Herb Chambers INFINITI of Westborough

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Reviews

Average Ratings

4.9
551 lifetime reviews. Includes reviews of Herb Chambers INFINITI of Westborough from DealerRater.com
  • Great experience!
    May 12, 2017

    I worked with Tim at Herb Chambers in Westborough for a certified Q50S this past week. My experience was excellent from start to finish with Tim, ...

    Herb Chambers INFINITI of Westborough

    Thank you for sharing your feedback, Joe! We're delighted to hear that you had such an enjoyable experience. We're proud of the great service that...


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    I worked with Tim at Herb Chambers in Westborough for a certified Q50S this past week. My experience was excellent from start to finish with Tim, John and Christian atthe dealership. The nice part is that I was treated with the same quality as if I was buying the most expensive car on the lot even though I wasn't. Tim personally drove the car up to me in New Hampshire and assisted with the registration and plat exchange then drove me trade in back to the dealership. I would work with Tim again even if the dealership is not as close to me as other Infiniti locations.

    Does recommend this dealer
    Herb Chambers INFINITI of Westborough

    Thank you for sharing your feedback, Joe! We're delighted to hear that you had such an enjoyable experience. We're proud of the great service that our team provides to our customers and I'll be sure to pass along your kind words. Congratulations on your new INFINITI, we appreciate your business! Best, James A. Bulger, General Manager


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  • Pleasant car buying

    I deal with sales reps daily in my profession and I can grow leery of aggressive sales tactics and usurious practices very easily. In my recent ex...

    Dealer Response

    Thank you for taking the time to share your experience with Avein. We appreciate your recommendation and thank you for choosing Herb Chambers INFI...


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    I deal with sales reps daily in my profession and I can grow leery of aggressive sales tactics and usurious practices very easily. In my recent experience at Herb Chambers Infiniti of Wesborough I was pleasantly surprised to find Avein Watson and his team to be a pleasure to work with. They were professional, courteous and made car buying a pleasurable experience, as it should be.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to share your experience with Avein. We appreciate your recommendation and thank you for choosing Herb Chambers INFINITI of Westborough for your automotive needs. Sincerely, James A. Bulger, General Manager


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  • Shopping for an used car

    Overall the experience was good. I didn't close the deal because they offered $2k for my car but the book value (trade in) is about $6k, but the o...

    Dealer Response

    Thank you, Doug, for sharing your feedback. I'm sorry we couldn't make a deal, but please feel free to reach out to me directly if we can assist y...


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    Overall the experience was good. I didn't close the deal because they offered $2k for my car but the book value (trade in) is about $6k, but the overall experience was good, no pressure, respectful sales person and manager. Even when I decided to not close the deal they were still polite and professional. It is definitely a dealer I would go back if I am shopping for a new or used car.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you, Doug, for sharing your feedback. I'm sorry we couldn't make a deal, but please feel free to reach out to me directly if we can assist you in the future. Best, James A. Bulger, General Manager


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  • Lisa Sweet - is amazing!
    March 17, 2017

    Lisa provided exceptional service and went above and beyond to make sure that we had the car of our dreams! We loved working with her!

    Herb Chambers INFINITI of Westborough

    Thank you, Jen, for sharing this terrific feedback and for choosing Herb Chambers Infiniti of Westborough for your purchase needs. We appreciate y...


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    Lisa provided exceptional service and went above and beyond to make sure that we had the car of our dreams! We loved working with her!

    Does recommend this dealer
    Herb Chambers INFINITI of Westborough

    Thank you, Jen, for sharing this terrific feedback and for choosing Herb Chambers Infiniti of Westborough for your purchase needs. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, James A. Bulger, General Manager


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  • Purchase of vehicle
    March 1, 2017

    Our sales consultant was very knowledgeable and professional. He was very helpful during the entire buying process. Our internet consultant was ex...

    Herb Chambers INFINITI of Westborough

    Thank you, Robert, so much for the wonderful review. Lisa and Alex are valued team members and your feedback is a testament to their commitment to...


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    Our sales consultant was very knowledgeable and professional. He was very helpful during the entire buying process. Our internet consultant was extremely helpful finding the vehicle my wife wanted.

    Does recommend this dealer
    Herb Chambers INFINITI of Westborough

    Thank you, Robert, so much for the wonderful review. Lisa and Alex are valued team members and your feedback is a testament to their commitment to providing exceptional customer service. Thank you again for you and your wife's business and we hope to serve your automotive needs for many more years to come. Best, James A. Bulger, General Manager


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  • Amazing car buying experience!
    March 1, 2017

    I'm so happy! I love this car and it brings a smile to my face everytime I push the start button. Jonathan really took care of me. I got what I wa...

