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Vernon Auto Group

(6,780 reviews)
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Sales hours:
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Sales Service
Monday 8:00am–6:00pm 8:00am–5:00pm
Tuesday 8:00am–6:00pm 8:00am–5:00pm
Wednesday 8:00am–6:00pm 8:00am–5:00pm
Thursday 8:00am–6:00pm 8:00am–5:00pm
Friday 8:00am–6:00pm 8:00am–5:00pm
Saturday 8:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 state dealer award
View 39 awards
2024 state dealer award 2024 state dealer award 2024 state dealer award 2024 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 national dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (940) 227-4268 (940) 227-4268
Used (940) 227-4402 (940) 227-4402
Service (940) 227-4823 (940) 227-4823

Reviews

(6,780 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Vernon Auto Group from DealerRater.

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I recently purchased a Jeep Grand Cherokee from Vernon...

I recently purchased a Jeep Grand Cherokee from Vernon Auto Group. Deiter Brannon was my primary contact at the dealership. He and Ralph were extremely professional at all times and communicated with me often during the process. I was happy with the price of the vehicle and I appreciated the whole no-haggle experience. Megan also did a great job of handling the paperwork efficiently (about 15 minutes). Everyone treated us like we were the only people buying a car that day. Do yourself a favor and give these people a call or look up their website.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the generous reviews! It was great doing business with you. It was definitely a pleasure.

I found this truck online for my husband. We live in...

I found this truck online for my husband. We live in Missouri, and he is currently working about 8 hours from the dealership. I inquired about the vehicle, they promptly responded to my husband, and made the entire transaction incredibly easy! Kim Shipp was who we dealt with and she was FANTASTIC! This was probably the easiest vehicle purchase we have ever made, and did 95% of it on the phone and computer! It was amazing! I would consider driving to Texas again to shop from them again! Excellent service, highly recommend! Plus the Warranty is AMAZING!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We enjoyed having the pleasure to do business with you. Thanks for the opportunity!

No hassle, quick, great pricing and easy to deal with....

No hassle, quick, great pricing and easy to deal with. Wonderful discounts and honest with trades. Best sale I ever went through on a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We enjoyed having the pleasure to do business with you. Thanks for the opportunity!

Refreshing Business Model!

My experience purchasing a vehicle from the Vernon Auto Group was positive, simple, and efficient. The whole process, initial call to driving off the lot with my ?new? used truck, was done in one day and I live more than 300 miles from the dealership. When I first called Steve Ybarra, he confirmed that the price of the vehicle was the same as advertised on online and explained the dealership?s business model of ?non-negotiable? pricing. Removing the negotiating process was a refreshing experience and the price was better than expected based on several months of researching and shopping. During subsequent calls and trading information, Steve provided me a great allowance on my trade-in and was able to get a loan approved at a good interest rate. Steve?s candor and professional demeanor gave me the confidence to drive over 300 miles to trade in my truck for a newer model that I had only viewed online. None of the terms or pricing changed and I received everything promised to me by Steve. I am very satisfied and would recommend Steve Ybarra and Vernon Auto Group to anyone interested in purchasing a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We enjoyed having the pleasure to do business with you. Thanks for the opportunity!

David Warren was very polite and very helpful on...

David Warren was very polite and very helpful on everything I needed. They helped me get the best financing they could and it was what I expected very happy with my buy. Thank You

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We enjoyed having the pleasure to do business with you. Thanks for the opportunity!

I purchased a 2014 Jeep Grand Cherokee. They had a large...

I purchased a 2014 Jeep Grand Cherokee. They had a large selection to choose from, and even offered to locate one for me. Deiter was very professional and fulfilled all my needs. Would recommend this dealership to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the generous reviews! It was great doing business with you. It was definitely a pleasure.

I want to take a moment to say thank you to the team at...

I want to take a moment to say thank you to the team at Vernon Auto Group. Specifically Adrian and Megan, who helped us personally. They were extremely friendly, helpful, knowledgeable, and genuine through all aspects of the process. Their customer service was above and beyond five stars. I would definitely give them six if I could. Thanks again, and we will definitely be back as soon as we need another vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We enjoyed having the pleasure to do business with you. Thanks for the opportunity!

Best Place I've Bought A Car!

I want to take a moment to say thank you to the team at Vernon Auto Group. Specifically Adrian and Megan, who helped us personally. They were extremely friendly, helpful, knowledgeable, and genuine through all aspects of the process. Their customer service was above and beyond five stars. I would definitely give them six if I could. Thanks again, and we will definitely be back as soon as we need another vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the generous reviews! It was great doing business with you. It was definitely a pleasure.

Terry Rutherford makes buying a new vehicle easy.

I am a repeat buyer from Vernon Auto Group. Terry Rutherford was very helpful in getting me into the right pickup at a great price. I appreciated the how easy the car buying experience was. Although I was in and out quickly, Terry was very through in his explanation of the vehicles features. Megan Adams was a pleasure to work with during the closing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We enjoyed having the pleasure to do business with you. Thanks for the opportunity!

A GREAT TRUCK BUYING EXPERIENCE

This dealership went above and beyond the standard of excellence in making my purchase an enjoyable experience. The price was right, the attitude was excellent, the service was great. I've never been more pleased with the purchase of a vehicle before. Jr Cavillio was a great salesman to work with. I would drive from Junction City, KS again to do business here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the generous reviews! It was great doing business with you. It was definitely a pleasure.