Reviews
I booked an appointment with the service department of
I booked an appointment with the service department of Schicker for a warranty issue on my new Ford weeks in advance. I arrived for my 7 a.m. appointment and was told by service rep Dave Chandler that they were running 48 hours behind and that I would have to leave my car for two days, minimum. I told him that was unacceptable. He said, "I'm just telling you how it is." A statement he repeated several times. This is a huge contrast to their Quick Lane service which has always been excellent, I was told to take his offer or go. I went. I do not recommend this dealership.
I booked an appointment with the service department of
I booked an appointment with the service department of Schicker for a warranty issue on my new Ford weeks in advance. I arrived for my 7 a.m. appointment and was told by service rep Dave Chandler that they were running 48 hours behind and that I would have to leave my car for two days, minimum. I told him that was unacceptable. He said, "I'm just telling you how it is." A statement he repeated several times. This is a huge contrast to their Quick Lane service which has always been excellent, I was told to take his offer or go. I went. I do not recommend this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I scheduled my new Escape for a warranty issue weeks in
I scheduled my new Escape for a warranty issue weeks in advance, the safety sensors were all giving error messages and the collision warnings did not work. I scheduled service at 7 a.m. and showed up on the dot. The service rep Dave Chandler told me I needed to drop it for for at least two days. I told him this was unacceptable. He said that is just the way it is and that they were running 48 hours behind. No offer to reschedule at a convenient time, no offer of a dealer loan. Just a smug, "I am telling you the way it is." A statement he repeated several times. The main service department is a huge contrast to the Quick Lane service offered in another building of the dealership, their service has always been efficient and prompt, the dealership has a disconnect somewhere. I cannot recommend Schicker Ford.
I scheduled my new Escape for a warranty issue weeks in
I scheduled my new Escape for a warranty issue weeks in advance, the safety sensors were all giving error messages and the collision warnings did not work. I scheduled service at 7 a.m. and showed up on the dot. The service rep Dave Chandler told me I needed to drop it for for at least two days. I told him this was unacceptable. He said that is just the way it is and that they were running 48 hours behind. No offer to reschedule at a convenient time, no offer of a dealer loan. Just a smug, "I am telling you the way it is." A statement he repeated several times. The main service department is a huge contrast to the Quick Lane service offered in another building of the dealership, their service has always been efficient and prompt, the dealership has a disconnect somewhere. I cannot recommend Schicker Ford.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Went by Quick lanes because of my mirror hanging off the
Went by Quick lanes because of my mirror hanging off the frame. I was so happy to have spoken with Blake after giving that call to Schicker Ford to see if they would be able to repair it. I was in the neighborhood and Blake looked at it and fixed it immediately. Was very pleased with that quick repair and awesome Customer Service received at Quick Lanes!
Went by Quick lanes because of my mirror hanging off the
Went by Quick lanes because of my mirror hanging off the frame. I was so happy to have spoken with Blake after giving that call to Schicker Ford to see if they would be able to repair it. I was in the neighborhood and Blake looked at it and fixed it immediately. Was very pleased with that quick repair and awesome Customer Service received at Quick Lanes!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
These guys are the best on the auto dealers.
These guys are the best on the auto dealers. I want a truck that find it. Very happy
These guys are the best on the auto dealers.
These guys are the best on the auto dealers. I want a truck that find it. Very happy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic review! We're thrilled to hear that our team at Schicker Ford of St. Louis was able to find the perfect truck for you. Your satisfaction is our priority, and we can't wait to assist you again in the future!
Very good service, timely, .
Very good service, timely, . Was helped by Damon And he was great. Quick and easy.
Very good service, timely, .
Very good service, timely, . Was helped by Damon And he was great. Quick and easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dominique, We are so glad to hear about your positive experience with Damon and our service provided! We look forward to meeting your needs in the future.
So I would like to thank Richard,Ben & The Schicker Team
So I would like to thank Richard,Ben & The Schicker Team once again for going above & beyond 2 satisfy me in needing new tires ! Great service right here.TY !! so much 2 all of my friends at Schicker Ford.👍
So I would like to thank Richard,Ben & The Schicker Team
So I would like to thank Richard,Ben & The Schicker Team once again for going above & beyond 2 satisfy me in needing new tires ! Great service right here.TY !! so much 2 all of my friends at Schicker Ford.👍
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Melanie, we are so glad Richard, Ben, and our team here at Schicker Ford made your visit and service successful! Thank you for the kind words, we look forward to meeting your needs in the future.