    Herb Chambers INFINITI of Westborough

    We're thrilled to know that you are so happy! I'll be certain to share your kind words with Jonathan. We thank you for your business and look forw...


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    I'm so happy! I love this car and it brings a smile to my face everytime I push the start button. Jonathan really took care of me. I got what I wanted and it didn't hours and hours of waiting around. Go see Jonathan he is the best in the business.

    Does recommend this dealer
    Herb Chambers INFINITI of Westborough

    We're thrilled to know that you are so happy! I'll be certain to share your kind words with Jonathan. We thank you for your business and look forward to serving your automotive needs for many more years to come! Regards, James A. Bulger, General Manager


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  • A great place to start a car buying relationship
    March 1, 2017

    I've seen the good the bad and the ugly when it comes to salesmen. I am always so stressed walking into a new place, hoping that I don't get the s...

    Herb Chambers INFINITI of Westborough

    We really appreciate your kind words about your experience with Jonathan. I'm so glad to know he provided you with 5-Star service. Words like "no ...


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    I've seen the good the bad and the ugly when it comes to salesmen. I am always so stressed walking into a new place, hoping that I don't get the same old tactics. But let me tell you this was not the case at Herb Chambers Infiniti. From beginning to end Jonathan Stanhope was a real class act. He really cares and I could tell by how he handled business. No pressure AND straight as an arrow when it came to the numbers. Not gray areas at all. He delivered a perfectly detailed Q50 and I couldn't be happier. I know one for sure. I've found my car guy. Go ask for Jonathan. You won't regret it!!!!

    Does recommend this dealer
    Herb Chambers INFINITI of Westborough

    We really appreciate your kind words about your experience with Jonathan. I'm so glad to know he provided you with 5-Star service. Words like "no pressure" and "couldn't be happier" are what we strive to provide all of our guests and I'm so happy to know that was reflected in your experience. Thank you for your business and please let us know if we can be of further assistance. Best, James A. Bulger, General Manager


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  • Excellent sale mgr
    March 1, 2017

    Jon was very helpful to me when I was in the process to lease the Q50 last Nov. Provided excellent support and suggestion. I am very happy with my...

    Herb Chambers INFINITI of Westborough

    Thank you so much for leaving us this great review! We'll be sure to tell Jonathan what a great job he is doing. Many thanks and happy driving! Be...


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    Jon was very helpful to me when I was in the process to lease the Q50 last Nov. Provided excellent support and suggestion. I am very happy with my purchase

    Does recommend this dealer
    Herb Chambers INFINITI of Westborough

    Thank you so much for leaving us this great review! We'll be sure to tell Jonathan what a great job he is doing. Many thanks and happy driving! Best, James A. Bulger, General Manager


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  • BEST CUSTOMER SERVICE EVER FROM JONATHAN STANHOPE
    February 28, 2017

    I recently leased my second auto from Herb Chambers Infinity of Westborough primarily because of the unbelievable customer service I received from...

    Herb Chambers INFINITI of Westborough

    We really appreciate you taking the time to leave feedback. We know the importance of offering customer service that is second to none. A quality ...


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    I recently leased my second auto from Herb Chambers Infinity of Westborough primarily because of the unbelievable customer service I received from Jonathon Stanhope. He not only exemplified the true meaning of "Customer Service" but went above and beyond his job description to make my experience painless, affordable and enjoyable. Because of Jonathon's immense knowledge of the entire Infinity line, his razor-sharp understanding of the finances, his outgoing personality, respectful manner, and follow-through, I had much confidence in my decision to lease from him again. Regarding follow-through, I'd like to add that Jonathon phoned long after the leasing process was completed just to see if there was anything I needed - he even came over to my house to program the car with my garage doors. That's what I call customer service! He is dedicated to his profession, his customers, and to his employer, Infinity - you are lucky to have Jonathon in your employ!

    Does recommend this dealer
    Herb Chambers INFINITI of Westborough

    We really appreciate you taking the time to leave feedback. We know the importance of offering customer service that is second to none. A quality car-buying experience is one of our top priorities, and we do everything we can to support our guests. We thank you for your business and look forward to serving your automotive needs for many more years to come! Regards, James A. Bulger, General Manager


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  • Happy customer
    February 28, 2017

    Alex made it so we left happy customers. He went above and beyond and that is great service and you don't get that anymore. Thank you Alex


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    Alex made it so we left happy customers. He went above and beyond and that is great service and you don't get that anymore. Thank you Alex

    Does recommend this dealer

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