Coughlin Hyundai Hours
"Coughlin has the cars for You!"
Power Steering Service
Waiting for repairs is not a problem. Sit back use the WiFi and relax. The service department has always worked with my schedule. Never felt like they... were rushing me in and out.
Thank you for taking the time to leave a review, Linda! We hope to see you in the future.
I brought my Hyundai Santa Fe to Coughlin Hyundai for its regular oil change on Monday and, as always, the service was excellent. All of the service technicians... seem to do a great job and Audra, the service advisor, does an especially great job. I bought a 2009 Santa Fe from Coughlin Hyundai years ago, when it was new, and the excellent performance of the Service Department is a major reason why I traded it in on a 2017 Santa Fe.
I had the best experience purchasing a used Honda Accord from Coughlin Hyundai. I had found the car online and when I contacted the dealership, I received... an immediate response from sales associate Jaime Nott. He facilitated everything from the test drive to the financing and purchase. Everything was quick and easy.
Please keep an open mind as you begin to read this review, it gets better I promise. I had bought a 2009 Mini Cooper S from Coughlin Hyundai in Heath,... Ohio. They did everything they could to get me that vehicle. Sadly the vehicle didn't start after having it for barely a week, Coughlin worked on it and paid for all the expenses considering the circumstances. After having the vehicle back it had to go to the shop again for minor issues, again they took care of everything and helped me out a lot. After getting the vehicle back a second time, it ended up not starting again. Very flustered I called Joe at Coughlin and he helped me get the new Mazda that I am currently driving, no money out of pocket and is towing the Mini Cooper away from my house for free also. Overall very pleased with how they handled my situation, as awful as it was. They were outstanding and I understand that it was the vehicle that was bad, not them. Even though I bought a vehicle "as is" with no warranty whatsoever, Coughlin helped me get into a new car that I love with no hassle because they understood the situation.
Alicia, we too were bummed about your Mini experience (honestly, they are cute, but man if they really aren't reliable). Thank you for allowing us to... continue to assist you until we were able to hook you up with the Mazda. It means a lot to us that we were able to make you happy--it's our only goal.--Matt Dillon Coughlin Automotive Group
Our experience with Coughlin Hyundai is off the charts. The sales process was great. Chip Price, our salesman was fair and above board. I felt he was advocating... for us throughout the sales process and I felt entirely comfortable with the purchase. But it didn't end there. We started encountering some transmission issues that we took to a more local Hyundai dealership with no improvement. I replied as such to one of Chips several follow-up emails and he convinced me to bring it in (which is a 2-hour drive for us). I also had some fender bender body work to be done which is done at another Coughlin location. Chip coordinated the entire experience between the body shop and the service department, I didn't have to worry about a thing once I got it there. That leads to the incredible work of the service department. I ended up having a flawed transmission. Steve in service, with Chip still in the picture, advocated for me and without any formality or pressure or letters or appeals, he worked with the Hyundai engineers and was able to get a whole new transmission for the car... under warranty. I got the car back, cleaner than when I left it, with the body work done, a new transmission, and a VERY satisfied Coughlin Hyundai customer.
Jim, This is one of the best reviews I have read. It seems we had many opportunities to impress you,and did at each turn. Obviously I wish you hadn...'t had an issue with your Elantra in the first place, but I am very pleased that you trusted Chip and Steve enough to allow us to work on your behalf to find a solution. They are both tremendous assets to our team, and will no doubt have their days made by your kind words.--Matt Dillon Director of Internet Sales Coughlin Automotive
My wife and I recently purchased a new 2015 Hyundai Elantra from Coughlin Hyundai. Shawn was very knowledgable, courteous and honest. I never felt for... one second that I was being pressured in any way. In fact, the feeling was very much to the contrary. Shawn never put us on hold, never made us wait and was very respectful of our time -- throughout the entire process. Settling on a fair price took only a few minutes. Between the substantial Hyundai cash back incentive and an ample discount below invoice from the dealer (before incentives), we paid what I believe was very close to a used car price for a high quality brand new car. Shawn and the staff at Coughlin made the entire experience very easy and remarkably enjoyable. I've bought several new vehicles over the years and this was hands down the easiest and best purchasing experience I've ever had.
I found Caughlin online at Cars.com while searching for a new Hyundai Santa Fe and worked with Tom Willard over the phone about what I was looking for... and the cars I looked at so far. Tom worked with finance which called me to see about changing from a Limited model to the GLS model with the Ultimate package which put the vehicle into the price I wanted to spend. Tom drove the vehicle over to my work that day so I could look it over and we bought it two days later. It was great working with Tom and the rest of the staff at Coughlin Hyundai.
We purchased a 2013 Hyundai Santa Fe Sport and we couldn't be happier! The staff including our salesperson Scott Becker were outstanding! They all made... us feel welcome and excited to be buying a new car. I will recommend Coughlin Hyundai in Newark Ohio to everyone!!
I went in with my mother to buy a 2011 hyundai elantra that is absolutely beautiful! Shawn fosnaugh was great and helped us through the process. Great... customer service!
From the moment our family walked into the dealership, Joby Wells was friendly, helpful, and knowledgeable. I didn't expect anything to be easy about looking... for a car with two young children, but Joby changed my mind. We had to get a car after ours was totaled in an accident. This was the last thing we wanted to do around Christmas. We hadn't been shopping for a car, really didn't know what we were looking for, but Joby was patient and encouraged us to test drive different vehicles to make sure we got what we needed. Entire process was great.