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Reviews

Average Ratings

4.3
Average based on 225 reviews.
  • Surprising Experience

    Where do I begin? I was bored one day last week and was browsing through the internet building new model cars and looking at the different prices,...


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    Where do I begin? I was bored one day last week and was browsing through the internet building new model cars and looking at the different prices, little did I know that once I typed in my zip code, I would immediately get a phone call from Jersey City Ford regarding my interest on the vehicle I had just built 15 minutes earlier. I answered the phone with no intent of even making an appointment to meet with anyone, but Anthony (their internet specialist) was so lovely, there was no way I would be able to pass an opportunity to speak with him in person. I made an appointment Saturday (September 12, 2015) and again, with no intent of even purchasing anything. I was late for the 9:00am, made it there by 10. I walked in and was immediately acquainted with Elias Statham. From the first moment we spoke, I was intrigued with all he knew about the vehicle I wanted to purchase. He was so funny, attentive, kind and soft spoken. But before we even began to speak about the car, I had told him about my past experience with dealerships in that area, and he assured me that I would have a wonderful experience and walk out of there with a car. I thought he was out of his mind. We even joked that he would have to REALLY impress me. I was there for about 3 hours, test driving the car, talking about aspects of the car, numbers and what I really wanted. Mind you, I was always first in every conversation. Elias then introduced me to the Sales Manager, Jorge Narvaez. We talked numbers for a bit and for once, I truly felt I was being HEARD. After leaving for lunch and having time to think, with no pressure into buying the vehicle, I came back determined to not take the car. I felt that I still didn't have what I wanted. But after working out the numbers again and figuring out the best for both parties, I came to the decision to close the deal. I felt relieved and happy to have been given a chance to speak, to hear what they had to say and to leave the dealership with a peace of mind I did not have with my purchase at Kia in 2014. I know I was given an amazing deal. Signing the papers with Reginald Haynie was a trip! He had me in and out in under 20 minutes. Before I knew it, Elias was in the car with me making sure I knew every aspect of my new 2016 FORD EXPLORER SPORT! AHHH! I can't even believe it! From the bottom of my heart, I'd like to thank all at Jersey City Ford especially the four men I mentioned in my review for a surprising, yet wonderful car buying experience! I drove out the lot with a brand new car, money in my pocket and new friends that I know will always want my experience at Ford to be a good one and safe with my vehicle! Thank you for caring!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Nightmare experience

    On October 26th, I purchased my vehicle (lease buy out) at Jersey City Ford. I chose to finance the buy out through another lender because at the ...


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    On October 26th, I purchased my vehicle (lease buy out) at Jersey City Ford. I chose to finance the buy out through another lender because at the time I went to the dealership to discuss (10/7) buying out the finance rep refused to make me an offer. At the time I signed, the dealer had the check from my financing company and had stated they ordered a payoff statement from Ford Credit who was the current lien holder. I left the dealership with temporary plates that were valid through 11/26/2015. For the past few days I have been calling the dealership to inquire as to the status of my plates. Each time I was told the plates weren't ready yet because they had not received the title from Ford Credit. So today I called Ford Credit, only to find out that they had not been paid off. I was now also delinquent on my monthly payment to them. I am a Branch Manager of a Mortgage Lender. I have made repeated requests to speak to managers, and never get calls. I am usually told to call back and ask. I leave messages, no one returns calls. My next issue is the temporary plate expires on 11/26 which is thanksgiving. I will be unable to drive my car too or from work. I can't use my wife's car, as she we have 2 young children who need to get to school and a 75 year old mother-in-law that is in ailing health and has doctor appointments.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • great service, courteous staff

    Very pleased with my purchase of a ford escape, Cheeky the sales manager was very helpful from the start, everything went off very smooth and also...

    Dealer Response

    Thank you for your kind words and for being a loyal customer!


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    Very pleased with my purchase of a ford escape, Cheeky the sales manager was very helpful from the start, everything went off very smooth and also the sales girl Rihanna was equally helpful, would recommend all my friends and family to shop only at this ford location.I give them 5 stars

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your kind words and for being a loyal customer!


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  • happy purchase

    Very happy with purchase,Cesar who is new to the business, was very helpful and pleasant. Very knowledgeable about the mustang I bought.AND a big ...

    Dealer Response

    Thank you for your review! Enjoy your new car.


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    Very happy with purchase,Cesar who is new to the business, was very helpful and pleasant. Very knowledgeable about the mustang I bought.AND a big shout out TO LUIS CHEEKY TAVAREZ for treating me like family,very helpful and courteous. ...thanks

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your review! Enjoy your new car.


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  • A great deal

    In my process of deciding about a car I had considered those advertized companies offering all sorts of deals, then I came to realization of deali...

    Dealer Response

    I am glad you had a wonderful experience. Thank you for your positive feedback.


