Max Motors Harrisonville

4.5
(1,758 reviews)
Visit Max Motors Harrisonville
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 7:30am–5:00pm
Sunday Closed Closed

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New (888) 652-3559 (888) 652-3559
Used (888) 650-7671 (888) 650-7671
Service (888) 658-3060 (888) 658-3060

Inventory

See all 402 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since June 2015.
The mission of Max Motors Dealerships is to be the premier quality vehicle retailer in the Midwest by providing the best opportunities for its team members, communities, and the manufacturers they represent. Relationships mean everything to the Max Motors team. That's why they consistently go above and beyond to provide a convenient and hassle-free customer experience and ensure each customer finds the perfect vehicle to meet their unique wants and needs. Stop in today!
"The Easiest Place to Buy a Car with Highest Trade-in Values in the Midwest”

Service center

Phone number (888) 658-3060

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–5:00pm
Sunday
Closed

Meet our employees

View all 37 employees View less employees

Reviews

4.5
(1,758 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Max Motors Harrisonville from DealerRater.

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5.0

Cade is so good and kind!

Cade is so good and kind! He handled everything and took me to lunch while I waited.

5.0

Cade is so good and kind!

Cade is so good and kind! He handled everything and took me to lunch while I waited.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We appreciate the opportunity to earn your business and we're always happy to help if there's anything else you need. Take care!

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5.0

Service was the best i've ever had and I'm 80 ys old.

Service was the best i've ever had and I'm 80 ys old.service mgr was more than helpful and all the ladies were great to help solve my battery problem. Thank all at Max Motors Harrisonville. I will,be buying from you from now on in the future.. DonAppleby

5.0

Service was the best i've ever had and I'm 80 ys old.

Service was the best i've ever had and I'm 80 ys old.service mgr was more than helpful and all the ladies were great to help solve my battery problem. Thank all at Max Motors Harrisonville. I will,be buying from you from now on in the future.. DonAppleby

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Hi Don, thank you so much for your excellent review! We strive to provide top-notch customer service and happy you had a pleasant experience with our team. Thank you again for your business and have a wonderful day!

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1.0

Please do not consider using Max Ford of Harrisonville

Please do not consider using Max Ford of Harrisonville for your next car-shopping experience. I found a used Explorer on Autotrader.com listed by Max Ford of Harrisonville, MO. Only a year old, low mileage, exact colors and equipment I was looking for, and listed at a reasonable price. I used the Autotrader contact dealer inquiry, giving them my name, email, and phone number. Within 10 minutes, I received a phone call from Dalton, informing me that the vehicle was available, and could he schedule an appointment to look at the vehicle. He was extremely courteous. I said I was very interested, but told him I lived 191 miles away (3 hours 8 minutes according to Google Maps), and therefore asked him to please double-check with the Managers to make sure that the Explorer was still there, and there were no deals in progress or pending on the car. I told him I knew that if an individual walked in before me they were right to sell it, but felt that if nothing was in process the car would still be there. He hung up, called me back 5 minutes later, and assured me the car was still there, no offers or deals were in process, and set me up an appointment with Tony, the salesman, for 4 hours later. Dalton told me Tony would meet me in the lobby with the car waiting for a test drive. I got ready and left within 15 minutes, after checking my emails to see that I had received three different emails from the dealership, informing me the vehicle was in stock and confirming my appointment at 2 pm with Tony. Upon arriving at the dealership, I had to circle the lot twice to find a parking spot. There were literally no parking spots for customers, with the few spots next to the showroom being filled with random new cars with no plates. The dealership is very old and packed with vehicles outside, including service cars, customer cars, and inventory cars mixed in a disorganized fashion. Parking in a space on the lot between two new cars out in the lot and walking in, we were greeted by a gentleman who asked who we wanted to see. I told him Tony, he asks me to wait, and he walks across the lobby to a little bistro table 24” in diameter, with a salesman (Tony) with a laptop and a customer. No offices for sales, just little tables in a very crowded lobby. Other customers are standing and sitting around. We are informed Tony is with a customer, but he would be with us shortly. So much for making appointments. Tony, after about 7 minutes, comes over to introduce himself and asks our names (my wife is with me). I tell him, then he asks what car we are interested in. I tell him the 2022 Explorer, and remind him I was told that I had an appointment and was told the car would be waiting. He tells us “oh, we never get the appointment information, so I never know”. He asks me again what car, I tell him the 2022 Explorer, and he frowns. He says, “I better double-check”. He quickly checks the computer and informs me the car was gone yesterday. “I am really sorry” he says, “they should check with me first”, “I did already” I tell him, and I demand to see the manager. I get to meet Josh, the sales manager. After speaking out loud, not yelling, but firmly, Josh quickly ushers me outside of the dealership. Josh, the sales manager, also does not have an office, but sits behind a counter in the same lobby where all of the deals and customers are, hence his quick escort of me and my wife out of earshot. He begins to apologize profusely, telling me Dalton did check with him, there were no deals working, but he forgot that he had shipped that vehicle to another one of their dealerships hundreds of miles away. He offered to fill my tank, but I had filled up just before arriving at the dealership. He then tells me he can make me an incredible deal on a new car, that he would lose money on it to help me out. I laughed and left. No communication, coordination, or customer service. But polite.

