Lake Norman Imports has renewed my faith in used car dealers. I had searched vehicles high and low up and down the east coast, and was practically abo
ut to concede that the car of my dreams was not available in my price range with relatively low miles. I performed one last ditch search, and finally located a beauty of a car at Lake Norman Imports. I submitted an email request for more information, and received a call back from Joe Whiton the next morning. Since I live roughly 500 miles from their lot, we began our dialogue by phone and email which would go on for a week, and Joe was always available to answer each and every question about the vehicle and their dealership. We were able to arrive at a great deal on the purchase price of the new vehicle, a comprehensive warranty and the trade in value of my current vehicle was predetermined over the phone. Joe is extremely knowledgeable, and strives for excellent customer service and you will gather that from the first moment you speak with him. He is very passionate about cars, and it shows. Purchasing a car sight unseen, and given the distance of 500 miles from their dealership, this is not a transaction for the faint of heart to say the least. Because of the level of trust I had in Joe, and their dealership, I agreed to drive down the following weekend and felt confident this was a sound deal. They went the extra mile for me as I miscalculated the amount of time my drive would take to reach their lot that Saturday, and Joe and Chance waited an extra 2.5 hours for me past their closing time!! Once I finally arrived, they came to greet me outside, and the car was parked right in front of their shop…the car was immaculate, and even better in person than I expected. They are also extremely honest and pointed out a small repair that was needed, and agreed to pay for it without question. This positive buying experience was a first for me, and in addition to Joe’s high marks on service, Lake Norman was able to provide a fantastic financing option with a super low rate…better than my credit union could provide. I would absolutely recommend them to anyone looking for a great vehicle, reasonably priced and backed by their level of commitment and integrity. In the past I have had negative experiences with used car dealers and I’m typically a very skeptical consumer, but Lake Norman proved to me that good car dealers still exist. I couldn’t be happier with my vehicle post-sale, and they will continue to get my business and referrals.
I found Lake Norman Imports on Car Guru, I was looking for another vehicle BMW to be exact and once I saw their page I could not leave. I looked at tw
o other dealers pages just to make a honest assessment, but went right back to Lake Norman. I called and talked with Joe and he had the vehicle out front waiting for me. he was very thorough with me he explain all the features about this vehicle pricing and financing. He encourage me to take the ULTIMATE DRIVING EXPIERANCE yes that's right BMWs FLAG SHIP 750Li clearly blown away. Lake Norman has a fleet of LUXERY VEHICLES that do not disappoint. Pricing was right on time no gauging just straight up HONEST MAN / WOMAN business. I was so impressed with their overall Customer and vehicle satisfaction that I gave them my word that I would be back the next day to buy the vehicle just had to call my bank it was closing time. Remind you I stayed 189 miles from their dealership but that didn't stop me. the BMW 750Li is in my garage right now. Lake Norman and its entire STAFF are GREAT PEOPLE to know and have the ULTIMATE CAR BUYING EXPIERANCE WITH. I will for whatever reason in the future have to buy a car I will definitely go back to Lake Norman. By the way the BMW looks, smell and drives like it came from the factory. Also they take care of maintenance of the vehicle they sell so you don't have to get ripped off by the Dealerships with high maintenance prices when its time to get your vehicle serviced.
I was in the market to replace a new BMW that was totaled in an accident and happened up Lake Norman Imports. I told Chance I was interested in a spo
rts convertible and he happened to have a SL 550 on the lot. I was immediately offered a test drive and Chance did a great job of explaining the features on the car while I was driving. I was also very serious about a new Corvette Grand Sport and told Chance I was evaluating the Mercedes against the Vette. There was no pressure at all to make a decision and he just said to call him if I had any questions. When I went to drive the GrandSport the dealership refused to let me drive the vehicle without signing a contingent purchase agreement! I immediately walked out the door and emailed Chance that he just sold the Mercedes. The actual purchase was extremely smooth with no surprises. I can't say enough about how easy this transaction was to consummate. Don't hesitate to purchase anything from Lake Norman Imports, you will be treated fairly and like one of the family. A unique car buying experience compared to the mega dealers in the Charlotte metro area.
I’ve purchased vehicles from a used car lot, an auction, and brand new from a Mercedes dealership. But this was by far the best car buying experience
I’ve ever had! Disclaimer: I purposely did not write a review for almost 1 year after signing the papers and guess what…I’m just as excited today about the purchase and experience as I was the day I bought from Lake Norman Imports!! We have a boat on Lake Norman and for years drove past this dealership. You couldn’t help but to stop to take a peak every few months because of all the cool cars on the lot. They have the absolute best luxury vehicle collection of anyone I know. Everything is in excellent condition and more affordable than competitors. All the reviews online are amazing, which is very rare in this industry. And just as important, they have the best customer service team EVER. Honest, friendly, down-to-earth people. After doing much research and having horrible experiences with others, I picked up the phone, called Lake Norman Imports and Garrett Beam answered. I told him I was on the market for a white 2013 Range Rover Sport HSE with tan leather, the 2-toned chocolate dash board, around 50,000 miles or less for $40K’ish. I said “If you find that for me, I will buy it.” He said he would find me that vehicle and sure enough, not even 1 week later he called to say a former customer of theirs that bought the exact RR I wanted was coming to trade up for a new one - WOW! I bought the Rover the same day I test drove it. I’ve pinged Garrett throughout the year for this and that and he always delivers. They changed my rims to ones I liked better. They service my car. Let me drive another car off the lot if I need to run errands. Set me up at a desk so I can work from there. Offer bottled water or soda each visit. Washes my car too. Once, I accidentally left some birthday cupcakes at the dealership. Ricky drove them to the restaurant I was at just in time for our celebration. Garry is fun to talk to when hanging out there. Joe helped walk me through a minor mechanical issue by phone and I was able to fix it myself. And if that’s not enough, the dogs that run around inside are the cutest (and wear bow ties)! See, this wasn’t a onetime transaction. This is a relationship throughout the ownership of this vehicle. A lifelong customer, J-ROVER
This place is great! Had no clue what I was getting myself into when going to this place from out of town. I dove all the way from Atlanta and when I
arrived they had the car sitting out front for me and looking sharp! I would make this drive for everyone of my cars! Thank you so much Garrett and Lake Norman Imports for the great experience! I love my Range Rover!
Very bad service with everyone having anger problems
We had a wonderful experience shopping at Lake Norman Imports for our used car. The customer service is exceptional and we are thrilled with our used
Everyone at the dealership was very friendly and helpful. I worked with Garrett and Gary, both stand up guys. I will be back to buy another car from t
Great dealership. Gary and Garrett took very good care of me. I really appreciate that they delivered the car because it would have taken me several
more days to work out a way to pick it up.
This was by far the BEST vehicle purchase experience we have ever encountered. We inquired about our BMW X5 on line over the weekend and Joe responde
d to us on Monday morning. I checked out the vehicle later that day and then brought my wife to see it. Joe was very patient, extremely knowledgeable and very helpful. We bought a 2013 BMW X5 and he spent quality time going over all the vehicle has to offer. Again, extremely knowledgeable about this vehicle. Joe made this buying experience pleasant, quick and down right fun!!! Thank You Joe!!!