighted to hear that you had such an enjoyable experience. We're proud of the great service that...


    Show Full Review

    I worked with Tim at Herb Chambers in Westborough for a certified Q50S this past week. My experience was excellent from start to finish with Tim, John and Christian atthe dealership. The nice part is that I was treated with the same quality as if I was buying the most expensive car on the lot even though I wasn't. Tim personally drove the car up to me in New Hampshire and assisted with the registration and plat exchange then drove me trade in back to the dealership. I would work with Tim again even if the dealership is not as close to me as other Infiniti locations.

    Does recommend this dealer
    Herb Chambers INFINITI of Westborough

    Thank you for sharing your feedback, Joe! We're delighted to hear that you had such an enjoyable experience. We're proud of the great service that our team provides to our customers and I'll be sure to pass along your kind words. Congratulations on your new INFINITI, we appreciate your business! Best, James A. Bulger, General Manager


    Hide Full Review