Fitzgerald Auto Mall Germantown Used Cars

Rectangle 48
Sales 9:00 AM - 9:00 PM

Fitzgerald Auto Mall Germantown Used Cars Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

11:00 AM - 6:00 PM

About Our Dealership

Dealer on Cars.com since April 2009

The FitzWay is a term developed by Fitzgerald Auto Mall that defines our

...


business philosophy and acts as a guideline for the way we treat our
customers. It's a part of our unique way of doing business that has helped
differentiate us from other auto dealers. We created the FitzWay philosophy
by listening to our customer's comments over the years, both good and bad.
Customers have told us is it's important to treat them with honesty and
respect, and to deal in good faith. Our customers also want to receive a
high level of attentive customer service at every level of our operation.
This is what we strive to do every day for every customer.

"The FitzWay, there's just no better way to go!"

Reviews

4.8 out of 5 4.8
51 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 4, 2018

    This was the best car buying experience we've ever had. We commend salesman Paul Cohan for his excellent work. Very Impressive. Charlie & Bonnie... Sabo

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your positive feedback on your recent car-buying service. We look forward to servicing you in the future!

  • 5.0 out of 5
    December 1, 2018

    Purchased 2015 Honda Civic November 2018. Want to commend Lucrecia Garcia for her pleasant and professional service. She made everything go smoothly, never... any pressure. She wanted to make sure that I was satisfied with the car I looked at and with the whole process. This is the 5th Fitzgerald purchase for my family, and the 2nd with Ms. Garcia. Shopping at Fitzgerald has to beat anywhere else, shopping with Ms. Garcia has to be the best of Fitzgerald.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words and choosing Fitzgerald Automall! We hope to continue building our relationship with you and your family for years to co...me.

  • August 27, 2014

    I just had a great car buying experience at Fitzgerald buying a used car from Axel Ben at Fitzgerald Germantown, MD. I had stopped at other Fitz locations... in MD looking at cars over the past month and everyone from the sales staff and general managers (yes, more than 1) at each location were patient, pleasant, knowledgeable about the cars and were not pushy. They helped sift through their stock, walk me around the lots, numerous test drives and even pulled a car out of the showroom to let me take a spin. They weren't even upset or showed any frustration that I changed my mind and went with a diff vehicle. I previously had a horrible car buying experience at a competitor 3 years back and I'm still furious over it...working with folks at Fitz was completely different and I can't recommend them enough. Thanks Fitzgerald. I'll be back.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's great to hear that your visit with us earned a 5-star rating! We couldn't ask nicer comments and we thank you for taking the time to share it!

  • 5.0 out of 5
    November 14, 2018

    I was skeptical at first about "the Fitzway" when I was looking for a used Toyota. Then, I met Lucrecia. She explained the process and then... executed it like a pro. The price I paid for the car was lower than all the other dealers in the area and the buying experience was fantastic...with free popcorn to boot! I only wish we needed more cars! Thank you, Lucrecia. You started out as my Toyota sales rep., but are now my friend.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're glad you Lucrecia so helpful, she's one of our best and brightest. We can't thank you enough for becoming a part of the Fitzgeral...d family.

  • 5.0 out of 5
    November 10, 2018

    We had a very pleasant experience from the very beginning when a Sales Associate, Lucrecia Garcia was very friendly with us and helped with a test drive.... She was very patient with us all the way from the start to the end when I decided to buy a used car. Very helpful

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are glad that our sales associate Lucrecia was able you provide you an easy car-buying experience. We thank you for your positive feedback.

  • 5.0 out of 5
    August 10, 2018

    I worked with Paul Cohen was my Sales Rep and he was an absolute pleasure to work with. He made my first car buying experience as quick and painless as... possible. I told him what type of car i was looking for and he let me know as soon as somethint new came on the lot. He treated me as if i was one of his family members buying a car. So thankful for Paul and the whole Fitz crew.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are happy that our salesman Paul and the rest of our team were able to make your 1st car-buying experience as easy as possible for you. We value yo...ur business and look forward to servicing you in the future.

  • 5.0 out of 5
    July 22, 2018

    After visiting a few other dealerships the previous few days, my wife and I arrived at Fitz Used Cars Mall, Germantown. After few minutes with Paul Cohen,... auto consultant, I felt comfortable and confident in discussing my needs. Informal, casual, zero pressure. Most auto sales people are too "result minded" from the start. Are you buying just now and here? If not then, then don't waste our time, bye bye. Consultant? Paul suggested Toyota Certified program. Additional Toyota Warranty, 1.9% interest. Sales Manager Farooq Ahmed joined us. Both came up with sound suggestions. We made our choices and extremely comfortably finalized the deal. That is proper consultancy. They listened, understood, gained trust, we did business. Now, we happily own a 2015 Camry. I'll use Fitz Gaithersburg for maintenance too.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking the time to provide your experience. We are glad that our sales team were able to provide you an excellent car-buying experie...nce. Enjoy your new car!

  • 5.0 out of 5
    May 26, 2018

    Best place for a no hassle buying experience. The cars are evaluated in detail with a two page fine print list so you know pretty much what you are buying.... Pricing is at a fair value well below KBB. The staff is great and helpful. They returned calls and didn't act like car salesman. It was a very pleasant experience and I am tickled pink with my "new" Chevy Suburbon.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so glad that you are happy with your purchase! Please do not hesitate to reach out if you have any questions at all.

  • 5.0 out of 5
    May 6, 2018

    Car buying made easy with no hassle. Friendly salesman that aren't pushy make for an easy experience that flows smoothly. Would go to again next time... I need a car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your kind feedback!

  • 4.0 out of 5
    April 12, 2018

    Thank you for the great car and customer service! So very proud to make Fitz our go-to buyer for a vehicle! Keep up the great work!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. We look forward to servicing you in the future!

View More Reviews

Fitzgerald Auto Mall Germantown Used Cars

All fields are required except when indicated.

Please enter a valid first name

Please enter a valid last name

Please enter a valid email address

Please enter a valid phone number

Please enter valid comments

By clicking here, you authorize Cars.com and its sellers/partners to contact you by texts/calls which may include marketing and be by autodialer. Calls may be pre-recorded. You also agree to our Privacy Statement. Consent is not required to purchase goods/services.