Fitzgerald Auto Mall Germantown Used Cars

4.7 out of 5 4.7
Rectangle 48
Sales 9:00 AM - 6:00 PM

Fitzgerald Auto Mall Germantown Used Cars Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

11:00 AM - 6:00 PM

About Our Dealership

Dealer on Cars.com since April 2009

The FitzWay is a term developed by Fitzgerald Auto Mall that defines our

...


business philosophy and acts as a guideline for the way we treat our
customers. It's a part of our unique way of doing business that has helped
differentiate us from other auto dealers. We created the FitzWay philosophy
by listening to our customer's comments over the years, both good and bad.
Customers have told us is it's important to treat them with honesty and
respect, and to deal in good faith. Our customers also want to receive a
high level of attentive customer service at every level of our operation.
This is what we strive to do every day for every customer.

"The FitzWay, there's just no better way to go!"

Reviews

4.7 out of 5 4.7
63 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    July 5, 2020

    5.0? Seriously?! Something very wrong with picture. Just came back from this dealership. I live in Virginia, called them twice about the car. Specifically... asked for that car and heard twice from 2 different people that the car was indeed available. Advised the person on the phone that I am driving there to see the car and will be there in 30 minutes. I was told that the car will be ready for me. Ok, arrived at the dealership, don't see the car anywhere. Ok, walked into the showroom - no customers (!), just salespeople- 4 of them. Asked about the car, and was told that they will pull it right up (what did they do for 30 minutes? What does it mean "car will be ready" then? Ok, another few minutes of waiting.... The guy comes back and advises me that the car is gone.... To be honest, I expected a little bit more from 5.0 rating. Very, very disappointing! I do not believe this rating is valid.

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to speak with our Sales Manager about your experience, we are beyond grateful for the opportunity to work on earning you...r business. Moreover, your feedback has been extremely valuable in helping us to ensure that this type of miscommunication does not happen again. We look forward to continuing our work with you and providing you with a better customer experience in the future!

  • 5.0 out of 5
    September 6, 2019

    I bought a lexus es300h and I can not say what a great service was. Carlos, our sales person, was very knowledgeable and did help with everything during... buying process. I would consider again for the next car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • August 27, 2014

    I just had a great car buying experience at Fitzgerald buying a used car from Axel Ben at Fitzgerald Germantown, MD. I had stopped at other Fitz locations... in MD looking at cars over the past month and everyone from the sales staff and general managers (yes, more than 1) at each location were patient, pleasant, knowledgeable about the cars and were not pushy. They helped sift through their stock, walk me around the lots, numerous test drives and even pulled a car out of the showroom to let me take a spin. They weren't even upset or showed any frustration that I changed my mind and went with a diff vehicle. I previously had a horrible car buying experience at a competitor 3 years back and I'm still furious over it...working with folks at Fitz was completely different and I can't recommend them enough. Thanks Fitzgerald. I'll be back.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's great to hear that your visit with us earned a 5-star rating! We couldn't ask nicer comments and we thank you for taking the time to share it!

  • 5.0 out of 5
    August 28, 2019

    I worked with a Sales Person Kenny Kamdoum. He was very helpful and made the process go smoothly. After I bought the car, he followed up to make sure... I was satisfied. Very professional.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the wonderful review! congratulations on the newly purchased vehicle and we look forward to working together in the future!

  • 5.0 out of 5
    August 4, 2019

    This place is absolutely perfect for buying your first car. Paul was amazing at his job, extremely consistent and quick in communication and the car was... in fantastic condition. I came in and got the car the first day. I test drove 2 and he ended up recommending me one last one that totally outshined the other two. The car was so clean! And everything was completely taken care of. Definitely worthwhile coming here, I completely trust this place and the process they do for you. They definitely go above and beyond to make sure you get what you're looking for.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are pleased that we could be a part of your first time buying experience! Enjoy the new vehicle!

  • 5.0 out of 5
    July 13, 2019

    Paul Cohen assisted me with purchasing a used Toyota. It was my very first Toyota. The process was easy, fast, and painless. Paul was very knowledgeable... and friendly. The entire team...Paul, the manager, and the finance person...were exceptionally welcoming and professional. I would recommend Paul to anyone looking to purchase a used Toyota.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the wonderful review! We are glad that Paul and the sales team were able to provide our no hassle environment while educating you about ...a brand that you were new to purchasing. We hope you enjoy your vehicle and look forward to seeking you on the road!

  • 5.0 out of 5
    May 20, 2019

    Paul was very informative, polite and thorough. He answered all my questions and was very accommodating about taking me on test drives. I received a... very good price on my trade-in.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are glad Paul could deliver wonderful customer service to you. Thank you for the great review!

  • 5.0 out of 5
    May 18, 2019

    I came here very disappointed with my experience at another car dealership but when I got here everyone was very helpful through the buying process.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the wonderful review. We are pleased to hear that we could turn around your buying experience and make it a positive one!

  • 5.0 out of 5
    April 2, 2019

    Great experience purchasing car from Fitzmall Germantown location. My sales agent Marielos Sisnado was wonderful and a joy to work with. Found car online... at the White Flint dealership and Marielos had it transferred to Germantown for me. She was very professional, courteous and pleasant. Marielos answered all my questions and explained everything to my satisfaction. The Germantown facility was very clean and the staff was friendly and a pleasure to be around. When in the market for a car go to Germantown Fitzmall and ask for Marielos Sisnado...she will take good care of you.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your wonderful review and recommendation! We are pleased to hear that Marielos was able to provide such great customer service and meet ...your expectations. She truly does provide the FitzWay experience to our customers. We look forward to working with you in the future!

  • 5.0 out of 5
    March 5, 2019

    I really liked my.farooq he was very professional and greeted us kindly answered really appreciated all of his help to help us find a great car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our sales team and especially Farooq greatly appreciates your time and business.

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