I literally HATE the car buying process. I can honestly say this is the best experience I have ever had. Douglas was personal and really cared about my... daughter's safety and happiness. There was no high pressure sales, just honesty and genuine communication back and forth. He made sure the the little details were taken care of which he didn't have to do, and threw in extra parts that came with the original Jeep - we would not have known any different until we got the vehicle home! I wish every car buying experience was like this! In fact, I am very tempted to drive the hour to bring it to him for maintenance! Unbelievable experience all around! Highly recommend Douglas and his team. Top notch, friendly, fair and just such an easy, stress free process!
First of all let me tell you how great Dafne,Douglas,and Eric were.ZERO hassle,very friendly and helpful.I would recommend this dealership to anyone.purchased... a used 2014 Lexus E350 from them last week.Previous to this I had gone to 2 car dealerships and had an awful experience at each one.the 1st one I had actually made a deal.we sat ther for over an hour to see finance and never once did anyone come out to explain what eas happening.told the mgr forget it and to refund my down payment.it has now been 2 weeks and still waiting.second dealership i found a 2014 avalon Ltd that i liked.very bad experience trying to talk numbers with them.kept calling and emailing to no avail.I found this small used car dealership online.i was kind of skeptical but called and went to look and drive the Lexus.All 3 of them went out of their way to make us feel comfortable.made a deal,got the payment i needed,and i am now driving it.to Dafne,Douglas,andEric THANK YOU
Where do I begin?.... my experience at Waltham Auto Gallery was exceptional from start to finish. My wife and I were on the hunt for a specific vehicle.... About 2 months ago we found it at Waltham. We live in New Jersey and until now we had never purchased a vehicle outside our home state. This gave us concern as to what the experience might be like. The owners at Waltham put us at ease from our first phone call to the day we drove off the lot. Professionalism, knowledge and most importantly kindness is what we experienced throughout the entire process. On our closing day we brought our children with us and we were all treated like family by the folks at Waltham. Needless to say, I would make the trip back there to purchase another vehicle if ever I have to. Lastly, the vehicle is amazing!! We love it!! Everything we wanted and more! Thanks Waltham Auto Gallery!! Cheers!! - Mark and Melissa, Wayne, NJ
After my boyfriends car broke down one night we had the car towed there because we knew they can help us. Within one day they had him in a new car because... his old one wasn't worth fixing. He uses his car for work every day so we needed this car fast and they did amazing. I highly recommend them and their awesome service. they went above and beyond to make sure we are good and got the new car registered the very next day. second car we have purchased here and will for sure continue to come here for all our auto needs.
Best used car dealership experience EVER. Better than I could’ve dreamed. I found this place through CarFax, because they had the make and model my Mother-in-Law... (MIL) wanted, with low mileage and a terrific price. Waltham is a hike for us (in Plymouth), but it was SO worth it, for the car and for the service we received. My husband and MIL went to check out the car together, and I have to say, he can be skeptical and hard to please, and she’s not the most confident shopper, so they were hard to impress. But that’s exactly what Douglas at Waltham Auto Gallery did - impressed and delighted them both. Douglas was friendly and warm instantly, but not at all pushy or overbearing, like some salesmen can be. He answered all questions thoroughly and patiently, and was straightforward, fair, and transparent throughout the evaluation of the car. Once they decided to buy the car, Douglas was extremely helpful at processing everything quickly so that my MIL could start enjoying her new car. The night before my husband went to pick it up, Douglas drove the car home overnight and back in the morning, to make sure it was in peak condition. As he told my husband, “your mom is a wonderful woman and I want her to have a really great car.” Additionally, when there was a cosmetic part missing from one of the doors, Douglas searches around for a replacement, and when you couldn’t find one, he ordered one direct from Honda and had it shipped to my MIL’s house. This was all after the sale was complete, just out of the goodness of his heart. What a class act! Douglas, if you’re reading this, thank you for the fantastic service and the wonderful car. My MIL is still head over heels in love with it.
Daphne was great to work with - she was upfront so responsive! She and Douglas really wanted me to be happy with my purchase. I'm not so certain I'd get... the same treatment at a big-scale dealership where I've heard they pretend they don't even know you after they are done with you. Customer service was A here! My car was definitely a bit used but I believe Doug selected it himself for its mechanical integrity more than interior aesthetics which to me is more important in the end anyway. But all issues/concerns I had on that front were addressed and I was well taken care of even though I'd already made the purchase. Can't thank them enough!
By far the best car buying experience I've ever had. This is a small dealership, owned by two siblings, no sales person, which as I found out means you... come in, look at the car (without any preliminary credit checks), and if you wanna buy it, you buy it. That's it, no one bugging you as you check out the car, no one pressuring you to get longer financing you don't need or promising a low APR only to go back on it when the deal is 90% sealed. I had all my questions answered, all options evaluated, and got the financing that worked the best for me. Also, they work with a credit union for financing, which managed to beat the best APR that I had quoted from AAA an DCU by a huge margin. The communication with the dealer was fast and clear. They give warranty with all their cars, which gives a piece of mind you're not buying a time bomb. So far the car I bought is great, and I'm extremely happy with the overall experience. If they have a car you like I'd definitely check them out.
I purchased a 2011 Accord from Waltham Auto Gallery and my experience was top-notch. The car was exactly as advertised and priced right. Daphne was... great and treated me with consummate professionalism. I brought the car to my mechanic to have it checked and a minor problem cropped up. Daphne worked to resolve the issue to my satisfaction. I urge everyone to check out Waltham Auto Gallery if you're in the market to buy a used car. Please support this excellent local business.
Excellent Service! They help you every step of the way in a very professional way making this process as painless as possible. Definitely had a great experience!
Daphne was extremely helpful and patient throughout the buying process... Extraordinary customer service! Daphne was extremely helpful and patient throughout... the buying process... Extraordinary customer service!