Fitzgerald Auto Mall Germantown Used Cars

Reviews

Average Ratings

4.4
38 lifetime reviews.
  • I'm a fitz believer now! You should be too.

    I just had a great car buying experience at Fitzgerald buying a used car from Axel Ben at Fitzgerald Germantown, MD. I had stopped at other Fitz l...

    Dealer Response

    It's great to hear that your visit with us earned a 5-star rating! We couldn't ask nicer comments and we thank you for taking the time to share it!


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    I just had a great car buying experience at Fitzgerald buying a used car from Axel Ben at Fitzgerald Germantown, MD. I had stopped at other Fitz locations in MD looking at cars over the past month and everyone from the sales staff and general managers (yes, more than 1) at each location were patient, pleasant, knowledgeable about the cars and were not pushy. They helped sift through their stock, walk me around the lots, numerous test drives and even pulled a car out of the showroom to let me take a spin. They weren't even upset or showed any frustration that I changed my mind and went with a diff vehicle. I previously had a horrible car buying experience at a competitor 3 years back and I'm still furious over it...working with folks at Fitz was completely different and I can't recommend them enough. Thanks Fitzgerald. I'll be back.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    It's great to hear that your visit with us earned a 5-star rating! We couldn't ask nicer comments and we thank you for taking the time to share it!


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  • TOYOTA COROLLA OR NISSAN EXTERRA

    THE RESPONSE TO MY REQUEST WAS VIVID AND SATISFYING. AM WITH ALL POSITIVISM OF COMING BACK QUITE OFFEND AND RECOMMENDING THIS DEALER TO SO MANY PE...

    Dealer Response

    We are so happy that you enjoy "The Fitzway" of doing business. Thank you for this glowing review. Please let us know if we can assist any more w...


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    THE RESPONSE TO MY REQUEST WAS VIVID AND SATISFYING. AM WITH ALL POSITIVISM OF COMING BACK QUITE OFFEND AND RECOMMENDING THIS DEALER TO SO MANY PEOPLE IN NEED OF THE PRODUCTS OFFERED. EQUALLY, PRICES WERE VERY ENCOURAGING AND WITHIN REACH FOR THE AVERAGE PERSON. ALMOST ALL THE CARS ADVERTISED FOR SALE WERE IN PERFECT SHAPE AND YOU FEEL YOU NEVER WASTED YOUR MONEY. THAT CUSTOMER WELCOMING SPIRIT IS EMBEDDED HERE. THIS IS IN FACT A PLACE TO DO BUSINESS FOR MAXIMUM SATISFACTION TO BE OBTAINED. MANAGEMENT SHOULD KEEP-UP AND MAINTAIN THIS SPIRIT WITH ALL HER CUSTOMERS. I DO WISH THAT SEVERAL AGENCIES OR BRANCHES BE CREATED BOTH AT HOME AND EVEN ABROAD

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We are so happy that you enjoy "The Fitzway" of doing business. Thank you for this glowing review. Please let us know if we can assist any more with your purchase.


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  • I am a business owner

    Great help and friendly service, and provide reasonable price for the cars

    Dealer Response

    We are happy to hear of your positive experience with our location. Exceptional deals and positive customer service come standard with the dealers...


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    Great help and friendly service, and provide reasonable price for the cars

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are happy to hear of your positive experience with our location. Exceptional deals and positive customer service come standard with the dealership. Thanks again for the great review!


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  • Satisfied

    Awesome place to get a used car.everyone knows what they are doing.esp Paul cohen.good job guys.customer service is great.they make you feel at ho...

    Dealer Response

    We are more than glad to be of service. Thank you for your positive review and recommendation of our dealership!


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    Awesome place to get a used car.everyone knows what they are doing.esp Paul cohen.good job guys.customer service is great.they make you feel at home.will be coming back and also recommend this place to any body trying to get a reliable used car.thanks guys.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are more than glad to be of service. Thank you for your positive review and recommendation of our dealership!


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  • Very Positive Experience at Fitzgerald Toyota

    Our old Toyota Highland was dying. We had not been car shopping for 15 years and we were dreading it. Then we met Pete Musumeci. Pete helped us na...

    Dealer Response

    Wow, thanks for this great review for Pete and Fitzgerald's Germantown. We are so glad that you are happy with your purchase. Please do not hesi...


