Fitzgerald Auto Mall Germantown Used Cars Hours
The FitzWay is a term developed by Fitzgerald Auto Mall that defines our
business philosophy and acts as a guideline for the way we treat our
customers. It's a part of our unique way of doing business that has helped
differentiate us from other auto dealers. We created the FitzWay philosophy
by listening to our customer's comments over the years, both good and bad.
Customers have told us is it's important to treat them with honesty and
respect, and to deal in good faith. Our customers also want to receive a
high level of attentive customer service at every level of our operation.
This is what we strive to do every day for every customer.
"The FitzWay, there's just no better way to go!"
Read reviews that mention:
I worked with Paul Cohen was my Sales Rep and he was an absolute pleasure to work with. He made my first car buying experience as quick and painless as... possible. I told him what type of car i was looking for and he let me know as soon as somethint new came on the lot. He treated me as if i was one of his family members buying a car. So thankful for Paul and the whole Fitz crew.
We are happy that our salesman Paul and the rest of our team were able to make your 1st car-buying experience as easy as possible for you. We value yo...ur business and look forward to servicing you in the future.
After visiting a few other dealerships the previous few days, my wife and I arrived at Fitz Used Cars Mall, Germantown. After few minutes with Paul Cohen,... auto consultant, I felt comfortable and confident in discussing my needs. Informal, casual, zero pressure. Most auto sales people are too "result minded" from the start. Are you buying just now and here? If not then, then don't waste our time, bye bye. Consultant? Paul suggested Toyota Certified program. Additional Toyota Warranty, 1.9% interest. Sales Manager Farooq Ahmed joined us. Both came up with sound suggestions. We made our choices and extremely comfortably finalized the deal. That is proper consultancy. They listened, understood, gained trust, we did business. Now, we happily own a 2015 Camry. I'll use Fitz Gaithersburg for maintenance too.
We appreciate you taking the time to provide your experience. We are glad that our sales team were able to provide you an excellent car-buying experie...nce. Enjoy your new car!
I just had a great car buying experience at Fitzgerald buying a used car from Axel Ben at Fitzgerald Germantown, MD. I had stopped at other Fitz locations... in MD looking at cars over the past month and everyone from the sales staff and general managers (yes, more than 1) at each location were patient, pleasant, knowledgeable about the cars and were not pushy. They helped sift through their stock, walk me around the lots, numerous test drives and even pulled a car out of the showroom to let me take a spin. They weren't even upset or showed any frustration that I changed my mind and went with a diff vehicle. I previously had a horrible car buying experience at a competitor 3 years back and I'm still furious over it...working with folks at Fitz was completely different and I can't recommend them enough. Thanks Fitzgerald. I'll be back.
It's great to hear that your visit with us earned a 5-star rating! We couldn't ask nicer comments and we thank you for taking the time to share it!
Best place for a no hassle buying experience. The cars are evaluated in detail with a two page fine print list so you know pretty much what you are buying.... Pricing is at a fair value well below KBB. The staff is great and helpful. They returned calls and didn't act like car salesman. It was a very pleasant experience and I am tickled pink with my "new" Chevy Suburbon.
We are so glad that you are happy with your purchase! Please do not hesitate to reach out if you have any questions at all.
Car buying made easy with no hassle. Friendly salesman that aren't pushy make for an easy experience that flows smoothly. Would go to again next time... I need a car.
We appreciate your kind feedback!
Thank you for the great car and customer service! So very proud to make Fitz our go-to buyer for a vehicle! Keep up the great work!
Thank you for your feedback. We look forward to servicing you in the future!
Great experience. Highly recommended to others. Would go back again. Customer service great. Would recommended to friends, family, workmates. Very clean.... Car is really great. Thank you very much.
Thank you for your positive feedback! We hope we met all of your expectations.
I’m so Excited ¿ Just Purchase a Toyota Camry SE 2015 and I’m Loving it. The Experience and the Knowledge of the Salesperson was Amazing ¿¿ . Thank you... ¿ so much for all your Help Nery Fuentes. If anyone is looking for a New Card or Use please talk to Nery Fuentes his Great. Thanks again Fitzgerald Germantown .
Thank you for taking time to provide your feedback and recommendation of our sales associate. We are glad that your experience was a very good one.
Had a wonderful experience with miss Assyria, she's the best salesman ever. I'll recommend her to any and everyone. Our car buying experience was great.
We are happy to provide a professional, courteous, and engaging experience! We appreciate your recommendation of our team and the staff here at Fitzge...rald's look forward to further serving you in the future!
I just buy a Camry and had a great experience at Fitzmall in Germantown. Thank you to Paul Cohen (sales) and for making car shopping easy and low stress.... Paul was a very helpful & patient salesman and was still able give us special attention and help expedite our purchase so I would highly recommend Fitzmall in Germantown to anyone.
Thanks for the feedback. We appreciate your positive review!