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    In my process of deciding about a car I had considered those advertized companies offering all sorts of deals, then I came to realization of dealing with a proven dealership, that I dealt with since the 90's. Finding a familiar face (Rocco) in the service dept he connected me with Ken who started the process, and with Luis gave me a great deal from trade in to lease. The process moved along with minimal amount of time and the degree of professionalism was above reproach. The faces may have changed but the principle of good business and good deals has carried through, and I'm glad I came back.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    I am glad you had a wonderful experience. Thank you for your positive feedback.


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  • Good experience

    To be my first time leasing my Fusion in this dealer was very pleasent the process Mohamed was a very good sales guy he made smooth the process an...

    Dealer Response

    Thank you for your words. Hope you are enjoying your new fusion.


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    To be my first time leasing my Fusion in this dealer was very pleasent the process Mohamed was a very good sales guy he made smooth the process and he satisfied my needs specially with my monthly payments Cheeky (luis) been very helpful with any of my needs thanks for you kindness and warm I recommended thanks once again

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your words. Hope you are enjoying your new fusion.


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  • Don't Bother

    This is the worst dealership. I turned in my car and leased another. It was my first time there. The salesman left me sitting for 1.5 hours to go ...

    Dealer Response

    Hello, Please accept my apologies for any problems you encountered on the purchase of your new vehicle.Contact me immediately so I can resolve wha...


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    This is the worst dealership. I turned in my car and leased another. It was my first time there. The salesman left me sitting for 1.5 hours to go into Finance to sign. When I finally had enough and got up to leave, he and another salesman got loud saying I wasn't waiting that long. I was walking out and of course they took me straight into finance. The car has had problems since I bought it home. I have called the salesman 5 times. He didn't call back. I finally called the service department and was told by some rude girl with a thick thick accent that she needed the vin number before I could speak to anyone. I told her I was on the highway and needed to speak to someone. She hung up on me. I wrote to Ford and still have not heard anything back. Go anywhere but to this dealership. They are the worst.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello, Please accept my apologies for any problems you encountered on the purchase of your new vehicle.Contact me immediately so I can resolve what ever issue you are having with your vehicle. My goal is to have you completely satisfied.Doug Hansson G.M


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  • Terrible, incompetent service

    This is an absolutely terrible dealership. I leased a car from them in 2013. The process took 6 hours! The sales representative and the GM of the ...

    Dealer Response

    Hello Mr.Mitrikov, Please accept my apologies for any problems you encountered on the purchase of your new vehicle. I am the new GM and would like...


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    This is an absolutely terrible dealership. I leased a car from them in 2013. The process took 6 hours! The sales representative and the GM of the dealership that sold me the car have both been subsequently fired. My lease expires shortly and I asked them to send me a copy of my lease. I was talking to Christina. She explained that according to internal policies, she could not do that, but if I came to the office, she would be able to give me a physical copy. We agreed on a day and a time, I drove out of my way to the dealership. Christina was not there and no one there had ANY idea about my request. The GM was looking at his phone and seemed completely unimpressed by the fact that Christina just wasted 2 hours of my time. I would never recommend this dealership to a friend -- terrible customer service.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Mr.Mitrikov, Please accept my apologies for any problems you encountered on the purchase of your new vehicle. I am the new GM and would like you to contact me personally to resolve any other outstanding issues still not resolved. Doug Hansson G.M


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  • Great service; clean facilities...

    I received excellent service when I went to redeem a coupon last year so I decided that this would be the best dealer to do business on a continua...


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    I received excellent service when I went to redeem a coupon last year so I decided that this would be the best dealer to do business on a continual basis. While having my car looked at in the service department I went to see what was on the showroom floor. I saw a Ford Fusion that caught my eye. The salesman, Jean Carlos Brea, came over and said he could get me into that car. The manager came over and said that they would work up a deal if I would agree to buy the car. I didn't think it would happen so I agreed. They did it and now I'm driving a fully loaded Ford Fusion. Thanks Jersey City Ford and Jean Carlos Brea.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • THEY MAKE IT HAPPEN !! June 28,2014

    I bought my 1st car at Jersey City Ford and I have to say the experience and service was excellent. I was recommend to see Steven Cruz. I spoke to...


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    I bought my 1st car at Jersey City Ford and I have to say the experience and service was excellent. I was recommend to see Steven Cruz. I spoke to Steven on the phone a couple of days before I went in I was a bit optimistic because of my credit and didn’t want to be embarrass Steven assure me that “He will make it happen” so I made the appt as soon as I got there Steven was ready for me, I saw the car I wanted, we went for a test drive Steven didn’t rush me back told me everything about the car and all its features so we when got back we went to do business. HE REALLY DID MAKE IT HAPPEN !!! I love my Ford Fiesta Hatchback. OH and I got a little more than expected for my old car which shock me, lol. I really appreciate Steven for helping me during the process of buying my fabulous car. A special thanks to Leo the best finance person ever. He helped work out numbers to make everything affordable. Luis Cheekie Taverez the funny, happy general manager there came and thank me for purchasing a car and gave me a full tank plus a free oil change. Everyone at Jersey City Ford are excellent people to deal with. Highly, most defiantly will recommend my peeps to go there. THEY REALLY MAKE IT HAPPEN !!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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