Somersworth Nissan

I purchased a new Murano last week. I had a very favorable experience with the dealership and would highly recommend them. I worked with both Barry Kane and Kyle Frenette. They were both very knowledgeable on the vehicle and pleasant to work with.

Bought a car at the dealership. After a mid-communication on the test drive, no complaints. Friendly, up front price, no surprises with all of the steps. Good job!

Entire place is horrible. "Service" is a joke, a scam taking money from innocent people. I went 12/24 to have brakes done. They either don't know how to do a brake job because grease are all over my front brakes. They drenched grease on it that almost a yr later my front brakes squeak. I went to try to get it resolved Travis went in my face, when I asked for a business card. Travis and the new service manager Lynda Cutter kicked my daughter out..yes, you read that right. As I looked into it and the receipts they charged me for things I never knew I was getting done on my car. How many Rotars do you need? Dec, March, April.. new Rotars..yet problem wasn't fixed. These people charge for "environment fees" they told me my brakes were the lower control arm. I was in there they told another customer the same thing..it was my brakes drenched in grease...so much that it can't pass inspection. The service director Lynda told me the brakes were the back up camera. These people have zero respect for you. I have paid around 1k at Nissan. A 2nd opinion, getting them done. Because of Nissan it cost me over 2k. Don't be like me. Nissan needs to take responsibility and pay for what they never did repair and only made worse.

Kyle was great. Attentive and easy to work with. He made the sale very easy.

Bought a vehicle from them and before my 20 day tag even expired it was in the shop for cam phasers. Brought it to a manufacturer dealer to have them fixed and was going to use my extended warranty. Called the warranty company and it wasn’t active due to the dealer not paying for it!! Nissan contacted the warranty company and got it active, the warranty company paid for the repair which was $5,000 but had told the manufacturer service department they felt pressured and were unsure of the exact priced needing to be paid. Fast forward two weeks. Get my car back for three days and something else goes wrong (thought maybe it was from the repairs before but it was completely different) the turbo coolant lines and manifolds need to be replaced both of which were NOT touched during the cam phaser repair and was reassured they’ve been needing to be replaced. That is estimated at $2,700. Now the car can not be driver because it is losing coolant way to fast and with blow the engine. Emailed Nissan asking them to do what is right with my lawyer cc’d i case they did not do the right thing (did not have anything started legally with lawyer, just for record incase it went south) and they responded with we need to part ways. No offer of help nothing. Stay far away for used vehicle.

If you need a car, Kyle is the guy! He's professional, knowledgeable and genuinely helpful. He took the time to listen and guide me through the process without pressure. Thanks to Kyle and John who made the whole experience smooth. I now have my dream car!

Trevor and Kyle were excellent they treated me with respect & made buying an awesome experience

They love you before you buy then after they have your money it's goodbye

Leyd let us know he was rather new to the dealership but you couldn't tell. He was courteous, prompt and funny. Answered all our questions and was not pushy at all. Great communication with General Sales Manager, Trevor. He was able to work around my schedule to set up for a closing as quickly as possible. Thanks to everyone involved for a great experience once again.

3 weeks later, I am still waiting for my refund. I was not told my deposit was non-refundable. I went to another dealer and got a better deal and better choice of colors.. I was yelled at, berated, and abused on the phone when I called to say I had changed my mind. I am now feeling betrayed and untrusting, in addition to being out $2500,00, Technically legal (swindle), but morally abhorrent and ethically bankrupt. Enjoy the spoils of business, Mr. Brenden Forget! You would have made a lot more off a loyal customer with 20 years of doing business with you. Not very smart business practice! I am banned from that dealership for asking for my deposit back. I would not feel safe entering the building without a police escort!