Suntrup Volvo Cars West County

Very happy with our purchase of our first Volvo and working with Ken. Smoothest riding car I have ever had. Just love everything about it.

I special ordered a Volvo XC40 T5 AWD Inscription from Tom Calkins and the buying experience was seamless. Tom was very knowledgeable and helped me build... an absolutely beautiful car. While I’ve only had the car for a week, I can say that this is the best car I’ve ever owned. The XC40 is packed with many advanced features and world class safety systems. My favorite so far is the 360 Surround View Camera. Makes parking in tight spaces so much easier! I’m looking forward to taking a road trip and seeing everything this car has to offer.

West County Volvo is a very professional & respected dealership. Tom Calkins is very courteous, informed and just awesome to work with, making the 'job'... of car buying a fun experience that I would gladly repeat. All around, a great experience!

On the evening of December 22nd, Our 2011 XC60 was towed by AAA to West County Volvo garage for repair. We knew it needed as a minimum a new battery as... the battery shorted out, but the alternator was checked out (by AAA) and it indicated no problems with the alternator and electrical system. On the 23rd I received a call from Volvo service) stating that it in fact the auto needed a battery before any other diagnose (?) could be accomplished. However, the AAA tech checked out all systems with one electronic meter while it was attached to the “shorted battery” with the car running. I can understand Volvos’ thorough diagnose of any problem. However, Why was I charged for two separate actions ($77.50-battery test) and an additional ($77.50 for the remainder of the electrical system). With any auto shop the battery/electrical test is normally part of the battery cost. On top of that we were charge $225.00 for the battery. Checking around the battery charge and diagnose on the high end should be in the neighborhood of $150-$200 retail. I am aware that dealerships normally charge a higher price because of higher profit margin(?) or (???), but I believe that a dealership should be aware of customers thoughts in the maintenance costs. The entire bill for a battery and service at Volvo was $442.50. This is an exorbitant price and makes one have second thoughts on the next Volvo to be purchased and especially from this dealership. As I mentioned to the service manger that we are in the market for a new auto as we normally purchase a new car every 100,000 to 120,000 miles. Of the 4 autos (SUVs) we are considering, Volvo was first on the list, now it is 4th. That is mainly because of the above experience and other Volvo owners we spoke with. However,I suggest that they at least remove the sign that states complimentary car wash with any service or words to that affect. Our auto was not washed. So buyer beware when interfacing with this dealership.

Staff was helpful and knowledgeable. No sales pressure. Facility was being renovated so a bit dusty inside.

The service department at West County Volvo has always been thorough and personable, but Dan Kitchel put extra effort into solving a problem I had beyond... the routine maintenance issues. Would highly recommend this dealership.

The folks at this dealer fall short across the board. Once they sell you a car you are on your own. The service department is overworked. The facilities... are sub par. It is like a bad Ford dealership.

Went to West County Volvo and bought a car with assistance from a very professional salesman named Jim Portner who listened to what I wanted and what I... could afford then found a car in inventory that just about perfectly matched what I had asked for. This is what car shopping should be: ENJOYABLE! Fair deal for both of us; very efficient as well. Great experience.

Great working with Tom Calkins. He was very informative about my XC60 and going with a lease. Was very excited to drive away in it!

Tom Calkins has been, is and will continue to be the professional persona all should aspire to be. There are none better. Courteous, knowledgeable, and... a true leader in the art of showing it on a daily basis. I personally think all standards should be predicated on Mr Caulkins standard actions! They would all be PROS !