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Reviews

4.3
Average based on 225 reviews.
  • Surprising Experience

    Where do I begin? I was bored one day last week and was browsing through the internet building new model cars and looking at the different prices,...


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    Where do I begin? I was bored one day last week and was browsing through the internet building new model cars and looking at the different prices, little did I know that once I typed in my zip code, I would immediately get a phone call from Jersey City Ford regarding my interest on the vehicle I had just built 15 minutes earlier. I answered the phone with no intent of even making an appointment to meet with anyone, but Anthony (their internet specialist) was so lovely, there was no way I would be able to pass an opportunity to speak with him in person. I made an appointment Saturday (September 12, 2015) and again, with no intent of even purchasing anything. I was late for the 9:00am, made it there by 10. I walked in and was immediately acquainted with Elias Statham. From the first moment we spoke, I was intrigued with all he knew about the vehicle I wanted to purchase. He was so funny, attentive, kind and soft spoken. But before we even began to speak about the car, I had told him about my past experience with dealerships in that area, and he assured me that I would have a wonderful experience and walk out of there with a car. I thought he was out of his mind. We even joked that he would have to REALLY impress me. I was there for about 3 hours, test driving the car, talking about aspects of the car, numbers and what I really wanted. Mind you, I was always first in every conversation. Elias then introduced me to the Sales Manager, Jorge Narvaez. We talked numbers for a bit and for once, I truly felt I was being HEARD. After leaving for lunch and having time to think, with no pressure into buying the vehicle, I came back determined to not take the car. I felt that I still didn't have what I wanted. But after working out the numbers again and figuring out the best for both parties, I came to the decision to close the deal. I felt relieved and happy to have been given a chance to speak, to hear what they had to say and to leave the dealership with a peace of mind I did not have with my purchase at Kia in 2014. I know I was given an amazing deal. Signing the papers with Reginald Haynie was a trip! He had me in and out in under 20 minutes. Before I knew it, Elias was in the car with me making sure I knew every aspect of my new 2016 FORD EXPLORER SPORT! AHHH! I can't even believe it! From the bottom of my heart, I'd like to thank all at Jersey City Ford especially the four men I mentioned in my review for a surprising, yet wonderful car buying experience! I drove out the lot with a brand new car, money in my pocket and new friends that I know will always want my experience at Ford to be a good one and safe with my vehicle! Thank you for caring!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Nightmare experience

    On October 26th, I purchased my vehicle (lease buy out) at Jersey City Ford. I chose to finance the buy out through another lender because at the ...


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    On October 26th, I purchased my vehicle (lease buy out) at Jersey City Ford. I chose to finance the buy out through another lender because at the time I went to the dealership to discuss (10/7) buying out the finance rep refused to make me an offer. At the time I signed, the dealer had the check from my financing company and had stated they ordered a payoff statement from Ford Credit who was the current lien holder. I left the dealership with temporary plates that were valid through 11/26/2015. For the past few days I have been calling the dealership to inquire as to the status of my plates. Each time I was told the plates weren't ready yet because they had not received the title from Ford Credit. So today I called Ford Credit, only to find out that they had not been paid off. I was now also delinquent on my monthly payment to them. I am a Branch Manager of a Mortgage Lender. I have made repeated requests to speak to managers, and never get calls. I am usually told to call back and ask. I leave messages, no one returns calls. My next issue is the temporary plate expires on 11/26 which is thanksgiving. I will be unable to drive my car too or from work. I can't use my wife's car, as she we have 2 young children who need to get to school and a 75 year old mother-in-law that is in ailing health and has doctor appointments.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • great service, courteous staff

    Very pleased with my purchase of a ford escape, Cheeky the sales manager was very helpful from the start, everything went off very smooth and also...

    Dealer Response

    Thank you for your kind words and for being a loyal customer!


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    Very pleased with my purchase of a ford escape, Cheeky the sales manager was very helpful from the start, everything went off very smooth and also the sales girl Rihanna was equally helpful, would recommend all my friends and family to shop only at this ford location.I give them 5 stars

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your kind words and for being a loyal customer!


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