Bought a truck from this place about a year and a half ago… One of the first questions that I asked was if the truck was in good mechanical condition…... The sales associate assured me that I have been thoroughly looked over by Bought a truck from this place about a year and a half ago… One of the first questions that I asked was it the truck was in good mechanical condition… The sales associate assured me that I have been thoroughly looked over by their mechanic. As I drove off the lot, The light to change the oil came on. No big deal I thought… I took it to a shop to get it changed and the mechanic called me back and said you’re lucky, the front axle on this track it broke and it wouldn’t have taken much to snap it. Since then I have spent around $5000 and other repairs. Multiple calls to the dealership, and they were not willing to help me with anything. Do not trust this place.
Everything appeared legitimate at first so we purchased a used Escalade that had some minor exterior dings and scratches , front signal assembly was cracked... and not working, and the shocks were wore out on the front end. Also had a few interior flaws. They agreed to fix the exterior which took over a month, the signal asst, shocks and a few other items have still not been fixed.Soon after we got it back, we started having some other issues. Electrical things started going wrong. Started hearing a ticking in the motor, there is now a clunk in the drive train. They have to this point, avoided the issues. I also noticed that when I washed it, dirty water continues to run out of the rear handle. I took it elsewhere to get the noise in the motor looked at and some electrical ,and the mechanics told me the truck had been underwater and could prove it......please avoid this so called dealer they don't even deserve a poor rating ...they are crooks!!! We are in the process of a lawsuit
Thanks to Vero for her attention and fast process that we had in get this beautiful ¿ in only couple hours my wife got out driving her suv.
We bought the truck and thought everything was good. Then that's when the nightmare began. A month went by and we never received the license plates. Then... on March 1st the truck started blowing white smoke from the exhaust. Took it to a dealership and the injectors are bad. I called Jeno Autoplex and tried to speak with Jose Barajos and he never returned my call. Alex (the owner) called me and said they couldn't help me unless I was willing to take it to their shop in Arlington which also does not have good reviews. I declined the offer and just had a local dealer repair it. The company is very dishonest. Not just person either. While I was on the phone, the boss told the sales managers that no one talks to a customer about a complaint but him. He also reiterated that with me. I have never dealt with such squirrely people in my life. Turning them in to the BBB.
I don't post reviews. But this place deserves 1. Just to help other buyers. I bought a chevy Camaro on December 11, with the head up display not working... & a/c blowing warm air on driver side and cold on passenger side. Jose barajas signed a paper where they compromise to fix it in 30 days. (After that, theres no deal) So I left the car there, I called for updates, Jose said he doesn't know and then hang up the phone. I came back 5 days after, and my car was still there, nothing fixed. A week later they said it was fixed. (Is not). So I went yesterday again 01/03/19 to make a deal but FASHI ("the owner") asked me to leave and comeback when the weather gets hot so they can fix it. So went to get an estimate somewhere else. $2200 to replace the broken ac blend door and fix the Head up display. Im taking this to a dealer fraud attorney. I learned my lesson.
This place is horrible. Please read all reviews including the Better Business Reviews. They have a D- an rightfully so. The vehicle they sell look very... nice but they trash. I have read several reviews of cars breaking down within a month. This also happen to me and they will not do anything for you because they no longer have a vested interest after you finance the vehicle. DO NOT BUY FROM HERE!!!
DONT BUY FROM HERE. YOU WILL GET RIPPED OFF. A TOTAL PACK OF LIARS. HAD TO REPLACE THE MOTOR IN MY CARD WITHIN 60 DAYS OF PURCHASE
Buying the vehicle took Days. Had to make numerous trips with paperwork just to complete financing. Price of vehicle was different than discussed. We were... told prices posted on site was for cash onlyg but yet they Bb monthly payment if approved. Very Disorganized and they do not return phone
We made a huge mistake purchasing a vehicle from Jenos. There’s nothing to be done now but warn people. Once you locate a car it takes you days to get... approved and finalized. When calling dealership they hang up on you and don’t return calls. I was also told that prices of all vehicles shown is cash only prices. Yet it shows with credit approval what your payment might be online. Prices are changed and your told it will be warranted for 2 years when paperwork shows NO Warranty. Office is disorganized and in Chaos. Don’t BUY ANYTHING FROM JENOS AUTOPLEX.
Great service great assistance loved it the lady who helped is pick a car was the nicest