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|Sales||9:00 AM - 6:00 PM|
|Mon||9:00 AM - 6:00 PM|
|Tue||9:00 AM - 6:00 PM|
|Wed||9:00 AM - 6:00 PM|
|Thu||9:00 AM - 6:00 PM|
|Fri||9:00 AM - 6:00 PM|
|Sat||9:00 AM - 3:00 PM|
Lake Norman Imports has renewed my faith in used car dealers. I had searched vehicles high and low up and down the east coast, and was practically...
Lake Norman Imports has renewed my faith in used car dealers. I had searched vehicles high and low up and down the east coast, and was practically about to concede that the car of my dreams was not available in my price range with relatively low miles. I performed one last ditch search, and finally located a beauty of a car at Lake Norman Imports. I submitted an email request for more information, and received a call back from Joe Whiton the next morning. Since I live roughly 500 miles from their lot, we began our dialogue by phone and email which would go on for a week, and Joe was always available to answer each and every question about the vehicle and their dealership. We were able to arrive at a great deal on the purchase price of the new vehicle, a comprehensive warranty and the trade in value of my current vehicle was predetermined over the phone. Joe is extremely knowledgeable, and strives for excellent customer service and you will gather that from the first moment you speak with him. He is very passionate about cars, and it shows. Purchasing a car sight unseen, and given the distance of 500 miles from their dealership, this is not a transaction for the faint of heart to say the least. Because of the level of trust I had in Joe, and their dealership, I agreed to drive down the following weekend and felt confident this was a sound deal. They went the extra mile for me as I miscalculated the amount of time my drive would take to reach their lot that Saturday, and Joe and Chance waited an extra 2.5 hours for me past their closing time!! Once I finally arrived, they came to greet me outside, and the car was parked right in front of their shop…the car was immaculate, and even better in person than I expected. They are also extremely honest and pointed out a small repair that was needed, and agreed to pay for it without question. This positive buying experience was a first for me, and in addition to Joe’s high marks on service, Lake Norman was able to provide a fantastic financing option with a super low rate…better than my credit union could provide. I would absolutely recommend them to anyone looking for a great vehicle, reasonably priced and backed by their level of commitment and integrity. In the past I have had negative experiences with used car dealers and I’m typically a very skeptical consumer, but Lake Norman proved to me that good car dealers still exist. I couldn’t be happier with my vehicle post-sale, and they will continue to get my business and referrals.
I’ve purchased vehicles from a used car lot, an auction, and brand new from a Mercedes dealership. But this was by far the best car buying experie...
I’ve purchased vehicles from a used car lot, an auction, and brand new from a Mercedes dealership. But this was by far the best car buying experience I’ve ever had! Disclaimer: I purposely did not write a review for almost 1 year after signing the papers and guess what…I’m just as excited today about the purchase and experience as I was the day I bought from Lake Norman Imports!! We have a boat on Lake Norman and for years drove past this dealership. You couldn’t help but to stop to take a peak every few months because of all the cool cars on the lot. They have the absolute best luxury vehicle collection of anyone I know. Everything is in excellent condition and more affordable than competitors. All the reviews online are amazing, which is very rare in this industry. And just as important, they have the best customer service team EVER. Honest, friendly, down-to-earth people. After doing much research and having horrible experiences with others, I picked up the phone, called Lake Norman Imports and Garrett Beam answered. I told him I was on the market for a white 2013 Range Rover Sport HSE with tan leather, the 2-toned chocolate dash board, around 50,000 miles or less for $40K’ish. I said “If you find that for me, I will buy it.” He said he would find me that vehicle and sure enough, not even 1 week later he called to say a former customer of theirs that bought the exact RR I wanted was coming to trade up for a new one - WOW! I bought the Rover the same day I test drove it. I’ve pinged Garrett throughout the year for this and that and he always delivers. They changed my rims to ones I liked better. They service my car. Let me drive another car off the lot if I need to run errands. Set me up at a desk so I can work from there. Offer bottled water or soda each visit. Washes my car too. Once, I accidentally left some birthday cupcakes at the dealership. Ricky drove them to the restaurant I was at just in time for our celebration. Garry is fun to talk to when hanging out there. Joe helped walk me through a minor mechanical issue by phone and I was able to fix it myself. And if that’s not enough, the dogs that run around inside are the cutest (and wear bow ties)! See, this wasn’t a onetime transaction. This is a relationship throughout the ownership of this vehicle. A lifelong customer, J-ROVER
This place is great! Had no clue what I was getting myself into when going to this place from out of town. I dove all the way from Atlanta and whe...
This place is great! Had no clue what I was getting myself into when going to this place from out of town. I dove all the way from Atlanta and when I arrived they had the car sitting out front for me and looking sharp! I would make this drive for everyone of my cars! Thank you so much Garrett and Lake Norman Imports for the great experience! I love my Range Rover!