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Douglas was great, and the entire staff was super helpful. The car was exactly as described, and i ended up buying from them. Douglas had everything... done promptly, and the car has been great. I would strongly recommend Waltham Auto Gallery to everyone.
Daphne and Douglas were prompt, courteous, and responsive to all of our questions about buying a car at Waltham Auto Gallery. Daphne worked to help us... make our way through the paperwork (sale, insurance, registration) very quickly so that we could be on the road with the car we wanted in very short order.
I recently purchased a vehicle from Waltham Auto Gallery. This, by far, was my best experience in purchasing a new or used vehicle. Daphne was incredibly... helpful, flexible, and happy to assist in our not-so-straight forward situation. Daphne was extremely communicative and available to support our purchase through multiple changes and varied financing scenarios. I can't express how happy I am with our purchase and would recommend Waltham Auto Gallery to anyone looking for a used vehicle. I don't live in Massachusetts but will check with them for future vehicle purchases.
The most pleasurable car-buying experience I've ever had. Douglas and Daphne are great people to work with. They went above and beyond the call of duty,... even after the sale, and we really appreciate their hard work.
I had the best experience at Waltham Auto Gallery. Customer service was amazing, very honest, friendly, stress free, everything went smoothly in purchasing... the car, and I'm very impressed and happy.
Waltham Auto Gallery met all of my needs and took all of the stress out of buying a new car ! I would definitely recommend this location to anyone seeking... a trustworthy auto dealer.
I bought a preowned Jetta from this family owned dealership run by Doug and Daphne. They were transparent, honest and friendly. No pressure or upsell tricks.... I have had my best and fastest car buying experience. No more buying from big dealerships.
I'd give more stars if I could. I had been looking for a Toyota Camry and I live in Connecticut. I found one at a local dealer but they (as usual) kept... giving me the run around. They kept saying they couldn't find the keys and were waiting to get new ones cut. Well after a week of that I gave up and went back online only to find a beautiful 2013 Toyota Camry with only 31000 miles! I called and spoke to Daphne and she couldn't have been nicer. She understood my situation and later that afternoon I drove up and test drove the car. No high pressure sales. It's a family owned lot with some great cars. I bought it that same day and picked it up the next. Daphne even put 4 new tires on it. I would highly recommend checking them out before you buy elsewhere. It was worth the 2 hour drive and I love my Camry. Thanks so much.
Love my new car! I had a terrific experience buying my car from Daphne at Waltham Auto Gallery. The car was fairly priced and I didn't feel she ever tried... to oversell me or push me in any way. She was incredibly professional, fair and prompt in her service delivery while I was in the process of buying the car. Honestly I have never had a better car buying experience and I have bought many many cars. They have a small selection but are getting cars regularly....in the two days since I'd been there (while waiting to get my car) they had a couple of new cars. I can't say enough...I'm not one to exaggerate and I am the first to hop on yelp and give a lousy place a negative review!!
By far one of the best customer service experiences I've ever had at a car dealership. It was a very simple smooth transaction process. Daphne was a... pleasure to work with. She was patient and answered all my questions in detail. I've had my car for a year now with no issues or complaint. Def worth a look.