I would like to Thank you again for all your help and
I would like to Thank you again for all your help and professionalism. Mr. Richard Witkowski. You gentlemen truly rock, Mr. Ado, and last but not least Mr. Ryan. I am very pleased with my purchase but I would like tell you gentlemen you are very appreciated. And Rich Thank you for letting those fellas know how to pronounce my name. God Bless you all Tee.....
I would like to Thank you again for all your help and
I would like to Thank you again for all your help and professionalism. Mr. Richard Witkowski. You gentlemen truly rock, Mr. Ado, and last but not least Mr. Ryan. I am very pleased with my purchase but I would like tell you gentlemen you are very appreciated. And Rich Thank you for letting those fellas know how to pronounce my name. God Bless you all Tee.....
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the review! At Schicker Ford of xx. Louis, we're honored to have served you. We're pleased to hear that Richard Witkowski, Mr. Ado, and Mr. Ryan provided you with exceptional professionalism and assistance. Your satisfaction with your purchase is our priority, and we're grateful for your acknowledgment. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your business!
Great service department!
Great service department! I was dreading bringing my car to a dealership due to past experiences, but the problem had to be serviced by one (horrible experience with Sunset Ford previously and Sinclair did not impress me at all when I spoke to them about it). Another mechanic recommended Schicker and I am so glad he did! Everyone there was friendly, professional and they got the job done very quickly as promised. Used their shuttle service twice to/from work and that was also outstanding. No comparison, they are the BEST!
Great service department!
Great service department! I was dreading bringing my car to a dealership due to past experiences, but the problem had to be serviced by one (horrible experience with Sunset Ford previously and Sinclair did not impress me at all when I spoke to them about it). Another mechanic recommended Schicker and I am so glad he did! Everyone there was friendly, professional and they got the job done very quickly as promised. Used their shuttle service twice to/from work and that was also outstanding. No comparison, they are the BEST!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear about your positive experience with our service department, Sue! It's unfortunate to hear about your past dealership experiences, but we're glad you allowed us to serve you. Providing efficient and reliable service is our top priority, and we're delighted that you found our team friendly and professional. Thank you for recommending us, and we look forward to serving you again in the future!
Rich - in Service dept - excellent.
Rich - in Service dept - excellent. Kept me informed throughout the service event. Rich went to battle for me on getting items covered from a 3rd party warranty company- Max-Care from Carmax. Good job to Rich - overseeing the service job and helping me with regular phone calls and updates.
Rich - in Service dept - excellent.
Rich - in Service dept - excellent. Kept me informed throughout the service event. Rich went to battle for me on getting items covered from a 3rd party warranty company- Max-Care from Carmax. Good job to Rich - overseeing the service job and helping me with regular phone calls and updates.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with Rich in our Service department, Dan! We're thrilled to hear that Rich kept you informed throughout the service event and went above and beyond to ensure your satisfaction. We appreciate your kind words and look forward to serving you again in the future.
Though the dealership has available appointment STL get
Though the dealership has available appointment STL get you in, the interaction with the service reps is lacking. Using text to communicate priory to their closing that my car was never seen (again an 8 am appt) and that they’re going to keep to the next day without informing me via a cal the garage was behind, and it would be okay with the car being held to the next day; is poor customer service. I don’t think I will go back to this dealership because of the customer service in their service department.
Though the dealership has available appointment STL get
Though the dealership has available appointment STL get you in, the interaction with the service reps is lacking. Using text to communicate priory to their closing that my car was never seen (again an 8 am appt) and that they’re going to keep to the next day without informing me via a cal the garage was behind, and it would be okay with the car being held to the next day; is poor customer service. I don’t think I will go back to this dealership because of the customer service in their service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are sorry to hear about your experience with us and the shop delays. We would like to discuss this further and see how we can make things right. Please contact our Operations Manager - Olivia at 314-655-7170.