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    Our old Toyota Highland was dying. We had not been car shopping for 15 years and we were dreading it. Then we met Pete Musumeci. Pete helped us narrow our search over the phone so when we arrived we were just looking for Rav4s. There were lots of choices of different colors, years, interiors, miles. All seemed to be checked out certified and in good to great condition. Pete patiently explained that they would not deal on price but had set the prices to be low. This seemed to be the case. Some cars were on clearance so even better prices. Pete walked around with us and was there for any questions or clarifications but also left us alone when we needed to confer. It was a very comfortable process. Good information but not too much. Pete was very knowledgable and could always give us more detail if we needed it. His explanation was mostly free of jargon and worked well for me, my wife and out new-driver teenage daughter. We had good test drives on a couple cars and quickly found one we liked. When we went back into the showroom and sat at Pete's desk the process was a bit less fun. He had to go through some service plans and paperwork that was not so interesting and we got bogged down. When talk turned to buying our used car, Pete and his manager quickly made an offer. It was pretty fair for an old car. Took away a big hassle for us. We already had our loan pre-approved so the finance part did not take very long at all. We did have a kind of tedious meeting with a woman who wanted us to buy extras like mats etc. We hadn't eaten lunch and just asked her to go away. Later in the process Pete showed up with some free mats for us which he said he felt should come with a car. Very nice. Pete followed us all through the process even helping us with tags at the end. We know he was selling us a car but we felt he was advocating for us throughout the process. At the end of the day we were done at 4pm which was exactly when Pete told us we would be done 5-1/2 hours earlier. If you had told me I would be at a car dealer that long I would say I would be annoyed, exhausted, ready to go, grrrr. This did feel like a long day and it was, but did not feel like 5-1/2 hours. This was because of Pete. He seemed happy we got a good car for a good price. Sure we could have gotten the same car for even less without a sun roof -- but my wife really wanted the sun roof. Pete helpfully explained we could get a sun roof put in the less expensive car if we wanted. Very helpful (although we did not go that way.) He gassed up the car and made it all ready to go. It was not all perfect. The car we came there to see was gone when we got there. Pete took it head on and said he knew that looked bad and explained what happened. Then he found a better car for us anyway. They had many cars on the lot. Also when it came down to just two cars, one had been in a slight fender bender. Somehow we ended up with that one -- although it was certified so that does not matter -- but the communication was not clear there. Don't know what happened. You do have to listen carefully to everything even when you have a friendly, helpful salesperson like Pete. Buying a car is not fun. Pete almost makes it fun. He seems very trustworthy and if there were glitches it is probably because we were trying to get out of there and we were tired. Overall a very good experience and we are very happy with our car. Fitzgerald is a well run dealership. You can feel good about going there. But try to get Pete if you can. He will help if you dread the car buying process as much as we do! And he will make sure you get a good car at a pretty good price and give you options. We are planning to buy our next car from him.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Wow, thanks for this great review for Pete and Fitzgerald's Germantown. We are so glad that you are happy with your purchase. Please do not hesitate to reach out if you have any questions at all.


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  • Handyman Special

    Thank you to Marielos and Carlos! We purchased a used car and left feeling like we bought a new one. Good customer service with a bonus of detaili...

    Dealer Response

    We appreciate your honest feedback. We're happy to hear you've been well taken care of by our team, and we hope you're enjoying your car. Please l...


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    Thank you to Marielos and Carlos! We purchased a used car and left feeling like we bought a new one. Good customer service with a bonus of detailing the car as well. This is the second time we bought a handyman special from Fitzgerald Auto Mall.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We appreciate your honest feedback. We're happy to hear you've been well taken care of by our team, and we hope you're enjoying your car. Please let us know if there's anything else we can do for you. See you on the road!


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  • I Wish They Never get Another Customer to Rob

    I am not tryin to sound bitter but I wish I could hv given them a 0 star rating! Worst car buying experience of my life, and i hv lived in a 3rd w...

    Dealer Response

    Thank you for sharing your feedback with us. I apologize it is taking some time to receive your title. Carlos and Victor will be in touch with yo...


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    I am not tryin to sound bitter but I wish I could hv given them a 0 star rating! Worst car buying experience of my life, and i hv lived in a 3rd world country. From sales team to repairs to accounting department are borderline crooks. They will tell u exactly what u want to hear to get your sale and then fail to deliver on all the promises. That's only if u follow up with them, cuz they sure won't follow up with u. 1st they tried to overcharge me on repairs for the car, so I took it to another place and that might be trying to hold me hostage. Paid for my vehicle cash and my temp tags have expired and they still won't give me my title. And like I said, I have to call to check and when I do, they have the excuses lined up to give me. Terrible customer service. Worst I have ever experienced!!!!!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for sharing your feedback with us. I apologize it is taking some time to receive your title. Carlos and Victor will be in touch with you soon.


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  • Awesome service!!

    My daughter and I had awesome service. All the gentleman there was completely nice, especially Nery, he was incredibly honest and had great servic...

    Dealer Response

    Thank you, Maria! Hope your daughter enjoys her new ride!


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    My daughter and I had awesome service. All the gentleman there was completely nice, especially Nery, he was incredibly honest and had great service. My daughter had a great first time car buying experience at Fitzgerald. Keep up the great work guys! ¿

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you, Maria! Hope your daughter enjoys her new ride!


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  • Great people

    Great Service Nery was incredibly honest and knowledgeable

    Dealer Response

    Thank you for your kind words.


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    Great Service Nery was incredibly honest and knowledgeable

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for your kind words.


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  • Excellent auto mall for used cars

    My husband and I started our used car search at the Germantown location of Fitzgerald Auto Malls somewhat by accident. We actually intended to tes...

    Dealer Response

    We are ecstatic of your strong recommendation of the staff and dealership! Do not hesitate to call if you need anything. Be safe on the road.


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    My husband and I started our used car search at the Germantown location of Fitzgerald Auto Malls somewhat by accident. We actually intended to test drive a few cars at a nearby dealership. During our visit, sales associate Marielos Sisnado not only convinced us to purchase a vehicle though Fitzgerald, but she was also professional and friendly throughout the entire car buying process. The Fitzgerald team was straightforward and knowledgeable about their products and services. I highly recommend visiting one of the Fitzgerald dealerships to purchase your next vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are ecstatic of your strong recommendation of the staff and dealership! Do not hesitate to call if you need anything. Be safe on the road.


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