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Reviews

Average Ratings

4.9
317 lifetime reviews. Includes reviews of Hendrick Motors of Charlotte from DealerRater.com
  • Outsatnding service by Shea White
    March 2, 2017

    I had spotted the car on line and contacted Hendrick Motor group and was contacted back by Shea , he went beyond to help me with the price and ser...


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    I had spotted the car on line and contacted Hendrick Motor group and was contacted back by Shea , he went beyond to help me with the price and service when I travelled down south to view the car . A highly motivated and knowledgeable staff member that I would without a doubt travel the six hours again to deal with .

    Does recommend this dealer

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  • Amazing Sales Experience with Shea White
    February 20, 2017

    In the past 2 weeks, I've been able to procure 2 awesome Mercedes-Benz vehicles at what I deem to be a very favorable terms. None of this would h...


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    In the past 2 weeks, I've been able to procure 2 awesome Mercedes-Benz vehicles at what I deem to be a very favorable terms. None of this would have been possible were in not for Shea and the finance team at Hendrick Motors of Charlotte. Shea was willing to use whatever means of communication worked best for me and even replied on his days off. I'm quite busy both at home and work, so I tend to deal via e-mail as it's something I'm able to do while multi-tasking. It's also easier for a dealership sometimes. Between Shea and his Finance Manager (Gantt - who was also awesome!), we were able to discuss the deals in their entirety so that all I had to do was show up and sign some papers. To me, that, combined with the deal itself, is the most important thing. I do not have the time nor inclination to spend a full day at a dealership. Shea was able to meet all my needs and when said paperwork was completed, took all the time I needed to show me the functions on the new cars and how to use them. He even went so far as to copy the radio/satellite preset stations from my trade-in vehicle and set up my new car so it was one less thing to worry about. He went over as much or as little as I wanted. He made certain to set up my cell phone so I could take and make calls on my ride home, but I was more interested in enjoying the ride. When I'm ready for my next Mercedes, I know to whom I'll be reaching out. Also, most of my friends and family come to me for help with vehicle purchases/leases. I'll be sure to refer them to Shea or work with him on their behalf. Thanks for making everything so easy Shea!

    Does recommend this dealer

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  • Excellent Sales Experience!
    February 9, 2017

    Katie Shaffer worked diligently to negotiate through a bunch of personal requirements and atypical requests... she was expeditious and knowledgeab...


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    Katie Shaffer worked diligently to negotiate through a bunch of personal requirements and atypical requests... she was expeditious and knowledgeable throughout the entire process. Highly recommended! Thank you kindly Katie!

    Does recommend this dealer

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  • Best parts guy in the business.

    Thank you very much Shawn Halstead for your knowledgeable and courteous service. Whenever I need parts in the future I will be calling you.


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    Thank you very much Shawn Halstead for your knowledgeable and courteous service. Whenever I need parts in the future I will be calling you.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great customer service experience

    I will definitely go back. Shawn Halstead made sure I got the right part the first time and the customer service was excellent. Such a pleasant ...


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    I will definitely go back. Shawn Halstead made sure I got the right part the first time and the customer service was excellent. Such a pleasant experience!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Hendrick Motors of Charlotte

    Been a Mercedes customer since 1994. I live in Pennsylvania and purchased 12 Mercedes in that period. I had been poorly treated by Mercedes dealer...


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    Been a Mercedes customer since 1994. I live in Pennsylvania and purchased 12 Mercedes in that period. I had been poorly treated by Mercedes dealers until I had the opportunity to experience Hendrick Motors with the purchase a rare AMG Black Series. Since then, I have purchase 4 additional Mercedes from Hendrick Motors. Hendrick is over 550 miles from me. If my local dealers were my only option, I would have stopped purchasing Mercedes a long time ago My Votes: The Best Service Manager Anywhere Tim Calo The Best Shop Foreman Anywhere Jeremy Wages The Best Tech Anywhere Szilard Toth The Best Parts Man Anywhere: Hung Nguyen The Best Salesman Anywhere: Bryan Boney The Best Dealer Owner: Rick Hendrick

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • 5 star service!

    Hats off to Shawn Halstead for helping the stereotypical unknowing owner get the right part needed. He is quite the courteous guy. He was kind eno...


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    Hats off to Shawn Halstead for helping the stereotypical unknowing owner get the right part needed. He is quite the courteous guy. He was kind enough to not belittle me for not knowing exactly what I needed.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Long-time Benz Customer Wowed
    January 13, 2017

    I've done business with other Mercedes dealerships in the south Charlotte area who have been lack luster at best. But I pleased to say that I have...


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    I've done business with other Mercedes dealerships in the south Charlotte area who have been lack luster at best. But I pleased to say that I have never been more pleased than I am now. Jaymar, at Hendrick Mercedes, met me at the door with a smile, asked me a few key questions and, within minutes, found the car that was right for me. And he did this with a polite, casual, yet very informed, style. I'm looking forward to getting to know other team members at Hendrick Motors because, if they're anything like Jaymar, I'll be a return customer for many years to come!

    Does recommend this dealer

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  • Ryan Newmoyer

    Been doing business with Parts Department for many years. The ease of doing business with them is why I continue to do so. All the employees are ...


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    Been doing business with Parts Department for many years. The ease of doing business with them is why I continue to do so. All the employees are super friendly, helpful and knowledgeable. Never any problems. Thank you Shawn, Eric, Hung and Michael. You guys are the best.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Best Parts dept in the SOUTHEAST! Thanks Shawn!!!

    Shawn Halstead is a true asset to the organization. His professional and courteous service is always a breath of fresh air in a world where few go...


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    Shawn Halstead is a true asset to the organization. His professional and courteous service is always a breath of fresh air in a world where few go the extra mile for customer service. I have dealt with Shawn, Joey and the gang for many years now and ALWAYS order my parts from Hendrick Motors of Charlotte.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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