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We bought a Mercedes car at this dealership on September 1st and traded in a z06 corvette. Paid the difference in cash and walked out with a beautiful... car. Today October 10, 2018 we received a letter from an attorney stating that this dealership bounced the check they gave the seller and we need to call them back to work something out with the car.
I purchased a 2013 M5 from Lake Norman LLc on August 27, 2018. They stated they would be filing the tax tag and title and permanent plate would be mailed... to in a week or two. They also stated they would send me a replacement BMW roundel for the cracked one on the trunk. I did receive this but it is the incorrect one for my vehicle make and model. Approximately 1 week prior to the 30 temporary plate expiring I started calling the business asking when I could expect to receive the permanent plate as the temporary one was about to expire and I didn’t want to have a car I couldn’t drive due to the expired tag. They informed me that it would be on its way and assured me it would be to me before the expiration date. They took my phone number and said they would call me back. The days approaching the expiration date I called numerous times and they assured me that it would be here again. They stated they actually worked on it the day before I called and that the plate would be to them the fallowing day (Friday, 8/23/18) and that I would have the plate by Monday (8/26/18) and that I had a 15 day grace period after the expiration date anyways. Monday came and went without the plate arriving. I tried calling multiple times and nobody answered. Wednesday October 3rd, after mail had run for the day and I still did not have the plate I Google mapped the area and called the tire store next door and asked them if they were still in business as it’s a 2 hour drive for me. They informed me that all the cars had left the lot. At this point I went to my local police department in Forsyth County to see what my course of action should be and to verify that the car was not stolen by chance. They ran the vin number and it came back fine. I then went to the local DMV to see if I could pay again for the registration, taxes and tags since the vehicle needed to be registered anyways at this point and I would worry about solving the issue with Lake Norman Imports after. The local DMV tried to pull the vehicle up and nothing was in their system. I was informed I could not register the car with either a permanent tag or a temporary tag. They directed me to the License theft and fraud department. I left a message with Officer Norwood regarding the issue. The fallowing day Thursday 8/27/18 I went to my Allegacy FCU which is both my bank and loan provider for the vehicle and asked if they had received the title for the vehicle they had loaned me the money for. They informed me that they had not received it yet but where aware of the issue. At this point I was stuck paying for a vehicle that I couldn’t register or drive and didn’t have a title anyone could locate. I paid a fair amount of money for taxes, tags and title along with Lake Norman LLC’s $499 document fee in which they never satisfied. I now have a $500+ payment plus insurance on a vehicle I cannot drive or sell if I wanted to. I also incurred additional costs after the purchase of the vehicle. The sales representative informed me that the car had thoroughly been gone through and their where no issues on the vehicle either cosmetically or mechanically. I had to replace the onboard display, button for rear air conditioning, battery, update the vehicle with the latest software version and after a multipoint inspection done at my local BMW dealership they informed me that the driver side front wheel was bent and would need to be replaced and the wheels where around $1,200. These item total dollar amount on top of the initial cost of the vehicle, if informed about before purchase, would have made me reconsider purchasing the vehicle and I would have continued my search elsewhere.
Lake Norman Imports has renewed my faith in used car dealers. I had searched vehicles high and low up and down the east coast, and was practically about... to concede that the car of my dreams was not available in my price range with relatively low miles. I performed one last ditch search, and finally located a beauty of a car at Lake Norman Imports. I submitted an email request for more information, and received a call back from Joe Whiton the next morning. Since I live roughly 500 miles from their lot, we began our dialogue by phone and email which would go on for a week, and Joe was always available to answer each and every question about the vehicle and their dealership. We were able to arrive at a great deal on the purchase price of the new vehicle, a comprehensive warranty and the trade in value of my current vehicle was predetermined over the phone. Joe is extremely knowledgeable, and strives for excellent customer service and you will gather that from the first moment you speak with him. He is very passionate about cars, and it shows. Purchasing a car sight unseen, and given the distance of 500 miles from their dealership, this is not a transaction for the faint of heart to say the least. Because of the level of trust I had in Joe, and their dealership, I agreed to drive down the following weekend and felt confident this was a sound deal. They went the extra mile for me as I miscalculated the amount of time my drive would take to reach their lot that Saturday, and Joe and Chance waited an extra 2.5 hours for me past their closing time!! Once I finally arrived, they came to greet me outside, and the car was parked right in front of their shop…the car was immaculate, and even better in person than I expected. They are also extremely honest and pointed out a small repair that was needed, and agreed to pay for it without question. This positive buying experience was a first for me, and in addition to Joe’s high marks on service, Lake Norman was able to provide a fantastic financing option with a super low rate…better than my credit union could provide. I would absolutely recommend them to anyone looking for a great vehicle, reasonably priced and backed by their level of commitment and integrity. In the past I have had negative experiences with used car dealers and I’m typically a very skeptical consumer, but Lake Norman proved to me that good car dealers still exist. I couldn’t be happier with my vehicle post-sale, and they will continue to get my business and referrals.
