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|Sales||9:00 AM - 6:00 PM|
|Service||8:00 AM - 2:00 PM|
|Mon||9:00 AM - 9:00 PM|
|Tue||9:00 AM - 6:00 PM|
|Wed||9:00 AM - 9:00 PM|
|Thu||9:00 AM - 6:00 PM|
|Fri||9:00 AM - 9:00 PM|
|Sat||9:00 AM - 6:00 PM|
|Mon||7:00 AM - 6:00 PM|
|Tue||7:00 AM - 6:00 PM|
|Wed||7:00 AM - 6:00 PM|
|Thu||7:00 AM - 6:00 PM|
|Fri||7:00 AM - 6:00 PM|
|Sat||8:00 AM - 2:00 PM|
Ray was a very pleasant person to work with. No pressure on the sale. He answered all of our questions. Showed me all the features on the vehicle....
Ray was a very pleasant person to work with. No pressure on the sale. He answered all of our questions. Showed me all the features on the vehicle. Just made it as easy as possible to purchase a vehicle.
I arrived around 7:30 pm on a Wednesday, unaware that their hours changed in the winter. John Johnston helped me out anyway and test drove two veh...
I arrived around 7:30 pm on a Wednesday, unaware that their hours changed in the winter. John Johnston helped me out anyway and test drove two vehicles with me. He asked me my price range and didn't show me anything that didn't fit into it. This was the second car that I have bought at this dealership and I'll continue to go back there as they've always treated me fairly.
Update 12-15-16: After several calls, it was decided that it would be best for all parties for me to return the car and receive my down payment ...
I wanted an explanation from management why my wife and I were getting calls 9 minutes apart rather than giving us an appropriate amount of time t...
This situation holds to the clich¿¿, ¿¿¿You can¿¿¿t win for losing.¿¿¿ 1. The lender required verification from his wife, hence the phone cal...
Update 12-15-16: After several calls, it was decided that it would be best for all parties for me to return the car and receive my down payment back. All of this did happen without any further issues. I had a chance to speak with the Finance Manager and he was respectful and explained the bad situation and how it happened. Turned out to be a miscommunication that I can understand how it happened. I appreciate the time he took to explain the situation. I told him that there were no ill feelings toward him. As I explained to the Finance Manager, the personal attack and the blatant disrespect the GM showed me during this process is the heart of the reason why this situation exploded and ultimately ended the way it did. That part of my original review remains unchanged. Original Review 12-7-17: Stay as far away from this dealership as you possibly can. They don't care about you, only your money. I have had nothing but issues with them. If there is a problem, even if it's one they created, be ready for harassing phone calls less than 10 minutes apart. The GM only cares about money and will talk down to you, belittle you, and be down right disrespectful. There are plenty of other Toyota dealers, find a different one to do business with. I wish I had.
I wanted an explanation from management why my wife and I were getting calls 9 minutes apart rather than giving us an appropriate amount of time to respond to their request to contact them to resolve the issue. A simple explanation and apology would have been sufficient. However, the GM never seemed interested in hearing my concerns and explaining what happened and fixing the issues. He was only concerned with my wife contacting the lender immediately and ignored my multiple inquiries as to specifically what he was going to do to address our concerns. After I told him that it was unacceptable for us to be contacted twice in a 9 minute span and 5 times in 2 hours, he suggested that I was being too sensitive... The GM said "You are a grown man. You need to grow up and not be so sensitive." I hung up on him at that point and contacted Toyota management.
This situation holds to the clich¿¿, ¿¿¿You can¿¿¿t win for losing.¿¿¿ 1. The lender required verification from his wife, hence the phone calls. ¿¿¿Bigrustyjc¿¿¿ wouldn¿¿¿t allow the lender to talk to the wife (whose name was also on the loan). He was upset that our finance manager was calling and leaving messages for his wife to call the lender. ¿¿¿Bigrusyjc¿¿¿ wanted to speak FOR her, and the lender was not ok with that. 2. ¿¿¿Bigrustyjc¿¿¿ complained to Toyota (not our dealership) about something on the vehicle. He never spoke to his salesperson or a member of Ackerman Toyota. So, our General Manager tried to call him to attempt to resolve the issue. ¿¿¿Bigrustyjc¿¿¿ was mad because he got ¿¿¿more¿¿¿ calls. 3. Given the issues with this situation: not being able to call to resolve the issue, couldn¿¿¿t get financed because lender wasn¿¿¿t able to verify the wife¿¿¿s information with her, (Our GM offered for ¿¿¿Bigrustyjc¿¿¿ to return the car and we could part ways. He accepted this offer). Sadly even this resolution didn¿¿¿t satisfy ¿¿¿Bigrustyjc¿¿¿. It is always in our best interest to make sure our customers are happy with their purchase and their experience at Ackerman Toyota. In this case, it was impossible; every attempt we made to help just made him angrier.