I have bought many cars and each time it is such a painful experience in trying to negotiate a great deal. If you have all the time in the world then ...stick to the traditional car dealer. Rick at VCH is very quick in responding back and answering all your questions. He has been in the car business for most of his life and he knows all the ins and out. I think if you want to have a great experience with at VCH then you need to know the exact model and color then Rick will be able to find it. I plan to buy more cars through VCH.