Bought a 2017 Porsche Macan and all went well up until I did not receive title. I contacted the dealer by mobile several times without a response. I finally... received an email from Joe Whiton staying that the office manager was expecting the title any day from the original owner. Another week went by without title or response. Today I received a letter from an attorney stating that Lake Norman purchased the vehicle with a bad check!! In other words Lake Norman never paid for the car but took my cash. So now I have a car without a title and the original owner has a bad check. Please stay away from dealer at least until the owners are in jail!!
Absolutely HORRIBLE experience. I am on day 70 of waiting for my title and registration! The car was obviously not ready to be sold. And now, they won’t... answer calls??? I would HIGHLY HIGHLY not recommend using this “high class” dealer!
I bought a Bentley car from them 6 weeks ago . My ever worse experience. No License plate so far, windshield water pump spray is not working, both batteries... need replacement, all the 4 tires need a balance. I told them a bout these issues from the day of purchase but hopeless they did nothing,only excuses. Take my advice,never buy a car from them other wise you will face the same issue.
The people there are so friendly and made the car buying a enjoyable thank you chance for a great experience. when we decide to trade again it will be... from lake Norman imports
I purchased a 2015 Range Rover over the internet from Lake Norman Imports LLC. A transaction of this nature is fraught with risk and anxiety due to the... money involved. However, in dealing with Chance B, at Lake Norman Imports, all my fears were quickly dispelled. Chance dealt with me in a very straightforward and transparent manner and made the whole transaction seamless, less time-consuming and much more enjoyable than buying in-person at a local dealership!! Really, this was the smoothest, quickest and most enjoyable car purchase I have ever made. I highly recommend Lake Norman Imports. You can completely trust what they tell you, know their vehicle descriptions are spot-on and take comfort in the fact that their behaviors before, during and after the sale are consistent and above reproach. Dave F - Sammamish, WA
AWESOME Experience!!! I have purchased many cars throughout the years, but I have Never been given this Great kind of friendly, honest, helpful, and Professional... service. Chris and Garett treated me with the Greatest Experience EVER!!! They have called to see if I'm Happy with my new ride, Mercedes-Benz Convertible Roadster! Happy doesn't get it, I am Over the Moon with the car and Lake Norman Imports!!! They know their cars and there is no run around. It is solid TRUTH! I have just added to my family with these wonderful gentlemen! I can't thank you enough! If you're looking for a new car, please stop looking, just go to Lake Norman Imports. I promise! You will love the experience and find your dream car at the same time. Thanks again Chris and Garrett. Rated 100+ Stars!!!
I had been looking for a used Bentley for a gift to give my wife for our 21st wedding anniversary. I contacted Lake Norman Imports after looking at a... 2007 Bentley they had on their website. I had never bought an import car before and did not know much about them. I initially spoke with Garrett and then Garry. They were both very helpful and answered all my questions without any sales pressure. I bought the car over the telephone without going to the dealership or even seeing the car in person. Garry assured me of the quality and excellent condition of the car and believe me he delivered on his promises. I live about 4 hours away and he actually had a driver meet me halfway the next day to pick it up. Everything Garry told me was 100% accurate and I am 100% satisfied with this experience. If you are in the market for any car on their lot, I would urge to at least give them a shot at earning your business. They have certainly earned mine and I will buy here again! Kevin Bullard