1.0

Please do not consider using Max Ford of Harrisonville

Please do not consider using Max Ford of Harrisonville for your next car-shopping experience. I found a used Explorer on Autotrader.com listed by Max Ford of Harrisonville, MO. Only a year old, low mileage, exact colors and equipment I was looking for, and listed at a reasonable price. I used the Autotrader contact dealer inquiry, giving them my name, email, and phone number. Within 10 minutes, I received a phone call from Dalton, informing me that the vehicle was available, and could he schedule an appointment to look at the vehicle. He was extremely courteous. I said I was very interested, but told him I lived 191 miles away (3 hours 8 minutes according to Google Maps), and therefore asked him to please double-check with the Managers to make sure that the Explorer was still there, and there were no deals in progress or pending on the car. I told him I knew that if an individual walked in before me they were right to sell it, but felt that if nothing was in process the car would still be there. He hung up, called me back 5 minutes later, and assured me the car was still there, no offers or deals were in process, and set me up an appointment with Tony, the salesman, for 4 hours later. Dalton told me Tony would meet me in the lobby with the car waiting for a test drive. I got ready and left within 15 minutes, after checking my emails to see that I had received three different emails from the dealership, informing me the vehicle was in stock and confirming my appointment at 2 pm with Tony. Upon arriving at the dealership, I had to circle the lot twice to find a parking spot. There were literally no parking spots for customers, with the few spots next to the showroom being filled with random new cars with no plates. The dealership is very old and packed with vehicles outside, including service cars, customer cars, and inventory cars mixed in a disorganized fashion. Parking in a space on the lot between two new cars out in the lot and walking in, we were greeted by a gentleman who asked who we wanted to see. I told him Tony, he asks me to wait, and he walks across the lobby to a little bistro table 24” in diameter, with a salesman (Tony) with a laptop and a customer. No offices for sales, just little tables in a very crowded lobby. Other customers are standing and sitting around. We are informed Tony is with a customer, but he would be with us shortly. So much for making appointments. Tony, after about 7 minutes, comes over to introduce himself and asks our names (my wife is with me). I tell him, then he asks what car we are interested in. I tell him the 2022 Explorer, and remind him I was told that I had an appointment and was told the car would be waiting. He tells us “oh, we never get the appointment information, so I never know”. He asks me again what car, I tell him the 2022 Explorer, and he frowns. He says, “I better double-check”. He quickly checks the computer and informs me the car was gone yesterday. “I am really sorry” he says, “they should check with me first”, “I did already” I tell him, and I demand to see the manager. I get to meet Josh, the sales manager. After speaking out loud, not yelling, but firmly, Josh quickly ushers me outside of the dealership. Josh, the sales manager, also does not have an office, but sits behind a counter in the same lobby where all of the deals and customers are, hence his quick escort of me and my wife out of earshot. He begins to apologize profusely, telling me Dalton did check with him, there were no deals working, but he forgot that he had shipped that vehicle to another one of their dealerships hundreds of miles away. He offered to fill my tank, but I had filled up just before arriving at the dealership. He then tells me he can make me an incredible deal on a new car, that he would lose money on it to help me out. I laughed and left. No communication, coordination, or customer service. But polite.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Finally got the perfect truck!

