Auto Wise of Shelbyville

Reviews

This dealer has no recent reviews and is not rated.

8 lifetime reviews.

  • 5.0 out of 5
    June 19, 2015

    I have bought 4 cars from here in the past 4 years and have always been extremely satisfied. When looking for a vehicle, I don't even think about going... anywhere else. I have bought vehicles for my 2 kids and for my husband & I. This is a very relaxed dealership and there's no pressure. Their prices are reasonable & they do their best to ensure you are satisfied.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks so much for the Positive review. As always we appreciate your business and look forward to the 5th car!! Thanks again, we will see you soon ...- Auto Wise

  • 5.0 out of 5
    October 7, 2014

    Bought a great car at great price looked all over and they were the only one who took the time to help us. Don't have the best credit but I pay my bills... no one else looked past credit score.

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Paul, Thanks so much for the raving review! We enjoyed working with you as well and in the future I look forward to helping you with your next vehi...cle! Thanks again

  • May 24, 2012

    I purchased a Ford F250 diesel 4x4 truck and saved $7000 off retail. I looked every where and was lucky to find Auto Wise. they even let me take the truck... and have it checked out before I purchased it! Im pulling my horse trailer with ease, we love our new truck, and the price we were able to buy it for. Thanks Auto Wise you guys were so easy to deal with.

    4.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Kee Kee, Thanks so much for the business as well as the awesome review. We love dealing with customer like you - and we hope you will remember us wh...en you look for another truck (or any vehicle for that matter). Thanks again, and we look forward to seeing you soon!

  • 3.0 out of 5
    September 20, 2014

    I found a truck online that met the standards I had in mind for purchasing. I made the two hour drive to check out the truck and was satisfied it was what... they claimed it was. I did notice the truck had NEW TIRES on it in the pictures online but very worn tires when I saw it in person. After waiting for hours to work out the deal, phone interruptions, people dropping by and Mike stopping to talk to each one, financing, pricing and all, I failed to mention the tires were not the ones the advertising showed. We found another vehicle that my wife was very interested in and told Mike and Chris we would come back tomorrow morning (Tuesday, 9/16/14) to bring our trade to make the deal. No mention that anyone had conflicting plans. When we arrived Tuesday morning, Mike (the owner) was at an auction in Dayton, OH. We had to wait for him to return because he is the only one that can seal a deal or work out the financing. We were very disappointed that our business meant no more than that to him when we had purchased a 2012 Silverado from him just the day before and were back to purchase a 2012 SUV the following day! When I confronted them about the tires on the truck, (yes, I should have discussed this before sealing the deal the day before) they both acted like they were unsure of what I was talking about until I had Chris bring up his website to view the pictures of my truck to verify the new tires advertised on the truck as a selling point. When Mike finally returned from the auction and I mentioned the tires to him, Chris verified my claim but had suddenly erased that truck from his site. We bought the second vehicle in two days from him and while waiting for the vehicle to return from being inspected, Mike got a phone call he said he had to take. No problem. But when we were ready to leave, Mike was still on this call outside in a chair, three feet from the second vehicle we purchased from him in two days. When we attempted to speak to him and thank him for his help, he never took the phone from his mouth or acknowledged us. That was a SLAP IN THE FACE as for as my wife and I felt. We discussed that for many miles as we made the two hour trip home for the second day in a row. He was very helpful with the financing through a third party and the prices were fair. That isn't in question. Both deals took what seemed like all day when there was no reason for it. We didn't talk him down on either vehicle so there wasn't a lot of time wasted on negotiations. Two 2012 vehicles in two days and Mike couldn't say hold on for a second to his caller to tell us he appreciated our business. I won't return and my wife was more insulted than I was!

    2.0 out of 5
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    4.0 out of 5
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    3.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    David, so sorry for the delay int eh process. I know sometimes things come up but we want you to feel valued and appreciated. I will inform you that... AUTOWISE has gone through a company restructure with new management and things are in much better shape than previously. If time and attention (aside from the tires) where your biggest issue - I urge you to give us a look again in the future, as both of those problems have been remedied. As you know, we have quality vehicles at very reasonable prices and we would love to work with you more efficiently in the future. We do thank you for your business! Best Regards

  • 5.0 out of 5
    July 13, 2012

    I purchased a 2002 Ford Explorer from Mike at Autowise and the buying experience and vehicle were great. The staff is very down to earth, honest and never... gives you the high pressure nonsense that most car dealers throw down. I'm not sure what the guy with the bad review is talking about, but I've sent several people to Autowise and none of them has ever had an issue of being pressured to buy unnecessary add-ons or been mislead in any way. I have taken the Explorer and my family's other vehicles to their service shop for very reasonable repairs when needed and they never try to b.s. me or upsell services that I don't need. You will absolutely love working with Autowise!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We LOVE working with you too! thanks for the raving review. Its customers like you that make work an enjoyable experience. We look forward to conti...nuing that service, and with future car purchased. Thanks again - we hope to see you soon!

  • 5.0 out of 5
    June 17, 2012

    Great Experience!!! The dealer was very helpful and honest. I would definitely recommend this dealer to other car shoppers.

    5.0 out of 5
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    4.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks so much for your business, first and foremost! We also appreciate the review and look forward to servicing your current vehicle as well as hel...ping with any vehicle needs as they come up. Best Regards,

  • 5.0 out of 5
    May 14, 2012

    I'm not sure what the otheI r guy is talking about AutoWise was very professional and had the best customer service I experience out of all the 11 dealerships... went to before I bought from autowise. They were extremely nice and did honor their prices, which I found were not only behind the vehicles retail price but also lowest price on the internet. They were extremely nice and there was no pressure to buy from any of the people I spoke too. At the other dealerships they were all pressuring me to buy on the spot and I never had that feelings from these guys; which made me go back and buy from them. I've had the vehicle for a whiles now and I have not had one problem out of it! They sell excellent quality products. I was just browsing through and saw this comment this guy left and I had to put my own two cents in on the topic. They were great people, with great vehicles, and I will buy my next car from them!

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    WOW - Awesome review. We love doing business with customers like you! As someone who does there research - we appreciate your opinion and we strive ...to provide a comfortable environment with really advantageous vehicles and pricing. We can't wait for you to come back and get another vehicle, or two! As always we have some great Stock on the Lot. Look forward to seeing you soon!

  • 1.0 out of 5
    April 26, 2012

    Give prices they will not honor. Will tell any lie to squeeze an extra dollar out of their customers. Be very weary if buying from these people, and get... the car checked out by a professional.

    1.0 out of 5
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    2.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 5 found this review helpful. Did you?
    Dealer Response

    We are so sorry we couldn't take your offer for the 1985 Buick Century wagon. We don't normally sell our older vehicles, but this was a nice older aut...omobile. We normally sell late model used fleet vehicles, and price our cars very aggressively. I truly wish you the best in your quest for an inexpensive automobile.