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Herb Chambers INFINITI of Westborough

(1,556 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–5:00pm
Tuesday 8:30am–8:00pm 7:00am–5:00pm
Wednesday 8:30am–8:00pm 7:00am–5:00pm
Thursday 8:30am–8:00pm 7:00am–5:00pm
Friday 8:30am–6:00pm 7:00am–5:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2025 state dealer award
View 12 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2017 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(1,556 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers INFINITI of Westborough from DealerRater.

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Always a great experience everyone we deal with from.

Always a great experience everyone we deal with from. Customer service operator to make a appointment over the phone to the The the reps and techs at the dealership Thanks 😊

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us at Herb Chambers INFINITI of Westborough! We're delighted to hear that our team, from customer service to the dealership reps and techs, provided great service. We appreciate your support and look forward to assisting you again in the future!

Dealership and Sami specifically were very professional

Dealership and Sami specifically were very professional and understanding of what I as looking for in a potential car. Asked a lot of questions to fully understand and were honest in answers and feedback.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're delighted to hear that Sami and the team at Herb Chambers INFINITI of Westborough provided professional and honest service. We appreciate your feedback and look forward to assisting you again in the future!

Beautiful, clean dealership.

Beautiful, clean dealership. Knowledgeable and helpful sales department. Efficient service department. Always a pleasure to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful feedback! We're delighted to hear that you've had such positive experiences with our team at Herb Chambers INFINITI of Westborough. We look forward to serving you again in the future!

Sami Zachary was excellent and most pleasant to deal

Sami Zachary was excellent and most pleasant to deal with. I would have no problem dealing with him in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Sami provided you with an excellent experience at Herb Chambers INFINITI of Westborough. Thank you for your kind words, and we look forward to assisting you again in the future!

Dealership is amazing, which is why we came back for a

Dealership is amazing, which is why we came back for a second purchase. Overall great experience. Super professional staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Herb Chambers INFINITI of Westborough once again! We're delighted to hear about your positive experience with our professional team. Looking forward to serving you in the future!

Easy to get an appointment.

Easy to get an appointment. Quick once the car was in there. Looked great after

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star rating! The team looks forward to working with you again! - Herb Chambers INFINITI of Westborough

The dealership was extremely clean and very well run.

The dealership was extremely clean and very well run. They had a knowledgeable and friendly staff all around that really wanted to work with their customers.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Herb Chambers INFINITI of Westborough! We're glad to hear that our team provided a welcoming and professional environment. We appreciate your feedback and look forward to serving you again in the future!

Sami was able to take care of me and agreed on mostly

Sami was able to take care of me and agreed on mostly everything I asked. He made sure that they were able to change my rotor and brake pads and help me not get under water with my car. Good service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Anhhung, we're delighted to hear that Sami provided you with such attentive service at Herb Chambers INFINITI of Westborough. It's great to know he could meet your needs and keep everything running smoothly!

We had a fantastic experience working with Sam at Herb

We had a fantastic experience working with Sam at Herb Chambers Infiniti in Westborough. We approached the dealership to sell our daughter’s Mazda3, and Sam was incredibly helpful throughout the process. He went above and beyond to provide excellent service, making the transaction smooth and hassle-free. If you’re looking to buy or sell a car, we highly recommend working with Sam!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Sam provided you with such a fantastic experience at Herb Chambers INFINITI of Westborough. Thank you for recommending us and sharing your positive feedback! If there's anything else we can assist with, please feel free to reach out.

My husband work with Sami at Herb Chambers when buying

My husband work with Sami at Herb Chambers when buying ower truck. He told me the Sami was the best car sales person he's ever work with. He loved his approach and calm demeanor. It made the purchase a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Soraya, we're delighted to hear that Sami provided such a positive experience for your husband at Herb Chambers INFINITI of Westborough. Thank you for sharing this wonderful feedback! Enjoy the new truck!