Finally got the perfect truck! The crew at Max Made everything seamless - I’ll definitely return for my next vehicle!

5.0

Finally got the perfect truck!

Finally got the perfect truck! The crew at Max Made everything seamless - I’ll definitely return for my next vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and congratulations on your new vehicle! At Max Motors, we value our customers and we look forward to seeing you again on your next visit. Thank you again for your business!

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2.0

A deer hit my 2010 F1-50.

A deer hit my 2010 F1-50. Collision center had it for two weeks. Got it back today. Mark was in a meeting when I told him I would be there soon. The head lights are not aiming the same and there are scratches on the fender panel that weren't there prior. I know my truck and detail it often. This needs to be addressed. Thank you. Paul Houdek.

2.0

A deer hit my 2010 F1-50.

A deer hit my 2010 F1-50. Collision center had it for two weeks. Got it back today. Mark was in a meeting when I told him I would be there soon. The head lights are not aiming the same and there are scratches on the fender panel that weren't there prior. I know my truck and detail it often. This needs to be addressed. Thank you. Paul Houdek.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Hi Paul, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. We will have a manager reach out to you directly and look forward to speaking with you soon.

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5.0

Worked with Eli.

Worked with Eli. AWESOME salesman, no pressure and went above and beyond to make sure we were taken care of. The finance manager was quick, honest and really took the time to answer any questions my wife and I had. If I buy another vehicle I would go back without hesitation.

5.0

Worked with Eli.

Worked with Eli. AWESOME salesman, no pressure and went above and beyond to make sure we were taken care of. The finance manager was quick, honest and really took the time to answer any questions my wife and I had. If I buy another vehicle I would go back without hesitation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us your response to our staff's outstanding customer service! It is great to hear they took such great care of you! We appreciate the opportunity to earn your business and look forward to working with you again in the future. Take care!

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5.0

Superior customer service for urgent auto problem.

Superior customer service for urgent auto problem. We experienced a coolant system failure while the travelling cross country near the dealership. The service center immediately serviced the vehicle and within two hours we were able to continue our trip. The entire service center workforce deserves high praise for excellent friendly service.

5.0

Superior customer service for urgent auto problem.

Superior customer service for urgent auto problem. We experienced a coolant system failure while the travelling cross country near the dealership. The service center immediately serviced the vehicle and within two hours we were able to continue our trip. The entire service center workforce deserves high praise for excellent friendly service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Rich, thank you for leaving such a great review and high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We appreciate the opportunity to earn your business and hope to be of service to you again if you are ever passing through. Safe travels!

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5.0

Jake is very professional.

Jake is very professional. One of the easiest car buying experiences I have ever had. Highly recommend.

5.0

Jake is very professional.

Jake is very professional. One of the easiest car buying experiences I have ever had. Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5-star review and recommendation! We are happy to hear you had a pleasant experience with our team and hope you will consider doing business with us again in the future. Take care!

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5.0

I was in and out quickly.

I was in and out quickly. Sarah helped me and I had a great experience

5.0

I was in and out quickly.

I was in and out quickly. Sarah helped me and I had a great experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to rate your positive experience with us! We appreciate the opportunity to earn your business and look forward to seeing you again on your next visit. Have a great day!

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4.0

Good job.

Good job. Happy with the service. I have nothing else to add to my commennts.

4.0

Good job.

Good job. Happy with the service. I have nothing else to add to my commennts.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for your positive rating! We appreciate the opportunity to earn your business and are always happy to help if there is ever anything else you need. Take care!

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